Common use of COMPLAINTS HANDLING Clause in Contracts

COMPLAINTS HANDLING. The RTO acknowledges and agrees that it will respond to and co-operate in good faith with any complaints handling mechanism or process established by the Department from time to time, for the purpose of resolving student complaints or other issues in relation to the RTO’s delivery of Training Services. CONFIDENTIALITY AND PRIVACY The RTO must not, without the prior written approval of the Department, disclose (or permit the disclosure of) information regarding this VET Funding Contract (including details of the Funds being provided by the Department in respect of any Eligible Individual) or any Confidential Information of the Department, the Department or the State, except: to the extent required under this VET Funding Contract; to the extent required by Law; to the extent that the information is already in the public domain (other than due to a breach of this VET Funding Contract); to its solicitors, barristers and/or other professional advisors in order to obtain advice in relation to its rights under this VET Funding Contract, the Training Services or the Funds and provided such advisors are under a duty of confidentiality; to the extent necessary for the registration or recording of documents where required; and/or to the extent required in connection with legal proceedings; and then only to the extent strictly necessary for that purpose. The RTO acknowledges and agrees that: the Department at its discretion may disclose any and all information relating to the RTO and this VET Funding Contract including course and qualification details, government subsidised fee information, details of the Funds paid, details of any non-compliance by the RTO with this VET Funding Contract, any action taken by the Department under this VET Funding Contract, and findings and outcomes of any audits or reviews undertaken pursuant to this VET Funding Contract; the Department may make a disclosure referred to in (a), and regarding any suspected non-compliance by the RTO, to the MMU; disclosure by the Department of information regarding this VET Funding Contract (including details of the Funds paid) or any Confidential Information of the RTO may be required in certain circumstances; and it consents to such disclosure and, if required, will use all reasonable endeavours to assist the Department in meeting any of its disclosure obligations including, without limitation: in connection with permitted re-tendering or any benchmarking or market testing; under the Freedom of Information Xxx 0000; under the Xxxxxxxxx Xxx 0000; or to satisfy the disclosure requirements of the Victorian Auditor-General under the Audit Xxx 0000 or of Parliamentary accountability or in the case of a Minister to fulfil their duties of office. For the avoidance of doubt, a disclosure under Clause 13.2 may be to an entity including, but not limited to, the following entities: the equivalent of the Department in another State or Territory; any relevant government department; the Department; or a regulator. The RTO acknowledges that it will be bound by the Information Privacy Principles and any applicable Code of Practice with respect to any act done or practice engaged in by the RTO under or in connection with this VET Funding Contract in the same way and to the same extent as the Department would have been bound had it been directly done or engaged in by the Department. The RTO must include a standard privacy notice in all enrolment forms, in accordance with the Victorian VET Student Statistical Collection Guidelines, which advises students how their data may be supplied to and used by the Department and Commonwealth VET Fee-Help agencies.