Common use of Criminal Background Investigations Clause in Contracts

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such Vendor Staff dated within thirty (30) days of submission of the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff to perform Services. The criminal background check must be updated every two (2) years thereafter. All background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if it knows of any Vendor Staff that has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict), within the last ten (10) years in any jurisdiction. Vendor shall not allow that individual to act as a Vendor Staff until Vendor determines whether that individual should be allowed to do so considering (a) the nature and gravity of the offense; (b) the amount of time that lapsed since the offense;

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty two (302) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two (2) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement. Vendor agrees that additional statutory requirements apply to Vendor Staff persons who are engaged in insurance underwriting, claims adjusting, or who otherwise engage in the business of insurance on Citizens’ behalf. For these individuals, Vendor is required throughout the term of this Agreement to make reasonable efforts to ensure that the individual has never been convicted of any criminal felony involving dishonesty or a breach of trust or an offense under 18 U.S.C. §1033. Failure by Vendor to comply with this requirement may constitute a federal crime under 18 U.S.C. §1033. Citizens may require Vendor to certify compliance with this requirement in writing on an annual basis.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty seven (307) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two seven (27) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty three (303) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two three (23) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (dc) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (a) the nature and gravity of the offense; (b) the amount of time that lapsed since the offense;; (c) the rehabilitation efforts of the individual involved; and, (d) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty five (305) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two five (25) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement. Vendor agrees that additional statutory requirements apply to Vendor Staff persons who are engaged in insurance underwriting, claims adjusting, or who otherwise engage in the business of insurance on Citizens’ behalf. For these individuals, Vendor is required throughout the term of this Agreement to make reasonable efforts to ensure that the individual has never been convicted of any criminal felony involving dishonesty or a breach of trust or an offense under 18 U.S.C. §1033. Failure by Vendor to comply with this requirement may constitute a federal crime under 18 U.S.C. §1033. Citizens may require Vendor to certify compliance with this requirement in writing on an annual basis.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such Vendor Staff dated within thirty (30) days of submission of the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use to Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff to perform Services. The criminal background check must be updated every two (2) years thereafter. All background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment to Effective 4/27/15 – Revised 2/28/17 _ perform Services. Vendor will advise Citizens’ Contract Manager or designee if it knows of any Vendor Staff that has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict), within the last ten (10) years in any jurisdiction. Vendor shall not allow that individual to act as a Vendor Staff until Vendor determines whether that individual should be allowed to do so considering (a) the nature and gravity of the offense; (b) the amount of time that lapsed since the offense;

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty one (301) days of submission of year preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two (2) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty (30) calendar days of submission of preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two (2) years thereafterfrom the date it was last performed. All Criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (dc) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment to perform Servicestime frame. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (a) the nature and gravity of the offense; (b) the amount of time that lapsed since the offense;; (c) the rehabilitation efforts of the individual involved; and, (d) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as Vendor Staff under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement. Vendor agrees that additional statutory requirements apply to Vendor Staff persons who are engaged in insurance underwriting, claims adjusting, or who otherwise engage in the business of insurance on Citizens’ behalf. For these individuals, Vendor is required throughout the term of this Agreement to make reasonable efforts to ensure that the individual has never been convicted of any criminal felony involving dishonesty or a breach of trust or an offense under 18 U.S.C. §1033. Failure by Vendor to comply with this requirement may constitute a federal crime under 18 U.S.C. §1033. Citizens may require Vendor to certify compliance with this requirement in writing on an annual basis.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such Vendor Staff dated within thirty (30) calendar days of submission of the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, D – Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff to perform Services. The criminal background check must be updated every two (2) years thereafter. All background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudicationsConvictions; (b) state and federal misdemeanor convictions or pending adjudicationsConvictions; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment to perform Services. A “Conviction” includes if the individual has been convicted of, pled guilty or nolo contendere (no contest) to, or has been found guilty, regardless of whether adjudication was withheld. Vendor will advise Citizens’ Contract Manager or designee if it knows of any Vendor Staff that has a criminal conviction Conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict), within the last ten (10) years in any jurisdiction. If a Vendor Staff member has a felony or misdemeanor Conviction, then the Vendor shall not allow that individual to act as a Vendor Staff until Vendor Vendor, or provide the background report for such individual to Citizens, determines whether that individual should be allowed to do so considering (a) the nature and gravity of the offense; (b) the amount of time that lapsed since the offense;; (c) the rehabilitation efforts of the individual involved; and, (d) the relevancy of the offense to the individual’s role while performing the Services. A disqualifying offense is any crime (in any jurisdiction within and/or outside of the United States of America) where the nature of the criminal activity is such that a reasonable vendor would agree that the engagement would create a risk of injury, loss, or damage to people and/or property of Citizens. Any Vendor Staff whose criminal background check indicates, to Vendor, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed by Vendor to perform Services.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty three (30three) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two three (23) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty three (303) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two five (25) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (dc) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty five (305) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two five (25) years thereafterfrom the data it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract ManagerManagers, shall must include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; and (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (a) the nature and gravity of the offense; (b) the amount of time that lapsed since the offense;; (c) the rehabilitation efforts of the individual involved; and, (d) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such Vendor Staff dated within thirty (30) days of submission of the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use to Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff to perform Services. The criminal background check must be updated every two (2) years thereafter. All background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending Effective 4/27/15 – Revised 2/28/17 _ adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if it knows of any Vendor Staff that has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict), within the last ten (10) years in any jurisdiction. Vendor shall not allow that individual to act as a Vendor Staff until Vendor determines whether that individual should be allowed to do so considering (a) the nature and gravity of the offense; (b) the amount of time that lapsed since the offense;

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty [written number] (30[numeral]) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two [written number] (2[numeral]) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must DocuSign Envelope ID: 0D4FF18B-95FE-4B96-92B3-89B7AB799643 also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty three (303) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated every two (2) years thereafterrefreshed at least at least [annually] from the date the individual begins to perform services. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise provide written confirmation of the successful completion of all background checks to Citizens’ Contract Manager or designee if it knows of prior to allowing any Services to be provided by any Vendor Staff Staff. If it is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that shall conduct a criminal background check has been conducted for that investigator. For on all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such Vendor Staff dated within thirty (30) days of submission of the Vendor Staff prior to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff assigning them to perform Services. The All criminal background check must be updated every two (2) years thereafter. All background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, and (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any is determined that a Vendor Staff that member has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict), within the last ten (10) years from the date of the court’s determination for the crime, or its equivalent in any jurisdiction. , Vendor shall is required to not Effective 5/4/2016 – Revised 11/15/2016 _ allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the The nature and gravity of the offense; , (bii) the The amount of time that lapsed since the offense;, (iii) The rehabilitation efforts of the individual involved, and (iv) The relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any crime (in any jurisdiction within and/ or outside of the United States of America) where the nature of the criminal activity is such that a reasonable vendor would agree that the engagement would create a risk of injury, loss, or damage to people and/or property of Citizens. Any Vendor Staff whose criminal background check indicates, to Vendor, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to perform Services. Vendor will comply with all requirements of the federal Fair Credit Reporting Act, including the provision to Vendor Staff of all required pre-notification and post-report notices. Vendor is responsible for any adverse action notices that may apply to its employment decisions.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty [written number] (30[numeral]) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two [written number] (2[numeral]) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not DocuSign Envelope ID: C62774B3-BDD6-463E-ACAB-2C9F82B636DD be allowed to act as Vendor Staff under this Agreement.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty [written number] (30[numeral]) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two [written number] (2[numeral]) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty [written number] (30[numeral]) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two [written number] (2[numeral]) years thereafterfrom the date it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract Manager, shall include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement. Vendor agrees that additional statutory requirements apply to Vendor Staff persons who are engaged in insurance underwriting, claims adjusting, or who otherwise engage in the business of insurance on Citizens’ behalf. For these individuals, Vendor is required throughout the term of this Agreement to make reasonable efforts to ensure that the individual has never been convicted of any criminal felony involving dishonesty or a breach of trust or an offense under 18 U.S.C. §1033. Failure by Vendor to comply with this requirement may constitute a federal crime under 18 U.S.C. §1033. Citizens may require Vendor to certify compliance with this requirement in writing on an annual basis. Other Background Checks. Vendor shall also conduct reasonable background checks to verify that the proposed Vendor Staff has met the minimum education, qualifications, or experience requirements as required by Citizens’ Contract Manager or designee.

Criminal Background Investigations. For investigative Vendor Staff, Citizens will accept a copy of a current Class C Private Investigator license as proof that must conduct a criminal background check has been conducted for that investigator. For all other Vendor Staff, Vendor must provide Citizens with a copy of a criminal background check performed on such each Vendor Staff dated within thirty five (305) days of submission of years preceding the Vendor Staff to Citizens for qualification and credentialing review. Vendor shall use Exhibit D, Applicant Background Review Guide to as a guideline to determine eligibility of Vendor Staff date the individual begins to perform Services. The criminal background check must be updated refreshed at least every two five (25) years thereafterfrom the data it was last performed. All criminal background checks will be at Vendor’s expense and, unless otherwise approved in writing by Citizens’ the Contract ManagerManagers, shall must include but not be limited to: (a) state and federal felony convictions or pending adjudications; (b) state and federal misdemeanor convictions or pending adjudications; and (c) any crimes in violation of the Violent Crime Control and Law Enforcement Act of 1995 or pending adjudications; and, (d) a seven (7) year minimum timeframe, extending as close as practicable to the date of Assignment assignment to perform Services. Vendor will advise Citizens’ Contract Manager or designee if If it knows of any Vendor Staff is determined that an individual has a criminal conviction (misdemeanor or felony), regardless of adjudication (adjudication withheld, a plea of guilty or nolo contendere, or a guilty verdict) (a “Conviction”), within the last ten (10) years in any jurisdiction. Vendor shall will not allow that individual to act as a Vendor Staff under this Agreement until Vendor determines whether that individual should be allowed to do so considering (ai) the nature and gravity of the offense; (bii) the amount of time that lapsed since the offense;; (iii) the rehabilitation efforts of the individual involved; and, (iv) the relevancy of the offense to the individual’s role in connection with this Agreement. A disqualifying offense is any Conviction (in any jurisdiction within or outside of the United States of America) where the nature of the criminal activity is such that a reasonable person would agree that the engagement would create a risk of injury, loss, or damage to any person or property (including that of Citizens, its employees, policyholders, and others). Vendor must disclose all felony Convictions to Citizens prior to allowing an individual to act as a Vendor Staff member under this Agreement. Vendor must also inform Citizens of Vendor’s reasoning for why the individual should be allowed to perform Services. Any individual whose criminal background check indicates, to Vendor or Citizens, conduct that demonstrates a lack of honesty or integrity, or otherwise demonstrates an inability to safely and reliably perform Services, will not be allowed to act as Vendor Staff under this Agreement.