KPI Service Level Table Clause Samples
The KPI Service Level Table clause defines the specific performance metrics and standards that a service provider must meet during the course of a contract. This table typically lists key performance indicators (KPIs), target values, measurement methods, and reporting intervals, providing a clear framework for evaluating service quality. By establishing measurable benchmarks, the clause ensures accountability and helps both parties monitor compliance, ultimately reducing ambiguity and facilitating effective performance management.
KPI Service Level Table. KPI Process Weighting for KPI Service Levels shall be determined by the Client and identified within the Country Agreement. [***]* Each KPI [***]* shall be assigned a value of [***]* [***]* To the extent that a KPI Service Level is not achieved due to any non-performance of or any other defect in any systems, hardware or other technical infrastructure, other than those systems, hardware or other technical infrastructure supplied or controlled by Exult under this Agreement, Exult Supplier shall have no liability for such failure to achieve the KPI Service Levels.
KPI Service Level Table. KPI Process Weighting for KPI Service Levels shall be determined by the Client and identified within the Country Agreement. [***]* Each KPI Service Level shall be assigned a value of [***]*