Response time and prioritisation Sample Clauses

Response time and prioritisation. The packages requested should be acknowledged and initiated in the following timescales: Request Acknowledged Service Initiated Care at Home 2 hours 48 hours Continuing Healthcare Life (where the health has deteriorated and the citizen subsequently becomes entitled to CHC funding) 1 hour 24 hours Hospital Discharge 2 hour 5 hours N.B – Fast Track care packages will be for continuation of existing packages only which may include a request for an increase to the care package to meet a change in needs. There is an expectation by the commissioner that sessions will not be cancelled by the provider and the provider will have contingencies in place to cover staff absences such as use of overtime to ensure continuity of care. Emergency Care Providers are required to provide flexible care packages that are responsive to emergency requests as required by the citizen. It is an expectation that providers can deliver emergency care within a two hour response time and will communicate effective with the commissioner on their progress and/or delay in achieving this.
Sample 1
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