Support Cases definition

Support Cases are distinct support calls initiated by the Client.
Support Cases means all cases logged at the Supplier. Support Cases can be registration of Defects, request for documentation, general information, enhancement request, etc. Version Version means an update of the software included in the HP Test Platform containing substantially changed functionality. Generally characterized by the main version number being changed (e.g. from 5.1 to 6.0).

Examples of Support Cases in a sentence

  • Details about Support Cases and Support Levels are stipulated below in Article 7 below.

  • The SAP Partner Support Line is available to the PARTNER in response to Support Cases on workdays from 9 A.M. to 6 P.M. local time.

  • The access to the SAP Service Marketplace will allow the PARTNER to submit Support Cases to SAP and to communicate with SAP regarding Support Cases.

  • The PARTNER and SAP are responsible to monitor the SAP Service Marketplace for Support Cases to meet their agreed reaction times.

  • The PARTNER shall monitor this Queue regularly and assure, for the Support Cases attributed to that Queue, the availability of technical support agreed on between both parties under this Agreement.

  • SAP targets initial reaction (without providing the solution for a Support Case) of 1 hour for Support Cases with priority "very high" as defined in Article 7 Section 2.1 and 24 hours for all other priorities defined in Article 7 Sections 2.2 to 2.4.

  • The PARTNER shall forward all Support Cases to SAP via a corresponding Queue, and the PARTNER will respond to SAP and to the End User by using the SAP Service Marketplace.

  • The PARTNER will receive the Support Cases from the End User Helpdesk.

  • The Maintenance Services for End Users shall comply with the following levels of support.1.1 Support Level 1Support Level 1 receives all Support Cases from End Users and fulfills the following tasks:- Complete name and contact details of the person reporting the Support Case.- Check if Support Case report from End User is complete and if necessary, obtain missing data and information from End User.

  • If Customer is submitting a high volume of Unqualified Support Cases, LogRhythm and Customer will work together to determine the areas of operation underlying the cases submitted and will jointly determine a corrective course of action as required.

Related to Support Cases

  • Support Classes As specified in the Preliminary Statement.

  • Procurement Process means the process commenced by the issuing of this Invitation and concluding upon the award of a contract (or other outcome as determined by Tetra Tech International Development) or upon the earlier termination of the process

  • Supported Wage System means the Commonwealth Government system to promote employment for people who cannot work at full Award wages because of a disability as documented in “[Supported Wages System: Guidelines and Assessment Process]”.

  • Crew Support Costs means all expenses of a general nature which are not particularly referable to any individual vessel for the time being managed by the Managers and which are incurred by the Managers for the purpose of providing an efficient and economic management service and, without prejudice to the generality of the foregoing, shall include the cost of crew standby pay, training schemes for officers and ratings, cadet training schemes, sick pay, study pay, recruitment and interviews.

  • Pendency of the procurement process means the time period commencing with the public notice of the request for proposals and ending with the award of the contract or the cancellation of the request for proposals.

  • Launch Vehicle means an object, or any part thereof, intended for launch, launched from Earth, or returning to Earth which carries Payloads or persons, or both.

  • Airport Ground Support Equipment means vehicles and equipment used at an airport to service aircraft between flights.

  • Support Hours means 24 hours per day with the exception of Christmas Day, Boxing Day and New Year’s Day;

  • MAA Approval means approval of an MAA by the applicable Regulatory Authority for marketing and sale of a Product in the Collaborator Territory, but excluding any Pricing and Reimbursement Approval.

  • Support Facility means any liquidity or credit support agreement with a CP Conduit which relates to this Agreement (including any agreement to purchase an assignment of or participation in Class B Notes).

  • pre-commercial procurement means the procurement of research and development services involving risk-benefit sharing under market conditions, and competitive development in phases, where there is a clear separation of the research and development services procured from the deployment of commercial volumes of end-products;

  • Commercial applicator means any person, unless exempted in I(4) hereunder, whether or not the person is a private applicator with respect to some uses, who:

  • Support Call Process means the support call process applicable to all of our customers who have licensed the Tyler Software. A copy of our current Support Call Process is attached as Schedule 1 to Exhibit C.

  • Support Cost Rate means the flat rate at which the Partner will be reimbursed by UN Women for its Support Costs, as set forth in the Partner Project Document and not exceeding a rate of 8% or the rate set forth in the Donor Specific Conditions, if that is lower. The flat rate is calculated on the eligible Direct Costs.

  • Cost outlier means cases which have an extraordinarily high cost as established in 79.1(5)“f,” so as to be eligible for additional payments above and beyond the initial DRG payment.

  • Procurement item means an item of personal property, a technology, a service, or a construction project.

  • Mobile crisis outreach team means a crisis intervention service for minors or families of minors experiencing behavioral health or psychiatric emergencies.

  • Professional Fee Order means the order entered by the Bankruptcy Court on July 16, 2001, authorizing the interim payment of Professional Claims, as may be amended from time to time prior to the entry on the docket of the Confirmation Order.

  • Launch means the intentional ignition of the first-stage motor(s) of the Launch Vehicle intended to place or try to place a Launch Vehicle (which may or may not include any Transfer Vehicle, Payload or crew) from Earth:

  • Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

  • Generating Facility means the Generating Unit(s) comprising Seller’s power plant, as more particularly described in Section 1.02 and Exhibit B, including all other materials, equipment, systems, structures, features and improvements necessary to produce electric energy and thermal energy, excluding the Site, land rights and interests in land.

  • Transaction Category means the particular type of repurchase transaction effected hereunder, as determined with reference to the term of the transaction and the categories of Securities that constitute Eligible Securities therefor, which term shall include FICASH I Transactions, FICASH II Transactions, FICASH III Transactions, FITERM I Transactions, FITERM II Transactions, FITERM III Transactions, and such other transaction categories as may from time to time be designated by the Funds by notice to Seller, Custodian and Repo Custodian.

  • Port Cargo Handling Equipment means rubber-tired gantry cranes, straddle carriers, shuttle carriers, and terminal tractors, including yard hostlers and yard tractors that operate within ports.

  • efficient exhaust draught means localised ventilation effected by mechanical means for the removal of gas, vapour, dust or fumes so as to prevent them (as far as practicable under the atmospheric conditions usually prevailing) from escaping into the air of any place in which work is carried on. No draught shall be deemed efficient which fails to remove smoke generated at the point where such gas, vapour, fume, or dust originate;

  • Final Approval Hearing means the hearing to be conducted by the Court to determine the fairness, adequacy, and reasonableness of the Settlement pursuant to Federal Rule of Civil Procedure 23 and whether to issue the Final Approval Order and Judgment.

  • Support Plan means a service offering that sets out the level of service entitlements purchased by Customer as described in detail in the Agreement.