Appears in 4 contracts

Samples: www.southernhealth.nz, Employment Agreement, Employment Agreement

Appears in 3 contracts

Samples: Position Description, Position Description, Position Description

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and ~~respect.~~ respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Management Competencies Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and ~~judgement~~judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Process Management Good at figuring out the process necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. Managing ~~and~~ & Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Organisational Agility Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Motivating Others Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person and get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with. KEY ~~RELATIONSHIPS~~RELATIONSHIPS Within Southern DHB External to Southern DHB • Directors of Nursing • Patients, families and whānau • Clinical Nurse Specialists • LMC Access Holders • Integrated Operations Centre • Other service providers (DHBs, NGOs, PHO) • Clinical Directors/Clinical Leaders • Health and Welfare Agencies • Service Managers • Relevant Support Groups • Other Charge Nurse Managers/Charge Midwife Managers/Unit Managers • University of Otago School of Medicine, Otago and Southland Polytechnics • Practice Development Unit staff • Professional Colleges and Registration Bodies • Clinical and Corporate support staff • SDHB wide staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Registered Nurse/Midwife. • Holds a current practising certificate. • Holds a current portfolio (PDRP/QLP) or equivalent appropriate to the role. • Post-graduate diploma or degree in a relevant field. • Experience • Nursing leadership experience. • A history of a collaborative team approach. • Proven clinical credibility. • Extensive experience in the health sector. • Extensive experience of clinical quality and safety, best practice. • • Critical consumer of research and embraces evidenced based practice when carrying out tasks/functions. Knowledge and Skills • Strong clinical leadership and management skills. • Extensive knowledge of the health sector. • Extensive knowledge of clinical quality and safety, best practice. • Excellent group facilitation skills. • Advanced communication techniques such as conflict resolution, diffusion and mediation skills. • Knowledge of and demonstrated use of adult teaching and learning principles. • Personal Qualities • Commitment and personal accountability. • Excellent interpersonal skills, including ability to work effectively with people at all levels of the organisation. • Acts with discretion, sensitivity and integrity at all times. • Is adaptable and flexible – open to change (positive or negative). • Innovative and flexible with a positive problem solving approach in all situations. • Maintains an exceptionally high level of confidentiality. • Forward thinker, flexible, courteous, self-motivated. • Committed to continuous quality improvement. • Ability to liaise and network at all levels. • A reasonable level of fitness is required to cope with the demanding physical requirements of the job. The following denote the key physical requirements for the position: standing, walking, bending, sitting, stairs, simple grasping, fine manipulation, operating machinery/equipment, lifting, overhead reaching, carrying, pushing/pulling, twisting, climbing/balancing, crouching/squatting, manual handling of people, other reaching, and ability to participate in personal restraint if required. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Clinical Leadership Xxxxxx a culture that strives for excellence in clinical service provision within allocated resources. • Promote excellence in clinical service provision through the sharing of new knowledge, ideas, and research. • Encourage innovation and practice initiatives that enhance clinical care or service provision. • Maintain a high standard of clinical expertise within the xxxx/unit. • Xxxxxx the development of a cohesive team which works collaboratively to achieve optimal patient/ service outcomes. • Be active and visible within the team, motivating and actively praising/valuing staff endeavours, and acknowledging patient satisfaction and good clinical care. • Promote patient/client centred care that incorporates a strong customer service philosophy through effective and positive interactions with patients/ clients, staff, visitors and other agencies. • Ensure clinical practice is provided within accepted professional standards, codes, policies and relevant legislation. • Ensure Treaty of Waitangi principles and Tikaka best practice guidelines are fully integrated into practice. • Encourage a culture of continuous learning, positive critique of the status quo and use of evidence based practice. • Ensure there is adequate leadership and principles of direction and delegation are adhered to by all staff. Service Planning and Delivery Lead and manage wards/units to provide efficient and effective services. Participate in and lead where relevant, xxxx/ unit service planning. • Lead and manage respective wards/units/services in accordance with operational plans and budgets. • Ensure a consumer/patient service focus is adopted and maintained at all xxxx/unit/service team level. • Implement Southern District Health Board wide policies and processes. • Ensure service delivery complies with Health and Disability sector standards and relevant legislation. • Actively participate in the preparation of service activity plans. • In conjunction with the Associate Director of Nursing/ Director of Nursing/Service Manager ensure service planning and delivery complies with Ministry of Health elective service performance indicator standards (where applicable). • Ensure adherence to the SDHB delegations of authority. • Effectively utilise Southern District Health Board information systems and data to enable xxxx/unit/ service patient care management and human resource utilisation activities. • Identify, lead and manage projects to improve xxxx/ unit/service efficiency and effectiveness. • Lead the team to effectively ensure discharge processes are robust and support the needs of the service, including timeliness, and staff responsibility in efficient discharge planning. • Build and maintain effective relationships and communication mechanisms with staff, associated clinical and support services, and external agencies as applicable. • Develop and implement audit care pathways in conjunction with clinical staff. • Ensure integrated care plans are utilised in clinical service delivery. • Facilitate and champion the integration of the SDHB Team based model of nursing practice. • Monitor xxxx/unit/service performance against key performance indicator targets, identifying and implementing corrective actions as and if required in conjunction with the Associate Director of Nursing/ Director of Nursing/Service Manager. • Prepare accurate monthly management reports for the xxxx/unit including variance analysis of key performance indicators, balanced scorecard and financial management variances together with corrective actions. • Prepare business cases and/or reports as requested/ required by the Associate Director of Nursing/Director of Nursing/ Service Manager. Staff Management and Planning Ensure the service/s is/are appropriately staffed. Best practice human resource standards are met. Effectively lead and manage assigned staff in order to develop and maintain a cohesive and productive team. Ensure effective communication within service. • Lead by example acting as a positive, motivating and inspiring role model for all staff. • Model sound Human Resource practice and, facilitate coaching and performance development for staff, in consultation with Human Resources and the Associate Director of Nursing/Director of Nursing/Service Manager; facilitate change management as appropriate. • Ensure effective recruitment, orientation, preceptorship, rostering and administration of staff in accordance with Southern District Health Board policies. • Develop a comprehensive staffing plan for staff directly reporting to the CNM/MM that recognises potential shortcomings and identifies strategies to address gaps both short and long term. • Ensure professional staff practice with a current annual practising certificate and logs in the appropriate reporting system. • Ensure rosters are developed in accordance with approved core roster resource levels and SDHB Rostering Standards and budgets. • Ensure appropriately budgeted training and development plans are in place for all staff. In conjunction with the ACN/CNS/Practice Development • Develop communication mechanisms that facilitate effective and timely communication within and across the xxxx/s and/or unit/s. • Proactively plan and implement appropriate staffing aligned with variations in patient/staff activity, e.g. winter, Christmas, school holidays. • Ensure timely staff appraisal and feedback structures are in place. With staff, identify professional development plans aligned to SDHB and service priorities. • Proactively deal with staff conflict and performance issues. • Ensure effective strategies are in place to resolve issues. • Maximise opportunities to create a harmonious working environment. Show positive leadership and seek feedback. • Manage employee leave to ensure service demands are matched with the legal requirements for staff to take leave. • Ensure accuracy and timeliness in rostering and payroll transactions in compliance with OneStaff (staff management system) and the SDHB Rostering Standards Unit Nurse Educator, and ensure in-service training and education is carried out to maintain quality of service. • Promote and facilitate nursing staff participation in the PDRP (Professional Development Recognition Programme). • Ensure all staff have an up to date annual leave management plan at all times. Financial Management Work within budgets for the financial year, and work in collaboration with the Associate Director of Nursing/Director of Nursing/Service Manager to develop risk mitigation strategies for unexpected expenditure. Participate in developing and managing annual and three year capital expenditure plan. • Report to the Associate Director of Nursing/Director of Nursing/Service Manager on a monthly basis, financial performance including variations and corrective actions. • Work closely with Analyst to understand variances and operationalise mitigating strategies. • Participate in annual budgeting process with Associate Director of Nursing/Director of Nursing/Service Manager and Analyst. Report to the Associate Director of Nursing/Director of Nursing/Service Manager on a monthly basis, financial performance including variations and corrective actions. • Work closely with Analyst to understand variances and operationalise mitigating strategies. • Participate in annual budgeting process with Associate Director of Nursing/Director of Nursing/Service Manager and Analyst. • Manage capital expenditure within annual capital expenditure plans, and in accordance with SDHB policies and procedures. • Proactively engage with staff to identify ideas and action plans for xxxx/unit efficiency improvements and cost reduction initiatives. Quality and Risk Management Manage xxxx/unit quality and risk programmes. Lead and manage certification and accreditation within xxxx/unit. Xxxxxx a quality improvement culture. • Lead, administer and facilitate staff involvement in xxxx/unit quality and risk programmes and action plans, and participate in service wide programmes, in accordance with Southern District Health Board policy. • Lead and manage service level health and safety programmes including audit of hazards and routine reporting of incidents and accidents. • Investigate complaints, incidents and other matters in a timely manner, reporting outcomes as required • Ensure compliance including: all relevant standards and legislation, health safety, professional regulations, and equipment. • Manage xxxx/unit balanced scorecard and report and manage variations. • Lead the xxxx/unit incident reporting and investigation processes, within SDHB policies and procedures. • Support and demonstrate the philosophy and practice of a service and organisational wide systems approach to service and operational processes. including development of action plans to facilitate xxxx/unit/ service development. • Proactively develop new xxxx/unit/service policies and protocols in conjunction with members of the team. Quality and Performance • Maintain professional and organisational quality standards. • Ensure delivered work is planned, delivered, and implemented consistently against quality standards. • Continuously identify improvement opportunities to perform job in most effective manner. • Investigate opportunities to achieve goals in a more efficient way. • Lead and support the implementation of the Releasing Time to Care programme for the xxxx/unit/ service. • Performance is in alignment with HR quality audit standards, organisational requirements, and professional standards. • Lead the roll out and continual update of visual management boards for the xxxx/unit/service which displays key elements of performance for staff and patients. Strategic Management Contribute and lead xxxx/unit operational and clinical projects. Lead in the process of change and instil a continuous quality improvement culture. • Maintain knowledge of current and emerging strategic priorities for the relevant service grouping specialties. • Lead assigned projects that are of strategic xxxx/unit & service priority, ensuring their effective completion within assigned timeframes and resources. • Build a collective vision for the xxxx/unit to allow staff to have a clear understanding of their role in service provision. • Use Balanced Scorecard, incidents, complaints and other KPIs to inform xxxx/unit development and improvement opportunities • Participates in SDHB wide projects as relevant to xxxx/unit/service. Contribution to Organisational Leadership • Participate in focus groups/projects that advance issues and strategies for the organisation. • Provide cover for other CNM/CMM/UM within the service as required. • Act up as Associate Director of Nursing/Director of Nursing/Service Manager as required/requested. • Participate collectively with other CNM/CMM to provide a collaborative approach to provide clinical service provision. Self Management • Plan and manage own work to achieve desired results on time, within budget and to required standard. • Act as a role model for the SDHB organisational values.

Appears in 3 contracts

Samples: Employment Agreement, Employment Agreement, Employment Agreement

Appears in 3 contracts

Samples: Employment Agreement, www.southernhealth.nz, www.southernhealth.nz

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and ~~respect.~~ respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent ~~him/herself~~ themself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. ~~Management~~ Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; supports equal and fair treatment and opportunity for all Role Specific Competencies Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Process Management Good at figuring out the ~~process~~ processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others ca~~n’t~~n't; can simplify complex processes; gets more out of fewer resources. ~~Organisational Agility Knowledgeable about how organisations work~~Listening Practices attentive and active listening; ~~knows how~~ has the patience to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organisations. Building Effective Teams Blends hear people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answersout; can ~~see hidden problems; is excellent at honest analysis; looks beyond~~ accurately restate the ~~obvious and doesn’t stop at the first answers~~opinions of others even when they disagree. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into ~~work~~work Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Priority Setting Spends their time, and the time of others, on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and / or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. KEY ~~RELATIONSHIPS~~RELATIONSHIPS Within Southern DHB External to Southern DHB • Southern DHB Staff • Patients and whanau • Managers at all levels of the organisation • Visitors • Medical Directors and Clinical Leaders • Stakeholders • Nurse Directors/ADONs • Accident Compensation Corporation • Human Resource Staff • Government Departments • Information Technology Staff • Banks and Credit Unions • Service Administrators and other administrative support staff • Dunedin School of Medicine • Other DHB Payroll Staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Minimum level 2 NCEA • Experience • At least 2 years clerical administration experience • Experience in health or other public sector environment desirable Knowledge and Skills • Knowledge of office and payroll systems and procedures. • Evidence of good literacy and numeracy skills. • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (e-mail) • Knowledge of office and payroll procedures and HRIS systems • Good working knowledge of relevant legislation, including IRD legislation and procedures, Employment Relations Act 2000, Holidays Act 2003, Kiwisaver • Able to make decisions that take into account all applicable rules, regulations, legislations. • Able to interpret contractual clauses and explain in plain English. • Report writing skills preferred Personal Qualities • High standard of interpersonal communication skills, including written and verbal, across a variety of people • Ability to understand and follow written or verbal instructions. • Sets high standards of performance. • Ability to work well in a team and xxxxxx good interpersonal. • Willing to support and assist other staff as required. • Respect the privacy of individuals when dealing with personal information • Ability to cope under pressure • Be well presented and enjoy working in a front line role • Demonstrate the ability to be flexible and cope with fluctuating work demands and changes in process. • Acts with discretion, sensitivity, integrity & confidentiality at all times. • Ability to solve problems/inquiries using existing knowledge of systems, processes, contracts & legislation. • Ability to work both independently and within a team with minimal supervision. • Evaluates situations and identifies existing problems or opportunities. • Actively seek solutions to problems before being asked or directed. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Service Support Provide high quality administrative support to the Payroll/HRIS service, ensuring efficient and effective service delivery Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the manager • Provide timely and accurate confidential administrative support to enable the efficient functioning of the service, including but not limited to: • Set up and maintain effective electronic and paper filing systems and procedures relevant to the service, enabling quick access to information. • Identify potential improvements to systems and processes to ensure the continuous improvement of administrative duties. • Demonstrate attention to detail and accuracy. • Demonstrate a willingness to adapt to changing needs of the service. • Evaluates situations and • Identifies existing or potential problems and opportunities. • Demonstrate excellent customer service skills, by listening and interacting with stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols. • All duties performed to a high standard. • Prompt response to requests. • Enquires are handled efficiently, promptly and appropriately. • Efficient transactional processing. • Adherence to work practice in line with organisational and finance policies. • Accurate high quality documentation produced in a timely manner. • Incoming phone calls and visitors are given exceptional customer service. • Prioritise work to ensure efficient service delivery. • Recognise that everyone is entitled to consideration and respectful care without prejudice. Individual and Team Performance Participate in and contribute to the functioning of the team. Establish and maintain an effective working relationship with other staff. Assist other staff when required, and provide relief cover to team members on leave as directed by the manager. Maintain a current desk file. Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically. • Participate as a team member to ensure the best outcome for the organisation. • Actively engage with and support colleagues, taking personal responsibility for ensuring effective working relationships with all team members • Work to ensure a cohesive, positive and highly motivated team environment, with responsibility for effective skills transfer and knowledge share. • Work closely and harmoniously with others to achieve organisational goals • Prioritise own workload and manage own time effectively. • Information is communicated in a courteous and sensitive manner. • When workload allows, proactively assist other staff. • Provide leave cover as required. • Keep an up to date desk file to enable relief staff to pick up duties without disruption to the workflow. • Be able to work efficiently and effectively unsupervised. • Active participation in the team. • Collegial support and strong working relationships evident with other team members. • Demonstrate a pleasant, accepting and helpful attitude. • All duties performed to a high level standard. • The routine of the service is uninterrupted. • Collegial support and strong working relationships evident with the wider team, e.g. IT, HR, Finance • Promote and adhere to the philosophy of the Southern Way principles. Quality and Performance Participate in the day to day administration, maintenance, reporting and operations of the payroll (HRIS) to ensure payroll processing and related activities are completed accurately and on time • Maintain professional and organisational quality standards. • Ensure delivered work is planned, delivered, and implemented consistently against quality standards. • Continuously evaluate and assess improvement opportunities to perform job in most effective manner. • Assess opportunities to achieve goals in a more decisive way. • Provide excellent organisational and time management skills • Maintain confidentiality and handle interpersonal issues in a discrete and impartial manner • Develop and maintain a good working relationship with managers and staff • Provide payroll system support, advice and services to the organisation • Complete required data entry into the DHB’s HRIS including the setup of new employees, processing of salaries and benefits, and time entry • Work closely with HR and Information Systems to ensure efficient and seamless processing, sharing and interpreting of required payroll related information and compliance with collective agreements, and DHB policies • Assist with reporting on and provision of payroll information for employment relations review processes, collective agreement negotiations and other strategic management needs • Respond to and resolve inquiries and issues from employees, managers and senior administration staff about complex Payroll/HRIS related issues including policies, procedures and entitlements, escalating if required. Where required coordinate with other teams (e.g. IT, HR) to ensure the issue is resolved completely. • Participate in the preparation and filing of employment related returns and reports, including PAYE and other tax forms, Kiwisaver, ACC and similar reporting and return requirements • Prepare and process out-of-cycle payroll transactions as required • Assist with non-routine matters, ad hoc analysis and special projects as required • Performance is in alignment with HR quality audit standards, organisational requirements, and professional standards. • all employees receive accurate and timely Payroll/HRIS services • Payroll processing occurs consistently and accurately and deadlines met. • Requests for information is handled in a professional, timely and confidential manner Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for the Southern DHB Organisational Values. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with SDHB processes and reflects best practice. • Research undertaken is robust and well considered. • Live and support the DHB values in everything you do. Living Southern DHB Values Proactively demonstrating Southern DHB values in all aspects of the role. • Demonstrates behaviours that we want to see from each other, at our best. • Contributes positively to a culture of appreciation, a learning culture, where people feel safe to speak up. • Contributes positively to team and other initiatives that seek to improve patient and whanau experiences and/or staffs experience of working. Professional Development – self Identifying areas for personal and professional development. • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback and accept constructive criticism. Health, Safety and Wellbeing Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems. • You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures. • You actively encourage and challenge your peers to work in a safe manner. • Effort is made to strive for best practice in Health and Safety at all times. Treaty of Waitangi Giving effect to the principles of the Treaty of Waitangi – Partnership, Participation and Protection through your interaction with others on a day to day basis. • Partnership – You interact in good faith and in the nature of a partnership. There is a sense of shared enterprise and mutual benefit where each partner takes account of the needs and interests of the other. • Participation – You work in partnership with our treaty partners to enable our organisation to prosper. You are mindful of the varying socio- economic conditions that face our people and work hard to remove barriers of access to health and education. • Protection – You work proactively to protect the rights and interests of Māori, including the need to proactively build the capacity and capability of Māori. Note: the above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and manager. CHANGES TO POSITION DESCRIPTION From time to time it may be necessary to consider changes to the position description in response to the changing nature of our work environment – including technological requirements or statutory changes. This Position Description may be reviewed as part of the preparation for your annual performance and development review. Acknowledged / Accepted: .............................................................................................................. ..................................................................... Employee Date .............................................................................................................. .....................................................................

Appears in 2 contracts

Samples: Position Description, Position Description

Appears in 2 contracts

Samples: www.southernhealth.nz, www.southernhealth.nz

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets ~~first hand~~ firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and ~~respect.~~ respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. ~~Management~~ Role Specific Competencies Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Process Management Good at figuring out the ~~process~~ processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient ~~work flow~~workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others ca~~n’t~~n't; can simplify complex processes; gets more out of fewer resources. ~~Organisational Agility Knowledgeable~~ Planning Accurately scopes out length and difficulty of task and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results. Can effectively cope with change and uncertainty; can shift gears comfortably; can decide and act on tasks without having the total picture. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Informing Provides the information people need to know to do their jobs and to feel good about how organisations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms being a member of the ~~whole~~ team, unit, and/or the organisation; ~~creates a feeling of belonging in the team~~provides individuals information so that they can make accurate decisions; is timely with information. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does~~n’t~~ n't stop at the first answers. ~~Managing~~ KEY RELATIONSHIPS Within Southern DHB External to Southern DHB • Facilities and ~~Measuring~~ Property staff • Contractors • Staff of other DHB departments • Consultants • Relevant Territorial Authority PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Tertiary Level Diploma or Degree in Quantity Surveying, Project Management or Construction Management. • Relevant experience in hospital, project and/or facilities environment is desirable. • Relevant and current registration as a chartered surveyor (such as RICS) Experience • At least 2 years Construction or Engineering estimating experience • Capital project management experience and understanding of project management processes, governance and support activities • Demonstrated competence in performing and delivering under tight financial constraints and within strict timeframes • Experience preparing budgets and cost forecasts to ensure that services provided are the best value within operational financial constraints • Experiencing in cost estimating in healthcare facilities and/or other facilities which must continue operation during the project. • Experience in participating in tender evaluation and post tender evaluation. Knowledge and Skills • Ability to turn detailed costing information into high level guidance for budgeting purposes • Monitors, measures and continually improves own performance, establishes and maintains effective relationships • Competency in Microsoft Office suite including MS Project. • Knowledge of hospital infrastructure Personal Qualities • Strong ability to communicate and work effectively with people at all levels • High level of motivation, initiative and anticipation with the ability to work independently as well as leading a team • Good negotiator and able to think outside of the square to arrive at solutions that suit all stakeholders. • Evaluates situations and identifies existing problems or opportunities as well as actively seeking solutions to problems before being asked or directed • Excellent planning and organisational skills • Experience managing budgets to ensure that services provided are the best value within operational financial constraints. • Coordination, negotiation, planning and organisational skills. • Excellent prioritisation and organisational skills. • Performs tasks reliably. • Positive attitude with a good sense of humour KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities To produce cost estimates and financial forecasting and monitoring for both capital projects and ongoing maintenance service contracts as required • To assist the project team as required by producing appropriate cost estimates on request • To provide ongoing cost monitoring and forecasting for capital projects • To provide input into project designs by providing advice on cost estimates • To assist with cost reviews at each stage of the project • To assist with cost reviews and cost forecasting for maintenance service contracts • To develop and maintain professional relationships with trades staff, contractors, Southern DHB staff and senior management. • To provide advice to external project management and consultants in all DHB project processes and procedures. • Work ~~Clearly assigns responsibility~~ alongside and assist the Maintenance and service teams. • Ensure accurate and timely reporting • Assists the project team as required by producing appropriate cost estimates on request • Provides accurate ongoing cost monitoring and forecasting for ~~tasks~~ capital projects • Provides input into project designs by providing advice on cost estimates • Assists with cost reviews at each stage of the project. • Assists with accurate forecasting and ~~decisions; sets clear~~ reviews for maintenance service contracts • Develops and maintains professional relationships with trades staff, contractors, Southern DHB staff and senior management. • Works alongside and assist the Maintenance and service teams. • Provides accurate and timely reporting To manage health and safety for assigned capital works projects. • Actively participate in preparing health and safety policies as required. • Ensure that health and safety policies are effectively implemented and check whether objectives and ~~measures; monitors process~~targets have been met. • Implement any necessary improvements to address identified deficiencies following, ~~progress~~inspections, audits, reviews and assessments of risk. • Develop positive health and safety cultures in their teams and the team environment. • Health and safety policies are followed in their area of responsibility. • Hazards are identified, risks are assessed, and ~~results; designs~~ appropriate control measures are implemented and followed. • Every employee has the training, equipment and skills to undertake their role safely. • All employees are clear on where to seek assistance and guidance on health and safety matters. • Health and safety is embedded in everything that Facilities and Property Services does and is part of business as usual Other tasks • Maintain accurate and timely reporting. • Maintain a good knowledge of hospital systems and can access as required. • Assist with design drawings and draughting team data as required • Analyse and report on monthly budgets and operational activity. • To comply with all Southern DHB rules, policies and procedures including the Code of Conduct. • To carry out other general duties, relevant to the persons experience and capabilities, that may be required from time to time. • Ensure all work carried out complies with current standards, procedures and legislative requirements and that all personal safety procedures are complied with. Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for the Southern DHB Organisational Values. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with SDHB processes and reflects best practice. • Research undertaken is robust and well considered. • Live and support the DHB values in everything you do. • Work alongside and at times assist the Maintenance and service teams within the Southern DHB. Professional Development – self Identifying areas for personal and professional development. • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback ~~loops into~~ and accept constructive criticism. Health, Safety and Wellbeing Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems. ~~KEY RELATIONSHIPS~~• You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures. • You actively encourage and challenge your peers to work in a safe manner. • Effort is made to strive for best practice in Health and Safety at all times. Treaty of Waitangi Giving effect to the principles of the Treaty of Waitangi – Partnership, Participation and Protection through your interaction with others on a day to day basis. • Partnership – You interact in good faith and in the nature of a partnership. There is a sense of shared enterprise and mutual benefit where each partner takes account of the needs and interests of the other. • Participation – You work in partnership with our treaty partners to enable our organisation to prosper. You are mindful of the varying socio- economic conditions that face our people and work hard to remove barriers of access to health and education. • Protection – You work proactively to protect the rights and interests of Māori, including the need to proactively build the capacity and capability of Māori. Note: the above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and manager. CHANGES TO POSITION DESCRIPTION From time to time it may be necessary to consider changes to the position description in response to the changing nature of our work environment – including technological requirements or statutory changes. This Position Description may be reviewed as part of the preparation for your annual performance and development review. Acknowledged / Accepted: .............................................................................................................. ..................................................................... Employee Date .............................................................................................................. .....................................................................

Appears in 2 contracts

Samples: www.southernhealth.nz, www.southernhealth.nz

Appears in 2 contracts

Samples: www.southernhealth.nz, www.southernhealth.nz

Appears in 2 contracts

Samples: Employment Agreement, www.southernhealth.nz

Appears in 2 contracts

Samples: Position Description, Position Description

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and ~~respect.~~ respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. ~~Management~~ Role Specific Competencies Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgement; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Process Management Good at figuring out the ~~process~~ processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others ca~~n’t~~n't; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, ~~practices~~ practices, and procedures; understands the cultures of organisations. ~~Building Effective Teams Blends~~ Informing Provides the information people ~~into teams when needed; creates strong morale~~ need to know to do their jobs and ~~spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms~~ to feel good about being a member of the ~~whole~~ team, unit, and/or the organisation; ~~creates a feeling of belonging in the team~~provides individuals information so that they can make accurate decisions; is timely with information. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does~~n’t~~ n't stop at the first answers. ~~Managing~~ Decision Quality Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and ~~Measuring~~ judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. KEY RELATIONSHIPS Within Southern DHB External to Southern DHB  CEO Office  Patients, families / whanau  Commissioner’s Office  Ministry of Health (MoH)  Executive Leadership Team  Stakeholders  Managers at all levels within the Southern DHB  Other District Health Boards  Clinical Leaders  Other Service Providers (eg. GP Practices, NGO)  Other departments: Human Resource Group, Finance, Supply, Building & Property, Patient Affairs, Transport  Unions  Southern District Health Board wide staff  Professional Colleges and registration bodies  Southern DHB preferred travel provider PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning)  Minimum level 3 NCEA or equivalent  Diploma or Certificate in Business Administration or secretarial equivalent qualification preferred. Experience  At least 3-4 years senior administrative level experience  Experience within the health sector  Executive administrative level experience Knowledge and Skills  Excellent knowledge of administration policies, systems and procedures.  High degree of knowledge and use of Microsoft Office Suite including advanced knowledge of word- processing, spreadsheet, email, calendar, graphics, presentation packages.  Touch Typist.  Able to edit written document, correcting grammatical mistakes and logic.  Knowledge of health sector. Personal Qualities  Commitment and personal accountability.  Excellent interpersonal skills, including ability to work effectively with people at all levels of the organisation.  Ability to effectively communicate verbally and in writing with a variety of people.  A natural, open manner and level of self-confidence, which helps generate trust and good working relationships.  Acts with discretion, sensitivity and integrity at all times.  Maintains an exceptionally high level of confidentiality.  Is adaptable and flexible – open to change (positive or negative).  Ability to work both independently and within a team with minimal supervision.  Able to set work priorities and meet deadlines.  Skill and ability to ascertain the actions required for issues that arise based on experience and knowledge of relationships between stakeholders and internal staff members.  Ability to carry out administrative tasks and follow written instructions to a high standard.  Evaluates situations and identifies existing problems or opportunities.  Actively seeks solutions to problems before being asked or directed. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Executive Support Provide high quality executive level secretarial support to the Executive Director/Chief Officer, ensuring efficient and effective service delivery  Provide timely and accurate confidential executive secretarial support for the Executive Director/Chief Officer, including word processing, spread-sheeting, faxing, mail, photocopying and any other document processing duties as may be necessary to support the efficient functioning of the Executive Director’s/Chief Officer’s office.  Manage correspondence and inquiries, including responding to and composing letters and memoranda, directing correspondence to appropriate personnel for action and actioning information requests as appropriate.  Prompt response to requests for document processing duties.  Enquiries are handled efficiently, promptly and appropriately.  Diaries accurate and up to date, travel arrangements made, meetings organised and attendees informed.  Accurate records of meetings circulated and actioned/ filed appropriately.  Full confidentiality of documentation and information relating to all business, patient and staff interactions maintained.  Manage the Executive Director’s/Chief Officer’s diary and daily commitments, proactively ensuring most effective and efficient use of time and resource.  Liaise and work closely with members of Executive and Senior Leadership Teams, internal and external customers and contacts, providing client-focused executive services that maintain and enhance the Southern DHB’s image at all times.  Requests under the OIA are responded to within a timely manner.  Requests from the HDC are responded to within a timely manner.  All complaints/queries are responded to within a timely manner.  Develop presentation materials using appropriate design packages as required.  Collate papers for meetings, prepare and circulate for meetings, prepare and circulate agendas, notify attendees, book venues and take, circulate and follow up minutes and action points as required. Organise speakers and presentation materials.  Provide a reception service, take messages, answer queries and redirect queries as appropriate, screen telephone calls and visitors, open and distribute mail, and attend to visitors as required.  Ensure all Official Information Act (OIA’s) assigned to the Executive Director/Chief Officer are responded to within the required time-frame and checked by the Executive Director/Chief Officer, prior to it being forwarded to OIA Co-ordinator and subsequently the requester.  Action all complaints/queries as per the Complaints Policy and Southern DHB processes to ensure that all complaints/queries are responded to within the required timeframes.  Liaise with the Communications Office so that appropriate and timely communications are disseminated throughout various services. Actively convey information to the Communications office of interest for staff or public for release  Ensure all task requests assigned to the Executive Director’s/Chief Officer’s direct reports are completed on time. Administrative Support Ensuring an efficient and effective administrative support function, including establishment and maintenance of effective information and data processing, filing, retrieval, and management systems.  Set up and maintain effective electronic and paper filing systems and procedures relevant to the Executive Director’s/Chief Officer’s office and develop new systems as required, enabling quick access to information.  Compile statistics and information as required.  Undertake one-off projects and compile and process data for the Executive Director/Chief Officer as required.  Co-ordinate and participate in the production of monthly and ad hoc reports and answer related queries as requested.  Make travel and accommodation bookings using the Southern DHB preferred provider as per the DHB’s Travel Policy and guidelines  Order stationery, stores and equipment as necessary.  Book accommodation and flights through Orbit.  Update electronic timesheets (One-Staff) in preparation for Management Authorisation.  Maintain confidentiality of documentation and information.  Contribute ideas for improvement to systems and process simplification to effectively deliver administrative support services.  Co-ordinate with, assist and relieve executive support staff such that best practice is shared and overload situations can be managed efficiently.  Document and maintain all procedures within deskfile.  All files and records are accurate and up-to-date.  Databases contain accurate and up-to-date information.  Regular reporting deadlines achieved.  All systems and procedures operated in such a manner as to meet appropriate standards.  All key deadlines achieved.  Active participation and contribution to successful operation of the Executive Director’s/Chief Officer’s team.  Personal learning and development opportunities identified and acted on.  Current desk files maintained. Team Support  Work ~~Clearly assigns~~ with the Executive Assistant (EA) to the CEO and other Personal Assistants to ensure workload and priorities are addressed from a collective approach.  Actively participate in the development of the Service’s administration team and its work processes, systems and operations.  Provide positive support to Management Assistants and other colleagues to ensure delivery of team goals.  Seek to increase contribution of the Service’s administration team and support an environment of continuous improvement.  Provide collegial support and care to the other Personal Assistants  You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness.  You share responsibility for ~~tasks~~ delivery of high quality administrative support, contributing to team resilience by sharing knowledge and ~~decisions; sets clear~~ experience with Management Assistants.  You produce work that complies with SDHB processes and reflects best practice. Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience.  You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness.  You produce work that complies with SDHB processes and reflects best practice.  Research undertaken is robust and well considered. Professional Development – self Identifying areas for personal and professional development.  Training and development goals are identified/agreed with your manager.  Performance objectives reviewed annually with your manager.  You actively seek feedback and ~~measures; monitors process~~accept constructive criticism. Living the Southern DHB Values Proactively demonstrating Southern DHB values in all aspects of the role.  Demonstrates behaviours that we want to see from each other, ~~progress~~at our best.  Contributes positively to a culture of appreciation, a learning culture, where people feel safe to speak up.  Contributes positively to team and ~~results; designs feedback loops into work. KEY RELATIONSHIPS~~other initiatives that seek to improve patient and whanau experiences and/or staffs experience of working.

Appears in 2 contracts

Samples: www.southernhealth.nz, www.southernhealth.nz

Customer Focus. Is dedicated to meeting the expectations and requirements of ~~internal and external customers~~all patients/consumer; gets ~~first~~ first- hand ~~customer~~ patients/consumer information and uses it for improvements in products and ~~services~~service delivery; acts with ~~customers~~ patients/consumer in mind; establishes and maintains effective relationships with patients/customers and gains their trust and respect. Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Managing Diversity Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. ~~Management~~ Role Specific Competencies Motivating Others Creates a climate in which people are motivated and want to do their best; can motivate many team or project members; empowers others to achieve desired results; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working with. Decision Quality Makes good decisions ~~(without considering how much time it takes)~~ based upon a mixture of analysis, wisdom, experience, and judgement; ~~most of his/her solutions and suggestions turn out to be correct and accurate when judged over time;~~ sought out by others for advice and solutions. Interpersonal Savvy Relates well to all kinds of people – up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Process Management Good at figuring out the ~~process~~ processes necessary to get things done; knows how to ~~organise~~ organize people and activities; understands how to separate and combine tasks into efficient ~~work~~ work-flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others ca~~n’t~~n't; can simplify complex processes~~; gets more~~ . KEY RELATIONSHIPS Within Southern DHB External to Southern DHB • Clinical Nurse Specialists • Patients and whanau / care givers • Integrated Operations Centre • LMC Access Holders • Other Charge Nurse Managers / Managers • Other service providers (DHB and NGO) • Practice Development staff • Health and Welfare Agencies • Clinical Leaders • Relevant Support Groups • Clinical and Corporate support staff • University of Otago School of Medicine, Otago and Southland Polytechnics • Allied Health Directors • Professional Colleges and registration bodies • Southern DHB • Medical and Allied Health Staff • Clinical and Corporate Support Staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • It is essential that the applicant be a registered nurse with strong clinical leadership skills. • Holds a current portfolio (PDRP/QLA) or equivalent, appropriate to the role. • Holds a relevant qualification (minimum PG cert) in a relevant field. Experience • Excellent group facilitation skills and history of a collaborative team approach. • Has advanced communication techniques such as conflict resolution, diffusion and mediation skills. • Innovative and flexible with positive and problem solving approach in all situations. • Has proven clinical credibility in speciality. • Is a critical consumer of research and embraces evidenced based practice when carrying out any task /function. Knowledge and Skills • Knowledge of ~~fewer resources~~and demonstrates use of adult teaching and learning principles. ~~Organisational Agility Knowledgeable about how organisations work; knows how~~ Personal Qualities A reasonable level of fitness is required to ~~get things done both through formal channels~~ cope with the demanding physical requirements of the job. The following denote the key physical requirements for the position: standing, walking, bending, sitting, stairs, simple grasping, fine manipulation, operating machinery / equipment, lifting, overhead reaching, carrying, pushing / pulling, twisting, climbing / balancing, crouching / squatting, manual handling of people, other reaching, and ability to participate in personal restraint if required. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Operational Management • Coordinates resources to meet identified needs of clients/patients and team members, which encompasses managing staff and patient flows on a shift by shift basis, liaising with the CNM / other departments / wards as required for the management of outliers. • Notifies the CNM for areas of concern e.g. disciplinary matters, practice issues. • Provides the day to day clinical leadership. • In consultation with the nursing/midwifery team, ensures effective handover processes and ensure breaks are managed on a shift by shift basis. • Ensures discharge planning processes are robust and timely. • Demonstrates an understanding of consumables within the area, and assist the CNM in identifying variances. • Demonstrates knowledge of Southern DHB information systems and commitment to ensuring there are processes to support staff who are less familiar with the systems acquire the knowledge/skills to utilise them effectively. • Ensures information gathering processes are followed to collect patient, clinical and volume data. • Delegates appropriately to skill mix and acuity on a shift by shift basis. • Participates, as guided by CNM, in processes to manage poor performance and addresses sickness and absenteeism as required. • Provides feedback to CNM on any activity that may affect budgets e.g. overtime on a shift by shift basis. • Contributes to the capital expenditure planning process as required. • Follows documentation standards for external and internal communications. Clinical Leadership Team Management on a shift by shift basis to establish and maintain a high standard of patient focused care within the allocated resources • Ensures there is adequate leadership and supervision for hospital aides/ health care assistants, students and new staff on a shift by shift basis. • Ensures the Team Based Model of Nursing Care and the ~~informal network; understands~~ principles of Direction and Delegation are adhered to by all staff on each shift . • Maintain professional standards, codes and adherence to Southern DHB policy on each shift and ensure alignment of staff conduct within these standards/codes/policies. Identify and deal with any breaches where appropriate as directed and in consultation with the ~~origin~~ Charge Nurse Manager. • Supervises management of clients/patients in a manner that challenges and ~~reasoning behind key~~ supports team members in providing safe and individualised care on each shift. • Ensure Treaty of Waitangi principles and Tikaka best practice guidelines are fully integrated into practice. • Leads the team in ensuring a culturally safe environment for patients/clients and colleagues. • Xxxxxxx and participates in a team approach to clinical emergencies within the area including restraint. • Be active and visible within the team working alongside nursing/midwifery staff, motivating and actively. • Ensure clinical practice is provided within accepted professional standards, codes, policies and relevant legislation. • Xxxxxx the development of a cohesive team which works collaboratively to achieve optimal patient/ service outcomes. • Encourage innovation and practice initiatives that enhance clinical care or service provision. • Promote excellence in clinical service provision through the sharing of new knowledge, ideas, research and evidence based practice, whilst encouraging others to do the same. • Promote patient / client centred care that incorporates a strong customer service philosophy through effective and positive interactions with patients/ clients, staff, visitors and other agencies. praising/ valuing staff endeavours, and acknowledging patient satisfaction and good clinical care. Quality and Risk Management Contributes to the service’s risk minimisation activities and service activities Fosters a quality improvement culture • Actively contributes to health and safety activities and ensures infection control processes are maintained whilst facilitating and delegating others to also actively contribute. • Identifies risk management issues, appropriately initiates risk mitigation and educates staff about risks within the area. • Continually monitor compliance with Southern DHB policies, ~~practices~~ procedures and ~~procedures; understands~~ quality standards & indicators and act initiate corrective actions as required and in consultation with the ~~cultures~~ Charge Nurse Manager. • Ensures there is a good customer/ client service, working to improve customer satisfaction. • Initiates audit and evaluation of ~~organisations~~xxxx/service processes and implements corrective actions. ~~Building Effective Teams Blends people~~ • Contributes to incident and complaint investigation processes. • Promotes and participates in quality improvement strategies including accreditation and certification activities. • Identifies and ensures equipment compliance. Clinical Practice Articulates the ethical, cultural and statutory requirements of practice and initiates / responds to changes from the internal and external environment. • Provides input into, and helps interpret requirements of new legislation /guidelines. • Supports clinicians in identifying ethical dilemmas working through a decision making framework. • Attends and provides input into ~~teams~~ and feedback from relevant committees. • Nursing specialty submissions are made in the development of relevant organisational and national policies. • Actively manages risk. • Assess the quality of nursing practice in the clinical setting. Collaborates on any changes required. To demonstrate effective interpersonal relationship skills • Establishes, maintains and concludes therapeutic interpersonal relationships with patient/consumer. • Communicates in an appropriate and professional manner, verbal and written. • Practices nursing in a negotiated partnership with the patient/consumer and family/whanau where and when ~~needed; creates strong morale~~ possible. • Communicates effectively with patients/consumer and ~~spirit in his~~family/~~her team; shares wins~~ whanau and ~~successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms~~ members of the ~~whole~~ health care team. • Maintains privacy and confidentiality in accordance with HIP Code, DHB policies and procedures etc. • Privacy Act, Informed Consent and Code of Rights adhered to. • Abides by NCNZ Code of Conduct and Professional Boundaries guidelines. To participate in inter-professional health care • Leads nursing and interdisciplinary groups in designing and implementing innovative, cost effective patient care and evidence-based change. • Provides a primary point of contact within the speciality for patients/consumer and health professionals. • Initiates referrals to other members of the health care team in a timely manner. • Evaluates results of interventions using recommended criteria, revises management/treatment and initiates timely referral/care with relevant services/agencies. • Is a competent consultant for interdisciplinary client base. • Contributes to research and the dissemination of findings where possible. • Contributes to the development of interdisciplinary standards of practice and evidence-based guidelines Demonstrate leadership in establishing collaborative relationships within and across departments, hospitals, primary and secondary health to promote optimal patient/consumer health and safety and continuity of care. • Initiates timely referrals to other services in a timely and thorough manner. • Engages in team and MDT meetings as appropriates. • Initiate appropriate audit processes. • Consistently participates/leads multi-disciplinary team meetings and family conferences, representing the nursing perspective of patient/consumer needs, and enacting outcomes appropriately. • Leads in activities which monitor/audit delivery of quality patient care e.g. Certification processes, and current or retrospective nursing audits. • Engages in submission processes. Education, Research & Evidenced Based Practice • Educates and supports others in decision making relevant to their scope of practice. • Demonstrates use of own relevant post-basic clinically focused education. • Actively supports preceptoring principles during orientation of new staff. • Supervises, mentors and educates other staff using a variety of methods; ~~creates~~ including role modelling of expert practice. • Encourage a ~~feeling~~ culture of ~~belonging~~ continuous learning, positive critique of the status quo. • Role models and proactively instigates best practise guidelines, NZ Nursing/ Midwifery Councils and SDHB policies/protocols and standards. • Facilitates education of team members about Tikaka best practice guidelines & the Treaty of Waitangi/TeTiriti o Waitangi. • Refer staff to the Practice Development Unit for education in the ~~team~~use of evidence based practice and research to challenge and change practice. ~~Problem Solving Uses rigorous logic~~ • Initiates and ~~methods~~ develops policy guidelines for nursing care utilising research based evidence in collaboration with the Practice Development Nurse. Self-Management • Plan and manage own work to ~~solve difficult problems with effective solutions~~achieve desired results on time, within budget and to required standard. • Maintain own professional development; ~~probes all fruitful sources~~ attend Southern District Health Board and other development opportunities. • Act as a role model for ~~answers; can see hidden problems; is excellent at honest analysis; looks beyond~~ the obvious and doesn’t stop at the first answers. Managing and Measuring Work Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work. KEY RELATIONSHIPSSDHB organisational values.

Appears in 2 contracts

Samples: www.southernhealth.nz, www.southernhealth.nz

Appears in 2 contracts

Samples: www.southernhealth.nz, www.southerndhb.govt.nz

Appears in 2 contracts

Samples: Position Description, Position Description

Customer Focus. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and ~~respect.~~ respect Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain. Drive For Results Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. ~~Management~~ Role Competencies ~~Decision Quality Makes~~ Planning Accurately scopes out length and difficulty of task and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results. Can effectively cope with change and uncertainty; can shift gears comfortably; can decide and act on tasks without having the total picture. Listening Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Informing Provides the information people need to know to do their jobs and to feel good ~~decisions (without considering how much time it takes) based upon~~ about being a ~~mixture~~ member of ~~analysis~~the team, ~~wisdom~~unit, ~~experience~~and/or the organisation; provides individuals information so that they can make accurate decisions; is timely with information. Interpersonal Savvy Relates well to all kinds of people—up, down, and ~~judgement~~sideways, inside and outside the organization; ~~most of his/her solutions~~ builds appropriate rapport; builds constructive and ~~suggestions turn out to be correct~~ effective relationships; uses diplomacy and accurate when judged over time; sought out by others for advice and solutions. Process Management Good at figuring out the process necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure ittact; can ~~see opportunities for synergy~~ defuse even high-tension situations comfortably. Has excellent communication skills both written and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Organisational Agility Knowledgeable about how organisations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organisations. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the teamverbal. Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does~~n’t~~ n't stop at the first answers. ~~Managing~~ Process Management Good at developing, refining, and ~~Measuring~~ implementing the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flows; knows what to measure and how to measure it; can see opportunities for synergy and integration; can simplify complex processes when appropriate and can determine if simplification is beneficial. Can get the most out of the resources available, but can recognise early when conditions and situations are likely to place themselves, their colleagues, contractors or the organisation at risk. Capable of planning and implementing alternative solutions. Develops and presents opportunities to improve departmental and organisational processes. KEY RELATIONSHIPS Within Southern DHB External to Southern DHB • Facilities & Property management and staff • Contractors, real estate agents, and suppliers, including service contractors. • Service Managers and other clinical staff of all other DHB departments. • Consultants (design consultants, building consultants, architects, project managers etc) • Senior Management and non-clinical staff of all other DHB departments. • University of Otago staff • Territorial Authorities e.g. DCC, ORC, ICC • Ministry of Health Capital and Operations staff PERSON SPECIFICATION The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Relevant diploma or equivalent • New Zealand Business or management qualifications. Experience • Minimum 5 years’ experience in a senior administration or planning role. • Experience in managing leases and providing high level administration. • Experience working within a multi- disciplinary team, utilising and providing expert advice to allow business continuity. • Experience in interpreting and implementing terms and conditions of contracts and legislation. • Experience of spatial planning, and assessing spatial requirements. • Experience and confidence in lease administration in the facilities arena. • Experience and confidence in negotiating leases and contracts. • Experience and confidence in administration in a hospital environment. • Experience in coordinating and/or writing high level documentation such as Business Cases for executive or Ministry-level audiences. • Experience and confidence in managing stakeholders. Knowledge and Skills • Knowledge of the business processes required to provide lease administration support. • Knowledge of building plans, floor layouts, and legislation regarding spatial requirements (eg Health & Safety at Work ~~Clearly assigns responsibility for~~ Act). • Have an enquiring mind and be adept at options based problem solving. • Advanced financial literacy and problem solving skills. • Good computer skills in Microsoft Office suite. • Exceptional attention to detail and the proficient ability to read and interpret building plans. • Strong understanding of leases and associated property law. • Ability to collaboratively develop and maintain spatial requirement plans in conjunction with service teams. Personal Qualities • A professional, accountable, proactive and service-orientated approach. • The ability to act independently or as part of a team, and to work within set timeframes. • The ability to interact effectively, tactfully and diplomatically with a wide variety of individuals. • Good negotiator and able to think outside of the square to arrive at solutions that suit all stakeholders. Able to build rapport and have well-developed relationship management skills. • A forward thinker, committed to continual quality improvements with excellent scheduling skills. • An innate ability to be adaptable; to respond to changes in tasks, duties, responsibilities and business processes brought about by organisational, environmental or legislative demands. • Ability to think strategically; goal orientated with the ability to prioritise own tasks and ~~decisions; sets clear objectives~~ those of your team to meet deadlines. • A positive attitude to change while maintaining a good sense of humour. • Establishes and ~~measures; monitors process~~maintains strong, ~~progress~~trusting partnerships with peers, team members, other dept managers, and ~~results; designs feedback loops into work~~other internal and external stakeholders. • Monitors, measures and continually improves own performance. • Responsiveness, high output and multi-tasking. • The ability to influence others in a positive manner through negotiation and persuasion. KEY ~~RELATIONSHIPS~~RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Operational responsibilities Responsible for managing all existing leases, maximising value for the SDHB, and providing support to the wider organisation when assessing spatial requirements. • To devise and implement procedures, processes, and manuals to effectively manage the leasing requirements of the SDHB. • To oversee all operational aspects for lease administration to ensure a compliant, safe and efficient operation. • Keeps an up to date record of all existing space, its occupier, and future needs and demands. • Regular review of all internal policies and procedures. • Produce a high standard of documentation and communication to the organisation. • Provide a link between different teams within the department to ensure consistency in processes. • Involvement with budgets for the Facilities & Property team. • Ensures that all leases are current, and paid on time. • Ensure that all documentation, policies and procedures are concise, comprehensive and consistent with the policies and direction of the SDHB. • Lease administration processes are reviewed and adapted to ensure best practice. • Departmental spatial requirements are reviewed annually. • To liaise and assist effectively with other Service Managers / Supervisors / Coordinators and staff to obtain desired outcomes. • Ensure that communications to the organisation are appropriate for the audience, provide adequate information to minimise risk and have been distributed within appropriate timeframes. • Initiate and participate in process improvements through innovation, collaboration and personal development. • Keep up to date with current trends, best practice and methodologies. • Relationship management is well developed; influence, negotiate and communicate with the rest of the SDHB team. • Budget and expenditure is managed in line with the delegation of authority policy. • All financial administration is undertaken as per SDHB policies and procedures. • Financial administration issues are reviewed and solved with a transparent audit trail in collaboration with the finance team. • Monthly reporting as required to support the tasks in the operation of your duties. Health, Safety and Wellbeing • Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern DHB’s Health, Safety and Wellbeing policies, procedures and systems. • Develop positive health and safety and wellbeing cultures in their teams and the team environment. • SDHB Health and safety policies are followed in their area of responsibility. • Hazards are identified, risks are assessed, and appropriate control measures are implemented and followed on a regular basis. • All employees are regularly briefed on where to seek assistance and guidance on health and safety matters. You understand and consistently meet your obligations under Southern DHB’s Health and Safety policy/procedures. • You actively encourage and challenge your peers to work in a safe manner. • Effort is made to strive for best practice in Health and Safety at all times. General Administration Provide high quality administrative support to the Facilities & Property team, ensuring efficient service delivery. Provide timely and accurate administration support to enable the efficient functioning of the service, including but not limited to: • Identify potential improvements to systems and processes to ensure continuous improvement. • Demonstrate attention to detail. • Demonstrate excellent customer service skills with all stakeholders. • All duties performed to a high standard • Prompt response to requests • Enquires are handled efficiently, promptly and appropriately. • Adherence to all SDHB policies and procedures. • Prioritise work to ensure efficient service delivery Living Southern DHB Values Proactively demonstrating Southern DHB values in all aspects of the role. • Demonstrates behaviours that we want to see from each other, at our best. • Contributes positively to a culture of appreciation, a learning culture, where people feel safe to speak up. • Contributes positively to team and other initiatives that seek to improve patient and whanau experiences and/or staffs experience of working.

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Common use of Customer Focus Clause in Contracts