Customer Support Services Sample Clauses
The Customer Support Services clause defines the obligations of the service provider to offer assistance and troubleshooting to customers regarding the use of their products or services. Typically, this clause outlines the types of support available, such as phone, email, or online chat, and may specify hours of operation, response times, and the scope of issues covered. Its core function is to ensure customers have access to timely help, thereby improving user satisfaction and addressing problems efficiently.
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Customer Support Services. 4.1 PSINet will provide customer support through its customer support group or through a Third Party (as determined by PSINet in its sole discretion) for the Services (other than InterRamp Remote Access services) sold to IXC Customers as contemplated by this Agreement; provided that PSINet will not be responsible for providing customer support to any IXC Customer purchasing Services under a private label which exceeds the level of support which PSINet is obligated to provide to its customers pursuant to PSINet's service agreements for the applicable Services, as such agreements may be amended from time to time. PSINet also may assist IXC with making arrangements for the provision of customer support with respect to the InterRamp Remote Access services to be sold to IXC Customers pursuant to this Agreement. IXC acknowledges, however, that IXC is solely responsible for the provision of such customer support and PSINet shall have no liability with respect thereto.
4.2 Notwithstanding the foregoing, IXC shall be responsible for all pricing and service plans, billing and collections with respect to IXC Customers.
Customer Support Services. Written Report of All Services Performed
Customer Support Services. Ventiv will provide the maintenance and support services set forth in Sections 2 through 10 of Schedule B (“Customer Support Services”).
Customer Support Services. Allscripts shall provide customer support services for Allscripts Products, as follows:
Customer Support Services. Vendor shall provide a trouble ticketing service that provides a ticket queue system with customizable queues. Messages sent to certain conventional addresses such as ▇▇▇▇-▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇ and ▇▇▇▇-▇▇▇▇▇▇@▇▇▇▇.▇▇▇ shall automatically enter the ticket system.
Customer Support Services. As between Supplier and Distributor, Distributor (either itself or through Flixster or a designee of Flixster) shall provide customer support services in connection with the Redemption Services and the Fulfillment Services.
Customer Support Services. Provider: Honeywell International Inc. ▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ Plains, NJ 07950 Attention: Telephone: Recipient: AdvanSix Resins & Chemicals LLC ▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ Plains, NJ 07950 Attention: Telephone: Services and Charges: See Annex 1.
Customer Support Services. Recipients must ensure that EV charging customers have mechanisms to report outages, malfunctions, and other issues with charging infrastructure. Charging station operators must enable access to accessible platforms that provide multilingual services. Recipients must comply with the American with Disabilities Act of 1990 requirements and multilingual access when creating reporting mechanisms. Be available 24 hours a day, seven (7) days per week via a toll-free telephone number posted on or near the EV chargers, that is clearly visible to the customer. Provide customer support for the duration of the contract, with the ability to provide customer support/or extend after the completion of the contract. Resolve customer issues over the telephone.
Customer Support Services. For so long as Digital River is responsible for Customer Service within a particular region, Digital River will provide the Customer support services as described in Exhibit S within that region. After Digital River ceases to provide Customer Service within a given region in accordance with the Customer Support Transition Schedule, all Customer Service under this section shall be at the Customer Service Rate.
Customer Support Services. Notwithstanding anything to the contrary set forth in Section 5.1 above, Customer will be responsible for supporting the Platform Application and shall provide such support direct to Platform Application Users. Box will not provide Support Services to Platform Application Users and is not responsible for any Downtime, Issues or other performance issues to the extent attributable to a Platform Application.