Service Level Changes Clause Samples
The Service Level Changes clause defines the process and conditions under which the agreed-upon service levels in a contract may be modified. Typically, this clause outlines how either party can propose adjustments to performance standards, response times, or other key metrics, and may specify requirements such as advance notice, mutual agreement, or documentation of changes. Its core practical function is to provide a structured mechanism for adapting service expectations to evolving business needs or circumstances, thereby ensuring flexibility while maintaining clarity and accountability for both parties.
Service Level Changes. After January 1, 2022, the number of counseling professionals and corresponding services provided by the City, as set forth above in Section 3, are contingent on receipt of sufficient revenues by the City to pay for them. If sufficient revenues are not received in the sole judgment of the City, the City may, in lieu of terminating the agreement pursuant to Section 2, modify the service levels provided in Section 3. If services levels are modified, allocation of total cost outstanding shall remain at the same ratio shown in Section 4.
Service Level Changes. The State can request additions or changes to the Service Levels at any time via the Change Request process.
Service Level Changes. The Parties may agree to add, delete or modify Service Levels. All such changes must be mutually agreed to in writing. Should new technology or improved measurement capabilities be deployed by EnSoftek that impact the Service Level reports, EnSoftek and Customer will agree upon a new measurement process and amend this Exhibit as appropriate. Should EnSoftek and Customer agree to implement a new reporting mechanism, EnSoftek and Customer will establish new Service Levels to be aligned with the new reporting mechanism.
Service Level Changes. A. If Customer desires to change Service Plans, Customer and ▇▇▇▇▇ shall execute a Schedule J for such Contract Vehicle reflecting the change in Service Plans. No such change shall be effective unless and until a new Schedule J is executed and shall be governed by its terms.
B. If Customer upgrades its Service Plan (i.e. from Standard to Plus or PlusOne or from Plus to PlusOne), Customer shall not incur a Termination Fee. If Customer downgrades its Service Plan (i.e. from PlusOne to Plus or Standard or from Plus to Standard), then Customer shall incur the Termination Fee listed on Schedule J for each Contract Vehicle affected by the service level change.
Service Level Changes. The Parties may agree to add, delete or modify Service Levels. All such changes must be mutually agreed to in writing. Should new technology or improved measurement capabilities be deployed by Smartx that impact the Service Level reports, Smartx and Customer will agree upon a new measurement process and amend this Exhibit as appropriate. Should Smartx and Customer agree to implement a new reporting mechanism, Smartx and Customer will establish new Service Levels to be aligned with the new reporting mechanism.
Service Level Changes. Provide a documented process to manage changes in the Service Level for a Utility Systems Component, Facility and/or equipment (the "Service Level Change"). This process shall include at least the following items:
1. Authority submittal of written request for change, including template form if necessary;
2. Company response to request, including change in cost; and
3. Documentation for implementation of Service Level change.