Common use of Customer Focus Clause in Contracts

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providers

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff staff, community pharmacies • AHST Professional Development Facilitator • Relevant professional organisations e.g. NZHPA, PCNZ, PSNZ • Administration staff • Other service providersproviders and DHBs • Other SDHB staff Education and Qualifications (or equivalent level of learning) • Must be a qualified pharmacy technician (with the Pharmaceutical Society of New Zealand) and/or be eligible and committed to completing the training to gain the National Certificate in Pharmacy (Technician). Experience • Demonstration of a high level of interpersonal and communication skills • Prior Hospital experience is desirable but not essential Knowledge and Skills: • Ability to work in a supportive and honest manner • Ability to motivate • Able to gain peer credibility and respect • Accept responsibility for own actions • Possess the ability to problem solve and demonstrate initiative • Participate in continuing education on a regular basis, using the resources provided and documenting in the approved manner • Report any practice or procedure that does not comply to the operational Manager and/or professional lead Dispense Prescriptions • Dispense medications to in patients and outpatients accurately off prescriptions. • Receiving a written prescription from the patient or their representative • Checking the accuracy and completeness of the prescription, in association with the pharmacist • Stamping, numbering and annotating the prescription • Performing necessary calculations for checking by the pharmacist • Computer entry for generation of prescription labels • Retrieving, counting and pouring of medicines under the supervision of the pharmacist • Selecting type of prescription container • Affixing prescription and auxiliary labels to prescription containers • Pricing prescriptions • Filing prescriptions • Establishing and maintaining prescription records Named patient, requisition and imprest supply and management of medication to Wards/Areas • Be the first point of contact for medication supply issues on the ▇▇▇▇ • Work as a team with the ▇▇▇▇ pharmacist, other technicians and nursing staff to ensure all the medicine needs of the patients are met • Take a proactive role in identifying changes in usage and medicine requirements and adjust named patient and imprest systems accordingly to optimise medicine delivery, following recommended guidelines. • Undertake the timely supply of named patient medications to the ▇▇▇▇ • Ensure the correct application of the named patient method of supply on the ▇▇▇▇ • Dispense medications appropriately to a patient off the received patient chart. • Charts requiring further clarification are brought to the wards pharmacist’s attention. • Prepare and supply medications promptly and accurately according to the requisition of the end user. • Ensure medicines are supplied off an appropriate order and guide DHB staff as to appropriate ordering procedures • Review medicine requirements for the wards and clinical areas to maintain imprest supplies • Ensure stock is correctly rotated • Ensure stock is returned from wards as appropriate • Ensure department procedures are complied with, updated when required and department standards are maintained • Arrange for products not currently available to be ordered • Deliver medications to areas if required Repacking and Compounding • Comply with the New Zealand Standards: Pharmacy Services and Southern DHB policies and procedures for repacking and compounding. • Repack and compound under the supervision of a pharmacist • Extemporaneously compound pharmaceuticals following the successful completion of the extemporaneous compounding module of the National Certificate in Pharmacy (Technician). This will also include the production of aseptic products (including chemotherapy) where required. • Maintain all records and documentation for repackaging and extemporaneous compounding. • Ensure that the work area is kept clean and tidy at all times. Administration • Ensure that all prescriptions faxed to us are followed up with the original copy • Be able to complete the end of month batch in a timely and accurate manner • Filing and archiving of all documentation according to the legislation and Southern DHB policy in conjunction with either the Pharmacy Manager or the Patient Services Co-ordinator. • Telephones are answered promptly. Messages received are recorded accurately and passed on appropriately. Calls that cannot be actioned are passed onto an appropriate person. • Participate in the development and maintenance of pharmacy policies and procedures. • Undertake quality assurance audits as required by the Manager, Pharmacy (or their delegate) or the Patient Services Co-ordinator Housekeeping • Maintaining dispensary, including fixtures and fittings, in a clean tidy state including responsibility for cleaning protocols • Maintaining packaging and dispensing equipment. Inventory Management • Monitoring stock levels to ensure sufficient quantities for optimal operation and assisting with ordering. • Place orders with suppliers if required, under the supervision of the Pharmacy Manager or his/her delegate. • Receiving and checking supplies purchased • Returning wrong or damaged stock for credit and maintaining records of such transactions. • Replenishing stock bottles • Maintaining inventory records • Rotating stock and monitoring expiry dates • Identifying expired products for disposal or return to manufacturers • Maintaining correct storage conditions for all stock including monitoring pharmacy ambient, fridge and freezer temperatures and maintain documentation according to Cold Chain Policy Education • Take opportunities to participate in continuing education activities. Attend department meetings and tutorials. Record activity in training record. • Act as a resource person and trainer, in areas of personal technical expertise, for other pharmacy personnel and health professionals. • Undertake (to completion) formalised recognised Pharmacy Technician qualification (if not formally qualified). Extended Scope for experienced technicians • Performs (and helps develop) new roles for Pharmacy Technicians as the Department service evolves (as an example but not specifically limited to Medicines Reconciliation or accuracy checking technicians) Communication / Prioritisation • Be directed by and communicate with the Manager Pharmacy, pharmacy staff and any other members of staff to ensure effective service delivery. • Prioritise work to ensure efficient service delivery across the Pharmacy Department. • Provide appropriate handovers as necessary to ensure seamless and efficient running of the dispensary. • Communicate accurate information within stated time frames to appropriate areas. • Maintain open and constructive communication at all times throughout the department to ▇▇▇▇▇▇ a good team environment • Maintain courteous and professional communication with all customers – both internal and external at all times • Maintain a good professional and courteous telephone manner at all times Legislative requirements • Practise in accordance with relevant legislation, codes, policies etc. and upholds consumer rights • Uphold professional code of ethics • You adhere to professional and legislative standards of practice • You work according to the scope Documentation • Maintain confidentiality of patient information and documentation • Adhere to SDHB’s documentation standards • Your documentation is timely, clear, concise and accurate Culturally Sensitive Practice • Practices in a culturally safe manner • You assist patients to gain appropriate support and representation which reflects their cultural needs and preferences. Working in a collegial manner • Contribute to the support and education of colleagues and students to enhance development of the profession • Participate in and contribute to the functioning of the team • Establish and maintain an effective working relationship with other staff • You participate as a team member to ensure the best outcomes for patients/ people Evidence-based practice and research • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Reflect on and evaluate the effectiveness of own practice • You implement evidence-based best practice procedures and guidelines • You update your knowledge related to best practice guidelines and area of practice • You maintain a portfolio Time management • Manage own time adopting a disciplined approach to establishing and following identified role-related priorities • Your tasks are scheduled and completed in an efficient and timely manner Professional development • Develop and maintain technical professional competency • Appraisal, peer review, observed practice or other professional audits as applicable • Develop both personally and professionally to meet the changing needs of your career and profession • You maintain an up-to-date professional development plan • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • Identifying areas for personal and professional development. • You actively seek feedback and accept constructive criticism.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providersproviders • Relevant external services/organisations/stakeholders

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff staff, community pharmacies • AHST Professional Development Facilitator • Relevant professional organisations e.g. NZHPA, PCNZ, PSNZ • Administration staff • Other service providersproviders and DHBs • Other Te Whatu Ora, Health New Zealand - Southern Staff Education and Qualifications (or equivalent level of learning) • Must be a qualified pharmacy technician (with the Pharmaceutical Society of New Zealand) and/or be eligible and committed to completing the training to gain the National Certificate in Pharmacy (Technician). Experience • Demonstration of a high level of interpersonal and communication skills • Prior Hospital experience is desirable but not essential Knowledge and Skills: • Ability to work in a supportive and honest manner • Ability to motivate • Able to gain peer credibility and respect • Accept responsibility for own actions • Possess the ability to problem solve and demonstrate initiative • Participate in continuing education on a regular basis, using the resources provided and documenting in the approved manner • Report any practice or procedure that does not comply to the operational Manager and/or professional lead Dispense Prescriptions • Dispense medications to in patients and outpatients accurately off prescriptions. • Receiving a written prescription from the patient or their representative • Checking the accuracy and completeness of the prescription, in association with the pharmacist • Stamping, numbering and annotating the prescription • Performing necessary calculations for checking by the pharmacist • Computer entry for generation of prescription labels • Retrieving, counting and pouring of medicines under the supervision of the pharmacist • Selecting type of prescription container • Affixing prescription and auxiliary labels to prescription containers • Pricing prescriptions • Filing prescriptions • Establishing and maintaining prescription records Named patient, requisition and imprest supply and management of medication to Wards/Areas • Be the first point of contact for medication supply issues on the ▇▇▇▇ • Work as a team with the ▇▇▇▇ pharmacist, other technicians and nursing staff to ensure all the medicine needs of the patients are met • Take a proactive role in identifying changes in usage and medicine requirements and adjust named patient and imprest systems accordingly to optimise medicine delivery, following recommended guidelines. • Undertake the timely supply of named patient medications to the ▇▇▇▇ • Ensure the correct application of the named patient method of supply on the ▇▇▇▇ • Dispense medications appropriately to a patient off the received patient chart. • Charts requiring further clarification are brought to the wards pharmacist’s attention. • Prepare and supply medications promptly and accurately according to the requisition of the end user. • Ensure medicines are supplied off an appropriate order and guide DHB staff as to appropriate ordering procedures • Review medicine requirements for the wards and clinical areas to maintain imprest supplies • Ensure stock is correctly rotated • Ensure stock is returned from wards as appropriate • Ensure department procedures are complied with, updated when required and department standards are maintained • Arrange for products not currently available to be ordered • Deliver medications to areas if required Repacking and Compounding • Comply with the New Zealand Standards: Pharmacy Services and Te Whatu Ora, Health New Zealand - Southern policies and procedures for repacking and compounding. • Repack and compound under the supervision of a pharmacist • Extemporaneously compound pharmaceuticals following the successful completion of the extemporaneous compounding module of the National Certificate in Pharmacy (Technician). This will also include the production of aseptic products (including chemotherapy) where required. • Maintain all records and documentation for repackaging and extemporaneous compounding. • Ensure that the work area is kept clean and tidy at all times. Administration • Ensure that all prescriptions faxed to us are followed up with the original copy • Be able to complete the end of month batch in a timely and accurate manner • Filing and archiving of all documentation according to the legislation and Te Whatu Ora, Health New Zealand - Southern policy in conjunction with either the Pharmacy Manager or the Patient Services Co-ordinator. • Telephones are answered promptly. Messages received are recorded accurately and passed on appropriately. Calls that cannot be actioned are passed onto an appropriate person. • Participate in the development and maintenance of pharmacy policies and procedures. • Undertake quality assurance audits as required by the Manager, Pharmacy (or their delegate) or the Patient Services Co-ordinator Housekeeping • Maintaining dispensary, including fixtures and fittings, in a clean tidy state including responsibility for cleaning protocols • Maintaining packaging and dispensing equipment. Inventory Management • Monitoring stock levels to ensure sufficient quantities for optimal operation and assisting with ordering. • Place orders with suppliers if required, under the supervision of the Pharmacy Manager or his/her delegate. • Receiving and checking supplies purchased • Returning wrong or damaged stock for credit and maintaining records of such transactions. • Replenishing stock bottles • Maintaining inventory records • Rotating stock and monitoring expiry dates • Identifying expired products for disposal or return to manufacturers • Maintaining correct storage conditions for all stock including monitoring pharmacy ambient, fridge and freezer temperatures and maintain documentation according to Cold Chain Policy Education • Take opportunities to participate in continuing education activities. Attend department meetings and tutorials. Record activity in training record. • Act as a resource person and trainer, in areas of personal technical expertise, for other pharmacy personnel and health professionals. • Undertake (to completion) formalised recognised Pharmacy Technician qualification (if not formally qualified). Extended Scope for experienced technicians • Performs (and helps develop) new roles for Pharmacy Technicians as the Department service evolves (as an example but not specifically limited to Medicines Reconciliation or accuracy checking technicians) Communication / Prioritisation • Be directed by and communicate with the Manager Pharmacy, pharmacy staff and any other members of staff to ensure effective service delivery. • Prioritise work to ensure efficient service delivery across the Pharmacy Department. • Provide appropriate handovers as necessary to ensure seamless and efficient running of the dispensary. • Communicate accurate information within stated time frames to appropriate areas. • Maintain open and constructive communication at all times throughout the department to ▇▇▇▇▇▇ a good team environment • Maintain courteous and professional communication with all customers – both internal and external at all times • Maintain a good professional and courteous telephone manner at all times Legislative requirements • Practise in accordance with relevant legislation, codes, policies etc. and upholds consumer rights • Uphold professional code of ethics • You adhere to professional and legislative standards of practice • You work according to the scope Documentation • Maintain confidentiality of patient information and documentation • Adhere to Te Whatu Ora, Health New Zealand - Southern’s documentation standards • Your documentation is timely, clear, concise and accurate Culturally Sensitive Practice • Practices in a culturally safe manner • You assist patients to gain appropriate support and representation which reflects their cultural needs and preferences. Working in a collegial manner • Contribute to the support and education of colleagues and students to enhance development of the profession • Participate in and contribute to the functioning of the team • Establish and maintain an effective working relationship with other staff • You participate as a team member to ensure the best outcomes for patients/ people Evidence-based practice and research • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Reflect on and evaluate the effectiveness of own practice • You implement evidence-based best practice procedures and guidelines • You update your knowledge related to best practice guidelines and area of practice • You maintain a portfolio Time management • Manage own time adopting a disciplined approach to establishing and following identified role-related priorities • Your tasks are scheduled and completed in an efficient and timely manner Professional development • Develop and maintain technical professional competency • Appraisal, peer review, observed practice or other professional audits as applicable • You maintain an up-to-date professional development plan • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • Develop both personally and professionally to meet the changing needs of your career and profession • Identifying areas for personal and professional development. • You actively seek feedback and accept constructive criticism.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • ClientsInterpersonal Savvy Relates well to all kinds of people – up, patientsdown, familiesand sideways, whanau inside and caregivers • Multioutside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-disciplinary colleagues • Services tension situations comfortably. Motivating Others Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person and use that knowledge to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with. Organisational Knowledgeable about how organisations work; knows how to get things done both through Agility formal channels and the communityinformal network; understands the origin and reasoning behind key policies, funding bodiespractices, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providersand procedures; understands the cultures of organisations.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers Motivating Others Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person and use that knowledge to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organisations. Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. • AHS&T Professional Leaders (PLs) Paediatric Outpatients • Clients, patients, families▇▇▇▇▇▇▇▇, whanau and caregivers • Multi-disciplinary Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff Ministry of Education • Operational manager managers • Primary care - GPs, other medical staff • AHST Professional Development Facilitator Child, Adolescent and Family Service (CAFS) • Relevant professional organisations external services/organisations/stakeholders • Administration staff • Other service providers (DHBs and NGOs, ACC contracted providers) Education and Qualifications (or equivalent level of learning) Qualification-evidenced experience and knowledge of autism in children and young people, or health professional with appropriate registration in accordance with the Health Practitioners Competency Act 2003 and possess a current Practising Certificate, if applicable, or experience of working with ASD and families in challenging situations, experience working within a team environment. An understanding of MoH requirements for the autism co- ordination role. • Knowledge and understanding of the NZ ASD guideline. Experience Demonstrated ability to provide appropriate autism co-ordination across the region for people up to the age of 19 years from a variety of cultural backgrounds. Experience in working with various cultural and socio-economic groups. Knowledge and Skills Ability to assist with planning, implementation and evaluation of autism programmes for the child or young person and their whanau. Demonstrated ability to build supportive responsive relationships with children, young people and families. Personal Qualities • Respects and adapts approach to suit individual differences in cultural and family values. • Is reliable, can work independently and is also an effective team member. • Can prioritise own workload and manage own time effectively. • Has the ability to earn respect and co-operation of stakeholders e.g. SDHB management, clinicians, referral agencies, Maori and Pacific peoples. • Is able to problem solve and demonstrate initiative • Has a high level of interpersonal and communication skills (oral and written) Develop relationships with community agencies and the outlying rural sector to facilitate close co-ordination and collaboration with SDHB related to Autism co-ordination Positive and proactive relationships with health, education and community supports/services to implement National ASD policy and guidelines will be evident. Implement the Autism co-ordination in line with the MoH specifications Co-ordination will be in place according to the service specifications and within the required timeframe. There will be effective co-ordination for autism population 0-19 years. Produce reports as required by the Ministry of Health service specifications DSS221 Reports provided as required. Work with the other national Autism Co-ordinators to develop and implement a standard national co- ordination process Record collaboration with the other Autism Co-ordinators. Promote awareness related to autism pathways, networks and agencies. Families are informed that they are part of a collaborative pathway. The Autism pathway for children and young people as part of the solution must include local autism networks across health, disability, education, NGOs, PHOs, DHBs and any group that supports families. Relevant information is made available to the child and or family/whanau related to the Autism co-ordination. Cultural dimension to the child and young person removes barriers for disabled, Māori, Pacific Island and other groups. Increase participation by Māori Pacific and other cultural groups in disability sector services. Child Protection Violence Intervention concerns are reported as per the Violence Intervention Policy. Develop, implement and provide Developmental Autism co-ordination to assist children, young people and their whanau Provide co-ordination for the early part of the referral pathway for children and young people identified as having developmental concerns that require professional assessment. Provide ongoing provision of Autism co-ordination support for children and young people who have a diagnosis of ASD- note: secondary service will require working with Needs Assessment Service Co-ordination (NASC). Families are encouraged and supported to work in partnership with the Autism co-ordinators’ activities. Educate the tamariki and their whanau/caregivers to understand autism supports that are available post diagnosis Appropriate resources are allocated. Age-appropriate co-ordination occurs. Functions as part of the health care team Functional relationships are developed and maintained with members of DHB health care teams, external agencies and parents and whanau/caregivers. Key Accountabilities Participate in regular meetings as outlined by reporting line manager. Information related to Autism co-ordination is recorded as appropriate. Meetings (informal and external) with members of the DHB healthcare teams and external agencies are recorded. Promotion of the Autism Co-ordination Service through provision of information and resources as appropriate. Autism co-ordination needs for the child, young person and family are promoted at meetings and during information discussions.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers Role Specific objective To work with your preceptor pharmacist to achieve competence in all of the Pharmacist level competence standards, defined by the Pharmacy Council of New Zealand, as required for registration as a Pharmacist. To undertake such duties as; ▇▇▇▇ and clinical pharmacy, general dispensary pharmacy, drug information and advice, extemporaneous manufacture (including aseptic where required) and supervision of staff, in an ethical and competent manner. • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff staff, community pharmacies • AHST Professional Development Facilitator • Relevant professional organisations e.g. NZHPA, PCNZ, PSNZ • Administration staff • Other service providersproviders and DHBs • Other SDHB staff Education and Qualifications (or equivalent level of learning) • Must hold a Bachelor of Pharmacy or equivalent tertiary qualification and have registration as an Intern Pharmacist with the Pharmacy Council of New Zealand under the provisions of the Health Practitioners Competence Assurance Act. • Maintain and Annual Practice Certificate (APC). • Maintain competency in all mandatory competency domains (M1-Professionalism in Pharmacy, M2 – Communication and Collaboration), and the optional domains as required of the area of responsibility and pharmacist grade. Experience • Demonstration of a high level of interpersonal and communication skills Knowledge and Skills: • Ability to work in a supportive and honest manner • Ability to motivate • Able to gain peer credibility and respect • Accept responsibility for own actions • Possess the ability to problem solve and demonstrate initiative • Participate in continuing education on a regular basis, using the resources provided and documenting in the approved manner • Report any practice or procedure that does not comply to the operational Manager and/or professional lead Dispense Prescriptions • Comply with all relevant legislation and the NZ Pharmacy Standards • Dispense prescriptions in a consistent, accurate manner • Respond to all prescriptions promptly • Maintain and demonstrate competency in all Competency Domain O3 – Supply and Administration of Medicines • Maintain computer records of all dispensing in an accurate manner • Maintain all documentation of near misses, incidents and interventions made within the dispensary. • Maintain and apply knowledge of the Pharmaceutical Schedule and Section H. • Supervise and monitor dispensing practice of pharmacy technicians, assistants, other non-pharmacist staff and students Clinical Pharmacy • Demonstrate and maintain competency in Competency Domain O1 - Health and Medicine Management • Review patient medication charts in rostered ▇▇▇▇(s) • Provide accurate and timely response to all information requests • Attend Consultant ▇▇▇▇ round where appropriate • Provide medication lectures as required to staff groups. • Comply with clinical pharmacy standards as defined by NZHPA Clinical Standards Manual and other pharmacy policies and procedures as directed • Provide discharge counselling as required • Use pharmacokinetic knowledge to provide therapeutic drug monitoring • Maintain records of all interventions made and document all relevant information in the patients clinical notes Extemporaneous Compounding • Demonstrate and maintain competency in Domain O3- Supply and Administration of Medicines • Prepare extemporaneous products as required • Prepare sterile eye drops and injections using aseptic manipulations on a limited basis, for urgent use. • Liaise with other health professionals and ▇▇▇▇▇▇ Healthcare to ensure continuity of supply compounded preparations for inpatients • Provide clinical input into patient’s chemotherapy regimen and liaise with Baxter pharmacy where appropriate • Maintain records of all production Drug Information • Show competency in Domain O1- Health and Medicines Management • Provide responses to all drug information requests in a timely manner, dependant on users requirements • Ensure accuracy and relevance of all information supplied • Maintain records of all requests and replies • Demonstrate skills in operating and using all drug information databases including Micromedex and Medline Supervise Staff • Maintain and demonstrate competency in Domain M2 – Communication and Collaboration, and Domain O4 – Leadership and Organisational Management • Refer all staffing issues to Manager • Refer all practice matters to your preceptor pharmacist or in their absence another registered pharmacist Provide Public health Care • Demonstrate and maintain competency in Domain O2 – Public Health Care • Provide public health care advice and education for patients as required • Provide public health care for staff as required Education • Take opportunities to participate in continuing education activities. Attend department meetings. • Complete Pre-registration programme, and complete assignments as required by the pre-registration programme. • Ensure all work is checked and/or supervised by a registered pharmacist.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious obvious; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providersproviders • Relevant external services/organisations/stakeholders

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers Role Specific objective To work with your preceptor pharmacist to achieve competence in all of the Pharmacist level competence standards, defined by the Pharmacy Council of New Zealand, as required for registration as a Pharmacist. To undertake such duties as; ▇▇▇▇ and clinical pharmacy, general dispensary pharmacy, drug information and advice, extemporaneous manufacture (including aseptic where required) and supervision of staff, in an ethical and competent manner. • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff staff, community pharmacies • AHST Professional Development Facilitator • Relevant professional organisations e.g. NZHPA, PCNZ, PSNZ • Administration staff • Other service providersproviders and DHBs • Other SDHB staff Education and Qualifications (or equivalent level of learning) • Must hold a Bachelor of Pharmacy or equivalent tertiary qualification and have registration as an Intern Pharmacist with the Pharmacy Council of New Zealand under the provisions of the Health Practitioners Competence Assurance Act. • Maintain and Annual Practice Certificate (APC). • Maintain competency in all mandatory competency domains (M1-Professionalism in Pharmacy, M2 – Communication and Collaboration), and the optional domains as required of the area of responsibility and pharmacist grade. Experience • Demonstration of a high level of interpersonal and communication skills Knowledge and Skills: • Ability to work in a supportive and honest manner • Ability to motivate • Able to gain peer credibility and respect • Accept responsibility for own actions • Possess the ability to problem solve and demonstrate initiative • Participate in continuing education on a regular basis, using the resources provided and documenting in the approved manner • Report any practice or procedure that does not comply to the operational Manager and/or professional lead Dispense Prescriptions • Comply with all relevant legislation and the NZ Pharmacy Standards • Dispense prescriptions in a consistent, accurate manner • Respond to all prescriptions promptly • Maintain and demonstrate competency in all Competency Domain O3 – Supply and Administration of Medicines • Maintain computer records of all dispensing in an accurate manner • Maintain all documentation of near misses, incidents and interventions made within the dispensary. • Maintain and apply knowledge of the Pharmaceutical Schedule and Section H. • Supervise and monitor dispensing practice of pharmacy technicians, assistants, other non-pharmacist staff and students Clinical Pharmacy • Demonstrate and maintain competency in Competency Domain O1 - Health and Medicine Management • Review patient medication charts in rostered ▇▇▇▇(s) • Provide accurate and timely response to all information requests • Attend Consultant ▇▇▇▇ round where appropriate • Provide medication lectures as required to staff groups. • Comply with clinical pharmacy standards as defined by NZHPA Clinical Standards Manual and other pharmacy policies and procedures as directed • Provide discharge counselling as required • Use pharmacokinetic knowledge to provide therapeutic drug monitoring • Maintain records of all interventions made and document all relevant information in the patients clinical notes Extemporaneous Compounding • Demonstrate and maintain competency in Domain O3- Supply and Administration of Medicines • Prepare extemporaneous products as required • Prepare sterile eye drops and injections using aseptic manipulations on a limited basis, for urgent use. • Liaise with other health professionals and ▇▇▇▇▇▇ Healthcare to ensure continuity of supply compounded preparations for inpatients • Provide clinical input into patient’s chemotherapy regimen and liaise with Baxter pharmacy where appropriate • Maintain records of all production Drug Information • Show competency in Domain O1- Health and Medicines Management • Provide responses to all drug information requests in a timely manner, dependant on users requirements • Ensure accuracy and relevance of all information supplied • Maintain records of all requests and replies • Demonstrate skills in operating and using all drug information databases including Micromedex and Medline Supervise Staff • Maintain and demonstrate competency in Domain M2 – Communication and Collaboration, and Domain O4 – Leadership and Organisational Management • Refer all staffing issues to Manager • Refer all practice matters to your preceptor pharmacist or in their absence another registered pharmacist Provide Public health Care • Demonstrate and maintain competency in Domain O2 – Public Health Care • Provide public health care advice and education for patients as required • Provide public health care for staff as required Education • Take opportunities to participate in continuing education activities. Attend department meetings. • Complete Pre-registration programme, and complete assignments as required by the pre-registration programme. • Ensure all work is checked and/or supervised by a registered pharmacist. Communication / Prioritisation • Be directed by and communicate with the Manager Pharmacy, pharmacy staff and any other members of staff to ensure effective service delivery. • Prioritise work to ensure efficient service delivery across the Pharmacy Department. • Provide appropriate handovers as necessary to ensure seamless and efficient running of the dispensary. • Communicate accurate information within stated time frames to appropriate areas. • Maintain open and constructive communication at all times throughout the department to ▇▇▇▇▇▇ a good team environment • Maintain courteous and professional communication with all customers – both internal and external at all times • Maintain a good professional and courteous telephone manner at all times Legislative requirements • Practise in accordance with relevant legislation, codes, policies etc. and upholds consumer rights • Uphold professional code of ethics • You adhere to professional and legislative standards of practice • You work according to the scope of Annual Practising Certificate Assessments and Interventions • Undertake accurate and comprehensive assessments and evaluations • Plan and implement appropriate interventions • Interventions are realistic and based on best practice • Uses standard measurement tools and equipment as set down by departmental or professional protocols • Provide relevant education - including any relevant alternative options - in a format that can be clearly understood • Collaborate with patients to set realistic, patient- centred outcomes Documentation • Maintain confidentiality of patient information and documentation • Adhere to SDHB’s documentation standards • Your documentation is timely, clear, concise and accurate Culturally Sensitive Practice • Practices in a culturally safe manner • Assists patients to gain appropriate support and representation which reflects their cultural needs and preferences. Working in a collegial manner • Contribute to the support and education of colleagues and students to enhance development of the profession • Participate in and contribute to the functioning of the team • Establish and maintain an effective working relationship with other staff • Formal and informal systems in place for supporting colleagues • Supervision records for students • You participate as a team member to ensure the best outcomes for patients/ people Evidence-based practice and research • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Reflect on and evaluate the effectiveness of own practice • You implement evidence-based best practice procedures and guidelines • You update your knowledge related to best practice guidelines and area of practice • You maintain a professional portfolio or participation in an approved CPD programme (as per professional requirements) Time management • Manage own time adopting a disciplined approach to establishing and following identified role-related priorities • Your tasks are scheduled and completed in an efficient and timely manner Professional development • Develop and maintain technical professional competency • Appraisal, peer review, observed practice or other professional audits as applicable • Develop both personally and professionally to meet the changing needs of your career and profession • Identifying areas for personal and professional development. • You hold current registration where applicable or as required • You maintain an up-to-date professional development plan • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback and accept constructive criticism.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providersproviders • Relevant external services/organisations/stakeholders

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary colleagues • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff staff, community pharmacies • AHST Professional Development Facilitator • Relevant professional organisations e.g. NZHPA, PCNZ, PSNZ • Administration staff • Other service providersproviders and DHBs • Other SDHB staff Education and Qualifications (or equivalent level of learning) • Must be a qualified pharmacy technician (with the Pharmaceutical Society of New Zealand) and/or be eligible and committed to completing the training to gain the National Certificate in Pharmacy (Technician). • Minimum of four years’ secondary education, including aptitude in Mathematics and English to a level equivalent to a pass in School Certificate or completion of NCEA level 1 with a minimum of 12 credits in literacy and 12 credits in numeracy. Experience • Demonstration of a high level of interpersonal and communication skills • Prior Hospital experience is desirable but not essential Knowledge and Skills: • Ability to work in a supportive and honest manner • Ability to motivate • Able to gain peer credibility and respect • Accept responsibility for own actions • Possess the ability to problem solve and demonstrate initiative • Participate in continuing education on a regular basis, using the resources provided and documenting in the approved manner • Report any practice or procedure that does not comply to the operational Manager and/or professional lead Dispense Prescriptions • Dispense medications to in patients and outpatients accurately off prescriptions. • Receiving a written prescription from the patient or their representative • Checking the accuracy and completeness of the prescription, in association with the pharmacist • Stamping, numbering and annotating the prescription • Performing necessary calculations for checking by the pharmacist • Computer entry for generation of prescription labels • Retrieving, counting and pouring of medicines under the supervision of the pharmacist • Selecting type of prescription container • Affixing prescription and auxiliary labels to prescription containers • Pricing prescriptions • Filing prescriptions • Establishing and maintaining prescription records Named patient, requisition and imprest supply and management of medication to Wards/Areas • Be the first point of contact for medication supply issues on the ▇▇▇▇ • Work as a team with the ▇▇▇▇ pharmacist, other technicians and nursing staff to ensure all the medicine needs of the patients are met • Take a proactive role in identifying changes in usage and medicine requirements and adjust named patient and imprest systems accordingly to optimise medicine delivery, following recommended guidelines. • Undertake the timely supply of named patient medications to the ▇▇▇▇ • Ensure the correct application of the named patient method of supply on the ▇▇▇▇ • Dispense medications appropriately to a patient off the received patient chart. • Charts requiring further clarification are brought to the wards pharmacist’s attention. • Prepare and supply medications promptly and accurately according to the requisition of the end user. • Ensure medicines are supplied off an appropriate order and guide DHB staff as to appropriate ordering procedures • Review medicine requirements for the wards and clinical areas to maintain imprest supplies • Ensure stock is correctly rotated • Ensure stock is returned from wards as appropriate • Ensure department procedures are complied with, updated when required and department standards are maintained • Arrange for products not currently available to be ordered • Deliver medications to areas if required Repacking and Compounding • Comply with the New Zealand Standards: Pharmacy Services and Southern DHB policies and procedures for repacking and compounding. • Repack and compound under the supervision of a pharmacist • Extemporaneously compound pharmaceuticals following the successful completion of the extemporaneous compounding module of the National Certificate in Pharmacy (Technician). This will also include the production of aseptic products (including chemotherapy) where required. • Maintain all records and documentation for repackaging and extemporaneous compounding. • Ensure that the work area is kept clean and tidy at all times. Administration • Ensure that all prescriptions faxed to us are followed up with the original copy • Be able to complete the end of month batch in a timely and accurate manner • Filing and archiving of all documentation according to the legislation and Southern DHB policy in conjunction with either the Pharmacy Manager or the Patient Services Co-ordinator. • Telephones are answered promptly. Messages received are recorded accurately and passed on appropriately. Calls that cannot be actioned are passed onto an appropriate person. • Participate in the development and maintenance of pharmacy policies and procedures. • Undertake quality assurance audits as required by the Manager, Pharmacy (or their delegate) or the Patient Services Co-ordinator Housekeeping • Maintaining dispensary, including fixtures and fittings, in a clean tidy state including responsibility for cleaning protocols • Maintaining packaging and dispensing equipment. Inventory Management • Monitoring stock levels to ensure sufficient quantities for optimal operation and assisting with ordering. • Place orders with suppliers if required, under the supervision of the Pharmacy Manager or his/her delegate. • Receiving and checking supplies purchased • Returning wrong or damaged stock for credit and maintaining records of such transactions. • Replenishing stock bottles • Maintaining inventory records • Rotating stock and monitoring expiry dates • Identifying expired products for disposal or return to manufacturers • Maintaining correct storage conditions for all stock including monitoring pharmacy ambient, fridge and freezer temperatures and maintain documentation according to Cold Chain Policy Education • Take opportunities to participate in continuing education activities. Attend department meetings and tutorials. Record activity in training record. • Act as a resource person and trainer, in areas of personal technical expertise, for other pharmacy personnel and health professionals. • Undertake (to completion) formalised recognised Pharmacy Technician qualification (if not formally qualified). Extended Scope for experienced technicians • Performs (and helps develop) new roles for Pharmacy Technicians as the Department service evolves (as an example but not specifically limited to Medicines Reconciliation or accuracy checking technicians) Communication / Prioritisation • Be directed by and communicate with the Manager Pharmacy, pharmacy staff and any other members of staff to ensure effective service delivery. • Prioritise work to ensure efficient service delivery across the Pharmacy Department. • Provide appropriate handovers as necessary to ensure seamless and efficient running of the dispensary. • Communicate accurate information within stated time frames to appropriate areas. • Maintain open and constructive communication at all times throughout the department to ▇▇▇▇▇▇ a good team environment • Maintain courteous and professional communication with all customers – both internal and external at all times • Maintain a good professional and courteous telephone manner at all times Legislative requirements • Practise in accordance with relevant legislation, codes, policies etc. and upholds consumer rights • Uphold professional code of ethics • You adhere to professional and legislative standards of practice • You work according to the scope Documentation • Maintain confidentiality of patient information and documentation • Adhere to SDHB’s documentation standards • Your documentation is timely, clear, concise and accurate Culturally Sensitive Practice • Practices in a culturally safe manner • You assist patients to gain appropriate support and representation which reflects their cultural needs and preferences. Working in a collegial manner • Contribute to the support and education of colleagues and students to enhance development of the profession • Participate in and contribute to the functioning of the team • Establish and maintain an effective working relationship with other staff • You participate as a team member to ensure the best outcomes for patients/ people Evidence-based practice and research • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Reflect on and evaluate the effectiveness of own practice • You implement evidence-based best practice procedures and guidelines • You update your knowledge related to best practice guidelines and area of practice • You maintain a portfolio Time management • Manage own time adopting a disciplined approach to establishing and following identified role-related priorities • Your tasks are scheduled and completed in an efficient and timely manner Professional development • Develop and maintain technical professional competency • You maintain an up-to-date professional development plan • Appraisal, peer review, observed practice or other professional audits as applicable • Develop both personally and professionally to meet the changing needs of your career and profession • Identifying areas for personal and professional development. • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback and accept constructive criticism.

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Managing diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities irrespective of age and gender; supports equal and fair treatment and opportunity for all Priority Setting Spends own time and the time of others on what is important; can quickly sense what will help or hinder when seeking to accomplish goals; eliminates roadblocks; creates focus Problem Solving Uses logic and established processes to solve difficult problems and achieve effective solutions; can see hidden problems; Is excellent at honest analysis; looks beyond the obvious ; doesn’t stop at the first answers • AHS&T Professional Leaders (PLs) • Clients, patients, families, whanau and caregivers • Multi-disciplinary Multidisciplinary colleagues working in interprofessional ways • Services from the community, funding bodies, student or intern clinical liaison staff • Operational manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant professional organisations • Administration staff • Other service providersproviders • Relevant external services/organisations/stakeholders • University of Otago