Content of Submitted Support Cases Sample Clauses

Content of Submitted Support Cases. The content of the Submitted Support Cases (including attachments), provided by Customer to BMC during BMC’s provision of Support Services may be used by BMC to provide support to Customer. It may also be used for training and related purposes to enhance BMC’s ability to provide support in the future. BMC neither requires nor needs its Customers to send personal data collected by Customer (“Customer Collected Data”) to BMC. Consequently, Customers remain responsible for either filtering, making anonymous and/or encrypting such Customer Collected Data or for having proper procedures in place to prevent Customer Collected Data from being sent to or accessed by BMC. Customers who need to send personal data, or sensitive or confidential information shall ask a BMC Customer Support representative to provide a secure transfer method and/or recommend file encryption. The content of Submitted Support Cases (including attachments) is processed by BMC and its third-party Support Providers, according to Customer Instructions and for the duration of the provision of BMC Support Services as defined in Customer Agreement and for as long as Customer has a valid support contract with BMC. Access to such content is strictly limited to BMC’s Support, IT, R&D, Sales and Marketing teams.
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Related to Content of Submitted Support Cases

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  • CHILD SUPPORT CERTIFICATION Under Section 231.006, Texas Family Code, the Engineer certifies that the individual or business entity named in this contract, bid, or application is not ineligible to receive the specified grant, loan, or payment and acknowledges that this contract may be terminated and payment may be withheld if this certification is inaccurate. If the above certification is shown to be false, the Engineer is liable to the state for attorney’s fees, the cost necessary to complete the contract, including the cost of advertising and awarding a second contract, and any other damages provided by law or the contract. A child support obligor or business entity ineligible to receive payments because of a payment delinquency of more than thirty (30) days remains ineligible until: all arrearages have been paid; the obligor is in compliance with a written repayment agreement or court order as to any existing delinquency; or the court of continuing jurisdiction over the child support order has granted the obligor an exemption from Subsection (a) of Section 231.006, Texas Family Code, as part of a court- supervised effort to improve earnings and child support payments.

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