Support Cases definition

Support Cases are distinct support calls initiated by the Client.
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Support Cases means all cases logged at the Supplier. Support Cases can be registration of Defects, request for documentation, general information, enhancement request, etc. Version means an update of the software included in the HP Test Platform containing substantially changed functionality. Generally characterized by the main version number being changed (e.g. from 5.1 to 6.0).
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Examples of Support Cases in a sentence

  • If Customer is submitting a high volume of Unqualified Support Cases, LogRhythm and Customer will work together to determine the areas of operation underlying the cases submitted and will jointly determine a corrective course of action as required.

  • All Support Cases, irrespective of severity level will follow the same resolution pathway.

  • PA will use the severity level to prioritize all outstanding Support Cases.

  • All Support Cases will be managed to conclusion and Support Cases will be closed following notification from the Client, or after two attempts to contact the Client have been made by PA.

  • If Customer is submitting a high volume of Unqualified Support Cases, LogRhythm and Customer shall work together to determine the areas of operation underlying the cases submitted and shall jointly determine a corrective course of action as required.

  • Support Cases must be reported to Agilos via their login to Agilos Web Support application.

  • The Licensor is entitled, at its sole discretion, to divide a Support Case in multiple Support Cases.

  • Support Cases must be consumed one year after the date of their acquisition.

  • PA will use the severity level to prioritise all outstanding Support Cases.

  • If Customer Contacts submit Support Cases related to enhancement or feature requests, Cloudwick shall treat those tickets as closed once the request has been forwarded internally.