DCS Service Providers Responsibilities. To support the governance model, the DCS Service Providers have an important role as subject matter experts on technology, solutions, and feasibility. This includes the following responsibilities: • Engage directly with DIR Customers to resolve their specific operational issues at the local level • Assign empowered subject-matter experts to participate as requested in governance committees to resolve enterprise issues • Research, as necessary, and document Service Provider perspective for issue resolution papers • Provide timely and accurate data, information, and responses to promote prompt resolution of issues • Enable and facilitate use of the issue management process In addition to the responsibilities above, the MSI has additional governance responsibilities: • Aligning its organizational structure to support the owner/operator governance model • Attempting to resolve operational issues that were not solved between the DIR Customer and Service Component Providers • Coordinating issue escalation when multiple Service Component Providers are involved • Coordinating Service Component Provider participation in governance meetings • Offering process improvement solutions to reduce the number of escalated issues • Streamlining the issue escalation processes between Service Component Providers • Coordinating implementation of decisions and solutions that are approved by the governance committees
