Approval by DIR Clause Samples
Approval by DIR. Notwithstanding Section 9.7(a), Service Provider shall confer with DIR prior to installing any new Upgrade, Major Release or Minor Release, shall provide DIR with the results of its testing and evaluation of such Software and a detailed implementation plan and shall not install such Software if directed not to do so by DIR. Where specified by DIR, Service Provider shall not install new Upgrades, Major Releases or Minor Releases or make other Software changes until DIR has completed and provided formal signoff on successful user acceptance testing. Service Provider shall not install new Upgrades, Major Releases or Minor Releases or make other Software changes if doing so would require DIR or the DIR Customers to install new releases of, replace or make any other changes to any Software for which DIR is financially responsible under this Agreement unless DIR consents to such change in advance.
Approval by DIR. Successful Respondent shall submit such processes, procedures and controls to DIR for its review, comment and approval at least forty-five (45) days prior to the Commencement Date and shall use commercially reasonable efforts to finalize such processes, procedures and controls and obtain DIR's final approval on or before the Commencement Date. Upon DIR's approval, such processes and procedures shall be included in the Service Management Manual. Prior to the approval of such processes and procedures by DIR, Successful Respondent shall adhere strictly to DIR's and the DIR Customers' then- current policies, procedures and controls. No failure or inability of the quality assurance procedures to disclose any errors or problems with the Services shall excuse Successful Respondent’s failure to comply with the Service Levels and other terms of this Agreement.