Common use of NPA Performance Quality Assistance Clause in Contracts

NPA Performance Quality Assistance. The CNA shall monitor and assist NPAs in maintaining contract performance and provide technical assistance to NPAs as necessary and consistent with available resources. Technical assistance includes, but is not limited to, federal procurement subject matter expertise, quality assessment, development of Performance Improvement Plans (PIP), business process reengineering and rehabilitation engineering. If either the NPA or the CNA receives notice of unsatisfactory performance from the customer, the CNA shall assist in resolution. The CNA shall establish, maintain and execute a PIP system as appropriate that supports strict agreement compliance by the NPAs. The CNA shall notify the Commission PMO within ten (10) business days of initiating or closing a PIP. The notification to the Commission PMO of a PIP completion or closure shall include the NPA’s response to the Corrective Action Plan (CAP) and reasons for closure (completions of the CAP, NPA left the program, etc.). The NPA’s response to the CAP shall outline actions the NPAs have taken in order to satisfy the CAP and the reason for closure shall identify specific corrective actions completed. If the PIP or other corrective action is unsuccessful, the CNA shall recommend reallocation of the product or service to another qualified NPA.

NPA Performance Quality Assistance. The CNA shall monitor and assist NPAs in maintaining contract performance and provide technical assistance to NPAs as necessary and consistent with available resources. Technical assistance includes, but is not limited to, federal procurement subject matter expertise, quality assessment, development of Performance Improvement Plans performance improvement plans (PIP), business process reengineering and rehabilitation engineering. If either the NPA or the CNA receives notice of unsatisfactory performance from the customer, the CNA shall assist in resolution. The CNA shall establish, maintain and execute a PIP Performance Improvement Plan (PIP) system as appropriate that supports strict agreement compliance by the NPAs. The CNA shall notify the Commission PMO within ten withinten (10) business days of initiating or closing terminating a PIP. The notification to the Commission of a PIP initiation shall include the requirements of the PIP, whichinclude deliverables, actions, and milestone dates to be outlined in the PIP Corrective Action Plan (CAP). The notification to the Commission PMO of a PIP completion or closure termination shall include the NPA’s NPAs response to the Corrective Action Plan (CAP) CAP and reasons for closure termination (completions of the CAP, NPA left the program, etc.). The NPA’s response to the CAP shall outline actions the NPAs have taken in order to satisfy the CAP and the reason for closure shall identify specific corrective actions completed. If the PIP or other corrective action is unsuccessful, the CNA shall recommend reallocation of the product or service to another qualified NPA.