Support and Service Level Agreement. (A) Trust Company will: (i) provide reasonable technical support to Client, by email or telephone, during Trust Company’s normal business hours (8:30 a.m. to 5 p.m. CST); (ii) respond to support requests in a timely manner, and (iii) resolve such issues by providing updates and/or workarounds to Client, consistent with the severity level of the issues identified in such requests and their impact on Client’s business operations.
Appears in 4 contracts
Samples: Bitgo Custodial Services Agreement (Akerna Corp.), Bitgo Custodial Services Agreement (XP Inc.), Bitgo Custodial Services Agreement (INX LTD)
