SERVICE LEVEL AGREEMENT Bandwidth. Availability Guarantee Pilot guarantees that subscribed bandwidth will be 100% available between any two points on Pilot’s network at all times. Pilot does not guarantee that subscribed bandwidth will be 100% available between any two points on the Internet. Third party networks may experience technical issues or limitations that can impact the performance of Customer’s service. While Pilot ensures that all points of ingress and egress do not reach their provisioned capacity, Pilot cannot ensure or verify the integrity of third party networks. If purchased bandwidth is not available as a result of congestion on Pilot’s network, Pilot will commence its congestion mitigation procedure within 15 minutes of acknowledgement of a reported issue. Applicable account credits will automatically be issued in accordance with the credit schedule below.
Appears in 5 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
