Post Development Support Clause Samples
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Post Development Support. PalmSource shall provide Licensee with technical support in accordance with Exhibit F (Post Development Support). During the term of this Agreement, PalmSource shall permit Licensee to create hyperlinks to the PalmSource website and to display certain PalmSource end user materials on Licensee’s website for customer support purposes, subject to PalmSource’s prior approval of each proposed use. PalmSource will not be obligated to provide direct support of any kind to Licensee’s customers or end users pursuant to this Agreement. Licensee will provide sufficient information and/or training regarding the Licensee Products to PalmSource’s Designated Support Personnel to enable PalmSource to properly assist Licensee in resolving problems. If additional technical support is required for certain potential customers of Licensee (such as potential enterprise customers), Licensee and PalmSource will negotiate in good faith to establish additional support terms for such customers. No additional support terms shall take effect unless set forth in a separate, signed written agreement between PalmSource and Licensee. Licensee shall not enter into any customer support agreements requiring additional support terms on the part of PalmSource unless and until separately agreed in writing by PalmSource.
Post Development Support. PalmSource shall provide Licensee with Post Development Support for Licensee Products that have been shipped to a Licensee distribution channel or delivered to Licensee’s first customer. PalmSource will provide third level support to up to two (2) designated representatives of Licensee’s product support team (“Authorized Callers”), in addition to the personnel made available pursuant to Exhibit E in analyzing and resolving problems related to defects in the PS Licensed Products for which annual maintenance fees are paid under Exhibit D. Licensee is responsible for all direct support for its customers and developers.
Post Development Support. PalmSource’s technical support obligations under Section 8.3 (Post Development Support) shall terminate within eighteen (18) consecutive months after the release of a New Version, Upgrade or Update with respect to the prior version of the applicable PS Licensed Product. For example (i) upon the release of PS Product Software 5.0, PalmSource will cease providing post development support for the PS Product Software 4.0 within eighteen (18) months, and (ii) upon the release of PS Product Software 4.1, PalmSource will cease providing post development support of the PS Product Software 4.0 within eighteen (18) months. This period shall be extended to twenty four (24) months after the initial release of a New Version of the PS Product Software ported for ARM Processors, but only for Licensee Products on Licensee’s current roadmap which use the Motorola Dragonball family of processors and only with respect to the most recent version of the PS Product Software supporting such processors at the time the ARM version is released.
Post Development Support. (a) PSI shall provide reasonable support and assistance to maintain the GPR Products to the extent and for fees as shall be determined mutually by the parties and as shall be specified in a writing attached to this Agreement.
(b) In addition, PSI agrees to provide an annual calibration and system checkout of the GPR Products. LandRay shall pay PSI a fee for such services which shall be PSI's cost of labor and materials to provide such services plus 10% of such amount.