Where required by the IT Operations Co Sample Clauses

Where required by the IT Operations Co ordinator or Corporate Information Manager, be onsite (or work remotely if mutually agreement by the IT Operations Co-ordinator and It After Hours Duty Officer) for no . more than two hours to undertake system maintenance activities that would impact on the Council’s operations if done during business hours (for example, system reboot, minor patch install). Where required, the IT After Hours Duty Officer will commence remedial actions to ensure the availability to the sites covered by this Agreement of those shared IT Application services that have a critical impact on the Council’s ability to deliver effective customer service at the sties listed.
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