Timeliness Schedule. Touchpoints for CCL2 Annual CNA Timeliness Deadlines Anchor date Telephonic contact 60-90 Calendar Days In-person, in-home visit 150-180 Calendar Days Telephonic contact 240-270 Calendar Days After touchpoint attempts have been made and documented, Members may be categorized as “difficult to engage” (DTE) if reached at least once for their annual CNA, telephonic contact, or in-person, in-home visit when two, subsequent attempts to contact are documented by the CONTRACTOR.
Appears in 6 contracts
Samples: Care Services Agreement Professional Services Contract, Care Services Agreement Professional Services Contract, Care Services Agreement Professional Services Contract
Timeliness Schedule. Touchpoints for CCL2 Timeliness Deadlines Annual CNA Timeliness Deadlines Anchor date Telephonic contact 60-90 Calendar Days In-person, in-home visit 150-180 Calendar Days Telephonic contact 240-270 Calendar Days After touchpoint attempts have been made and documented, Members may be categorized as “difficult to engage” (DTE) if reached at least once for their annual CNA, telephonic contact, or in-person, in-home visit when two, subsequent attempts to contact are documented by the CONTRACTOR.
Appears in 5 contracts
Samples: Care Services Agreement Professional Services Contract, Care Services Agreement Professional Services Contract, Care Services Agreement Professional Services Contract
