Conditions Precedent to EVERTEC’s Obligations. EVERTEC’s obligations to achieve the following Critical Service Levels are subject to Customer’s performance of the following obligations. Customer’s failure to perform these obligations as required shall excuse any failure of EVERTEC to achieve these Critical Service Levels. • Customer shall deliver to the designated processing center over the counter items, as detailed for Item Processing in section 4.11.4 (this applies specifically to the Refresh process).
Conditions Precedent to EVERTEC’s Obligations a) Each Service for which EVERTEC is obligated to comply with a particular Service Level may be conditioned upon COMPANY’s compliance with the established Conditions Precedent.
Conditions Precedent to EVERTEC’s Obligations. EVERTEC’s obligations to achieve these Critical Service Levels are subject to Customer’s performance of the following obligations. Customer’s failure to perform these obligations as required shall excuse any failure of EVERTEC to achieve these Critical Service Levels. • Receive the correct data and on time from Banco Popular (in reference to Verizon and PRT). • Reports upon request must be requested before 12:00 AM the day prior to date requested and will be completed on a best effort basis. • Customer shall deliver to the designated processing center over the counter items, as detailed for Item Processing in section 4.11.4 (this applies specifically to BPPR General Reports).
Conditions Precedent to EVERTEC’s Obligations. EVERTEC’s obligations to achieve these Critical Service Levels are subject to Customer’s performance of the following obligations. Customer’s failure to perform these obligations as required shall excuse any failure of EVERTEC to achieve these Critical Service Levels. • For Wholesale and Retail Lockbox services, Banco Popular’s clients who decide to bring the correspondence directly to EVERTEC facilities must do so before 10:00 AM in order to process those payments that same day. If it is not received before established time, the payments are processed on a best effort basis. • Banco Popular’s branches must place payments in the correct Bins. • Banco Popular’s commercial clients who send files must do so before the established times. • For Payment Station and Lockbox, Banco Popular must have their clients follow these requirements:
Conditions Precedent to EVERTEC’s Obligations. EVERTEC’s obligations to achieve these Critical Service Levels are subject to Customer’s performance of the following obligations. Customer’s failure to perform these obligations as required shall excuse any failure of EVERTEC to achieve these Critical Service Levels. • Marketing inserts must be received on time.
Conditions Precedent to EVERTEC’s Obligations. EVERTEC’s obligations to achieve these Critical Service Levels are subject to Customer’s performance of the following obligations. Customer’s failure to perform these obligations as required shall excuse any failure of EVERTEC to achieve these Critical Service Levels. • The Customer must send the cash requisitions before 10:00 AM for next day processing. • BPPR must send the coin requested before 4:00 PM for next day processing. • The customer must send deposits before 5:00 PM for same day credit. • Branches must send the incoming consolidation before 11:00 PM for next day deposit.
Conditions Precedent to EVERTEC’s Obligations. If for any reason, the Customer will not have an application or system ready for backup, they must notify EVERTEC prior to the situation. • Application will be restored according to customer specifications stated in the plan.
Conditions Precedent to EVERTEC’s Obligations. EVERTEC’s obligations to achieve these Critical Service Levels are subject to Customer’s performance of the following obligations. Customer’s failure to perform these obligations as required shall excuse any failure of EVERTEC to achieve these Critical Service Levels. • ACH Customer obligation: Transmit the file in the format specified and agreed upon by the Customer and EVERTEC in the Service contract addendum. This agreement specifies that the request has to be made by 4:00 PM, two Federal Banking days before the effective date requested by the customer. • ACH Correspondent Services: EVERTEC has to receive return files from credit unions at the times agreed upon in the Service contract addendum. *** Certain information in this agreement has been omitted and filed separately with the Securities and Exchange Commission. [***] indicates that text has been omitted and is the subject of a confidential treatment request.
Conditions Precedent to EVERTEC’s Obligations. EVERTEC’s obligations to achieve these Critical Service Levels are subject to Customer’s performance of the following obligations. Customer’s failure to perform these obligations as required shall excuse any failure of EVERTEC to achieve these Critical Service Levels. • For outgoing returned items, all exception processing decisions have to be received before 9:30 AM (or 8:30 AM for local holidays) from Banco Popular’s Branches or other departments in order to be presented to the Puerto Rico Clearing House (PRCH) at 6:00 PM (or 2:30 PM for local holidays). • On Returned for Other Reasons services, the Customer must respond with a decision on any referral that EVERTEC makes in [***] or less in order for EVERTEC to continue with the service. • For Check Verification services, EVERTEC is not responsible for verifying checks less than $[***]. • For Stop Payment services, the Customer must include the check amount, check number and the beneficiary information in order for EVERTEC to process the stop payment.
Conditions Precedent to EVERTEC’s Obligations. EVERTEC’s obligations to achieve the following Critical Service Levels are subject to Customer’s performance of the following obligations. Customer’s failure to perform these obligations as required shall excuse any failure of EVERTEC to achieve these Critical Service Levels. • Customer shall deliver to the designated processing center over the counter items, as detailed for Item Processing in section 4.11.4 (this applies specifically to the Refresh process). *** Confidential Information has been omitted and filed separately with the Securities and Exchange Commission. [***] indicates that confidential treatment has been requested with respect to this omitted information.
