Support Timing Sample Clauses
Support Timing. Palm shall make Third Level Support available via telephone, FAX or e-mail solely to Licensee’s Authorized Callers during Palm’s normal business hours (8:00 a.m.-5:00 p.m. California time, Monday through Friday, excluding holidays). Palm shall use reasonable commercial efforts to answer support questions within the timeframes specified in Exhibit E (Palm Support Services). So long as Palm is using reasonable commercial efforts to answer such questions, Palm’s inability to resolve answer such question shall not be deemed a material breach of the Agreement.
Support Timing. PalmSource shall make Post Development Support available via telephone, FAX or e-mail solely to Licensee’s Authorized Callers during PalmSource’s normal business hours (8:00 a.m. – 5:00 p.m. California time, Monday through Friday, excluding holidays). PalmSource shall use reasonable commercial efforts to answer support questions within the timeframes specified below. So long as PalmSource is using reasonable commercial efforts to answer such questions, PalmSource’s inability to resolve or answer such question shall not be deemed a material breach of this Agreement.