Customer Support Services. Vendor shall provide a trouble ticketing service that provides a ticket queue system with customizable queues. Messages sent to certain conventional addresses such as ▇▇▇▇-▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇ and ▇▇▇▇-▇▇▇▇▇▇@▇▇▇▇.▇▇▇ shall automatically enter the ticket system.
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Customer Support Services. Vendor shall provide a trouble ticketing service that provides a ticket queue system with customizable queues. Messages sent to certain conventional addresses such as ▇▇▇▇-▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇ and ▇▇▇▇-ietf- ▇▇▇▇▇▇@▇▇▇▇.▇▇▇ shall automatically enter the ticket system.
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Sources: Statement of Work
Customer Support Services. Vendor shall provide a trouble ticketing service that provides a ticket queue system with customizable queues. Messages sent to certain conventional addresses addresses, such as ▇▇▇▇@▇▇▇-▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇ and ▇▇▇▇-▇▇▇▇▇▇@▇▇▇▇.▇▇▇ others, shall automatically enter the ticket system.
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Sources: Secretariat Services Agreement