Post Development Support. PalmSource shall provide Licensee with Post Development Support for Licensee Products that have been shipped to a Licensee distribution channel or delivered to Licensee’s first customer. PalmSource will provide third level support to up to two (2) designated representatives of Licensee’s product support team (“Authorized Callers”), in addition to the personnel made available pursuant to Exhibit E in analyzing and resolving problems related to defects in the PS Licensed Products for which annual maintenance fees are paid under Exhibit D. Licensee is responsible for all direct support for its customers and developers.
Appears in 2 contracts
Sources: Software License Agreement (Palm Inc), Software License Agreement (Palmsource Inc)