RESPONSE TIMES AND LEVEL OF EFFORT Sample Clauses

RESPONSE TIMES AND LEVEL OF EFFORT. Customer may submit an incident with ServiceNow via the Support Portal or phone. Response times are not affected by the manner of contact. All support requests are tracked in the Support Portal and can be viewed by Customer’s authorized contacts. ServiceNow will use reasonable efforts to meet the target response times and target level of effort stated in the table below. Priority Target Response Times Target Level of Effort P1 30 minutes Continuously, 24 hours per day, 7 days per week P2 2 hours Continuously, but not necessarily 24 hours per day, 7 days per week P3 1 business day As appropriate during normal business hours P4 N/A Varies
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RESPONSE TIMES AND LEVEL OF EFFORT. Customer may submit an incident with Kensu via the Support Portal. Response times are not affected by the manner of contact. All support requests are tracked in the Support Portal and can be viewed by Customer’s authorized contacts. Kensu will use reasonable efforts to meet the target response times and target level of effort stated in the table below. Priority Target Response Times Target Level Effort P1 30 minutes Continuously, 24 hours per day, 7 days per week P2 2 hours Continuously, but not necessarily 24 hours per day, 7 days per week P3 1 business day As appropriate during normal business hours P4 N/A Varies
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RESPONSE TIMES AND LEVEL OF EFFORT. Customer may submit an incident with ServiceNow via the Support Portal or phone. Response times are not affected by the manner of contact. All support requests are tracked in the Support Portal and can be viewed by Customer’s authorized contacts. ServiceNow will use reasonable efforts to meet the target response times and target level of effort stated in the table below. Priority Target Response Times Target Level of Effort P1 30 minutes Continuously, 24 hours per day, 7 days per week P2 2 hours Continuously, but not necessarily 24 hours per day, 7 days per week P3 1 business day As appropriate during normal business hours Priority Target Response Times Target Level of Effort P4 N/A Varies 6. CUSTOMER RESPONSIBILITIES Customer’s obligations with respect to Customer Support are as follows:
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Related to RESPONSE TIMES AND LEVEL OF EFFORT

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