Consumer Customers Only. Our Liability
Consumer Customers Only. You may cancel the Service:
Consumer Customers Only. If there is a problem with Equipment or SIM cards
Consumer Customers Only. The prices applicable to consumer customers will be clearly marked as such and shall include VAT.
Consumer Customers Only. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the Service Start Date, we will adjust the rate of VAT that you pay.
Consumer Customers Only. Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. If we have to suspend the Services for longer than 24 hours in any 28-day period we will adjust the price so that you do not pay for the Services while they are suspended. You may contact us to end the contract for a Service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 24 hours in any 28-day period and we will refund any sums you have paid in advance for the Service in respect of the period after you end the contract.
Consumer Customers Only. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
Consumer Customers Only. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then either within 14 days from the day on which we receive Equipment back from you or within 14 days of your telling us you have changed your mind.
Consumer Customers Only. Our responsibility for loss or damage suffered by you
Consumer Customers Only. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Communication & Internet Services Adjudication Scheme (“CISAS”) managed by Centre for Effective Dispute Resolution via their website at xxxxx://xxx.xxxx.xxx/consumer/cisas/.
