Quality Improvement Incidents. 2.1 Definition: A Quality Improvement Incident is an event/s or circumstance/s where the quality of a service provided has fallen below an acceptable standard and remedial action is/was required. Minor or one-off incidents do not need to be reported. (Please note, one-off incidents of a serious nature should be reported as an SUI if they meet the criteria set out above). If a minor incident reoccurs repeatedly, this should be reported as remedial action will be required.
Appears in 5 contracts
Samples: Performance Reporting and Contract, documents.nottinghamcity.gov.uk, www.nottinghamcity.gov.uk
