KPI Service Levels. 3.2.1 With respect to the KPI Service Levels for Payroll and HRIT, as identified in each applicable Country Agreement, the parties shall agree on the applicable KPI Service Level metric prior to the Process Take On Date. Exult shall report on its performance of the Services in accordance with such KPI Service Level thereafter.
Appears in 5 contracts
Samples: Escrow Agreement (Exult Inc), Country Agreement (Exult Inc), Framework Agreement (Exult Inc)