Common use of Personal Qualities Clause in Contracts

Personal Qualities. Commitment and personal accountability. • Excellent interpersonal skills, including ability to work effectively with people at all levels of the organisation. • Ability to effectively communicate verbally and in writing with a variety of people. • A natural, open manner and level of self-confidence, which helps generate trust and good working relationships. • Acts with discretion, sensitivity and integrity at all times. • Maintains an exceptionally high level of confidentiality. • Is adaptable and flexible – open to change (positive or negative). • Ability to work both independently and within a team with minimal supervision. • Able to set work priorities and meet deadlines. • Skill and ability to ascertain the actions required for issues that arise based on experience and knowledge of relationships between stakeholders and internal staff members. • Ability to carry out administrative tasks and follow written instructions to a high standard. • Evaluates situations and identifies existing problems or opportunities. • Actively seeks solutions to problems before being asked or directed. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Management Support Provide high quality secretarial, reception and administrative support to the General Manager and Director of Nursing • Provide timely and accurate confidential secretarial support for the General Manager and Director of Nursing, including word processing, spread-sheeting, mail, photocopying and any other document processing duties as may be necessary to support the efficient functioning of the Managers’ office. • Manage correspondence and inquiries, including responding to and composing letters and memoranda, directing correspondence to appropriate personnel for action and actioning information requests as appropriate. • Action all complaints/queries as per the Complaints Policy and SDHB processes to ensure that all complaints/queries are responded to within the required timeframes. • Manage the Manager/Director of Nursing diaries and daily commitments, proactively ensuring most effective and efficient use of time and resource. • Develop presentation materials using appropriate design packages as required. • Collate papers for meetings, prepare and circulate for meetings, prepare and circulate agendas, notify attendees, book venues and take, circulate and follow up minutes and action points as required. Organise speakers and presentation materials. • Liaise with the Communications Office so that the appropriate and timely communications are disseminated throughout the services. Actively convey information to the Communications office of interest for staff or public for release. • Provide a reception service, take messages, answer queries and redirect queries as appropriate, screen telephone calls and visitors, open and distribute mail, and attend to visitors as required. • Ensure all task requests assigned to the General Manager’s direct reports are completed on time. • Prompt response to requests for document processing duties. • Enquiries are handled efficiently, promptly and appropriately. • Diaries accurate and up to date, travel arrangements made, meetings organised and attendees informed. • Accurate records of meetings circulated and actioned / filed appropriately. • Full confidentiality of documentation and information relating to all business, patient and staff interactions maintained. • Incoming phone calls and visitors are given exceptional customer service. • Prioritise work to ensure efficient service delivery. • Recognise that everyone is entitled to consideration and respectful care without prejudice. • All complaints/queries are responded to within a timely manner Administrative Support Ensuring an efficient and effective administrative support function, including establishment and maintenance of effective information and data processing, filing, retrieval, and management systems. • Set up and maintain effective electronic and paper filing systems and procedures relevant to the General Manager’s office and develop new systems as required, enabling quick access to information. • Compile statistics and information as required. • All files and records are accurate and up-to-date. • Databases contain accurate and up-to-date information. • Regular reporting deadlines achieved. • Undertake one-off projects and compile and process data for your line managers as required. • Co-ordinate and participate in the production of monthly and ad hoc reports and answer related queries as requested. • Order stationery, stores and equipment as necessary. • Make travel and accommodation bookings using the Southern DHB preferred provider as per the DHB’s Travel Policy and guidelines. • Update electronic timesheets (One-Staff) in preparation for Management Authorisation. • Maintain confidentiality of documentation and information. • Contribute ideas for improvement to systems and process simplification to effectively deliver administrative support services. • Document and maintain all procedures within deskfile. • All systems and procedures operated in such a manner as to meet appropriate standards. • All key deadlines achieved. • Active participation and contribution to successful operation of service/team. • Personal learning and development opportunities identified and acted on. • Current desk files maintained. Team Support • Actively participate in the development of the Service’s administration team and its work processes, systems and operations. • Provide positive support to Service Administrators and other colleagues to ensure delivery of team goals. • Seek to increase contribution of the Service’s administration team and support an environment of continuous improvement. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You share responsibility for delivery of high quality administrative support, contributing to team resilience by sharing knowledge and experience with Service Administrators. • You produce work that complies with SDHB processes and reflects best practice. Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Support the Operations Directorate as part of any Emergency Operation Centre being established • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with SDHB processes and reflects best practice. • Research undertaken is robust and well considered.

Personal Qualities. Commitment and personal accountability. • Excellent interpersonal skills, including ability to work effectively with people withpeople at all levels of the organisation. • Ability to effectively communicate verbally and in writing with a variety of people. • A natural, open manner and level of self-confidence, which helps generate trust and good working relationships. • Acts with discretion, sensitivity and integrity at all times. • Maintains an exceptionally high level of confidentiality. • Is adaptable and flexible – open to change (positive or negative). • Ability to work both independently and within a team with minimal supervision. • Able to set work priorities and meet deadlines. • Skill and ability to ascertain the actions required for issues that arise based on experience and knowledge of relationships between stakeholders and internal staff members. • Ability to carry out administrative tasks and follow written instructions to a high standard. • Evaluates situations and identifies existing problems or opportunities. • Actively seeks solutions to problems before being asked or directed. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Management Support Provide high quality secretarial, reception and administrative support to the General Manager and Director of Nursing Directorate Leadership Team. • Provide timely and accurate confidential secretarial support for the General Manager and Director of NursingManager, including word processing, spread-sheeting, faxing, mail, photocopying and any other document processing duties as may be necessary to support the efficient functioning of the Managers’ General Manager’s office. • Manage correspondence and inquiries, including responding to and composing letters and memoranda, directing correspondence to appropriate personnel for action and actioning information requests as appropriate. • Action all complaints/queries as per the Complaints Policy and SDHB processes to ensure that all complaints/queries are responded to within the required timeframes. • Manage the Manager/Director of Nursing Leaders diaries and daily commitments, proactively ensuring most effective and efficient use of time and resource. • Develop presentation materials using appropriate design packages as required. • Collate papers for meetings, prepare and circulate for meetings, prepare and circulate agendas, notify attendees, book venues and take, circulate and follow up minutes and action points as required. Organise speakers and presentation materials. • Liaise with the Communications Office so that the appropriate and timely communications are disseminated throughout the services. Actively convey information to the Communications office of interest for staff or public for release. • Provide a reception service, take messages, answer queries and redirect queries as appropriate, screen telephone calls and visitors, open and distribute mail, and attend to visitors as required. • Ensure all task requests assigned to the General Manager’s direct reports are completed on time. • Prompt response to requests for document processing duties. • Enquiries are handled efficiently, promptly and appropriately. • Diaries accurate and up to date, travel arrangements made, meetings organised and attendees informed. • Accurate records of meetings circulated and actioned / filed appropriately. • Full confidentiality of documentation and information relating to all business, patient and staff interactions maintained. • Incoming phone calls and visitors are given exceptional customer service. • Prioritise work to ensure efficient service delivery. • Recognise that everyone is entitled to consideration and respectful care without prejudice. • All complaints/queries are responded to within a timely manner Administrative Support Ensuring an efficient and effective administrative support function, including establishment and maintenance of effective information and data processing, filing, retrieval, and management systems. • Set up and maintain effective electronic and paper filing systems and procedures relevant to the General Manager’s office and develop new systems as required, enabling quick access to information. • Compile statistics and information as required. • All files and records are accurate and up-to-date. • Databases contain accurate and up-to-date information. • Regular reporting deadlines achieved. • Compile statistics and information as required. • Undertake one-off projects and compile and process data for your line managers the General Manager as required. • Co-ordinate and participate in the production of monthly and ad hoc reports and answer related queries as requested. • Order stationery, stores and equipment as necessary. • Make travel and accommodation bookings using the Southern DHB preferred provider as per the DHB’s Travel Policy and guidelines. • Update electronic timesheets (One-Staff) in preparation for Management Authorisation. • Maintain confidentiality of documentation and information. • Contribute ideas for improvement to systems and process simplification to effectively deliver administrative support services. • Document and maintain all procedures within deskfile. • All systems and procedures operated in such a manner as to meet appropriate standards. • All key deadlines achieved. • Active participation and contribution to successful operation of service/team. • Personal learning and development opportunities identified and acted on. • Current desk files maintained. Team Support • Actively participate in the development of the Service’s administration team and its work processes, systems and operations. • Provide positive support to Service Administrators and other colleagues to ensure delivery of team goals. • Seek to increase contribution of the Service’s administration team and support an environment of continuous improvement. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You share responsibility for delivery of high quality administrative support, contributing to team resilience by sharing knowledge and experience with Service Administrators. • You produce work that complies with SDHB processes and reflects best practice. Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Support the Operations Directorate as part of any Emergency Operation Centre being established • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with SDHB processes and reflects best practice. • Research undertaken is robust and well considered.

Personal Qualities. Commitment and personal accountability. • Excellent interpersonal skills, including ability to work effectively with people at all levels of the organisation. • Ability to effectively communicate verbally and in writing with a variety of people. • A natural, open manner and level of self-confidence, which helps generate trust and good working relationships. • Acts with discretion, sensitivity and integrity at all times. • Maintains an exceptionally high level of confidentiality. • Is adaptable and flexible – open to change (positive or negative). • Ability to work both independently and within a team with minimal supervision. • Able to set work priorities and meet deadlines. • Skill and ability to ascertain the actions required for issues that arise based on experience and knowledge of relationships between stakeholders and internal staff members. • Ability to carry out administrative tasks and follow written instructions to a high standard. • Evaluates situations and identifies existing problems or opportunities. • Actively Proactively seeks solutions to problems before being asked or directedproblems. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Management Service Manager Support Provide high quality secretarial, reception and administrative support to the General Service Manager and Director of Nursing Service Leadership Team. • Provide timely and accurate confidential secretarial support for the General Manager and Director of NursingService Manager, including word processing, spread-sheeting, faxing, mail, photocopying and any other document processing duties as may be necessary to support the efficient functioning of the Managers’ Service Manager’s office. • Manage correspondence and inquiries, including responding Respond to and composing letters compose letters, emails and memoranda, directing correspondence to appropriate personnel for action and actioning information requests as appropriate. • Action all complaints/queries as per the Complaints Policy and SDHB processes to ensure that all complaints/queries are responded to within the required timeframesmemoranda when required. • Manage the Service Manager/Director of Nursing diaries ’s diary and daily commitments, proactively ensuring most effective and efficient use of time and resource. • Develop presentation materials using appropriate design packages as required. • Collate papers for meetings, prepare and circulate for meetings, prepare and circulate agendas, notify attendees, book venues and take, circulate and follow up minutes and action points as required. Organise speakers and presentation materials. • Liaise with Action all complaints/queries as per the Communications Office so Complaints Policy and SDHB processes to ensure that all complaints/queries are responded to within the appropriate and timely communications are disseminated throughout the services. Actively convey information to the Communications office of interest for staff or public for releaserequired timeframes. • Provide a reception service, take messages, answer queries and redirect queries as appropriate, screen telephone calls and visitors, open and distribute mail, and attend to visitors as required. • Ensure all task requests assigned to the General Service Manager’s direct reports are completed on time. • Assist with the processing of complaints and incidents, and development of reports and business plans. • Assist with the process of staff recruitment by setting up interviews, venue, co-ordinating interview panel and collating necessary documentation. • Staff performance appraisals organised as required. • Assist with clinical rostering when applicable. • Assist with the orientation process of new permanent Senior Medical Officers and Locums as required. • Prompt response to requests for document processing duties. • Enquiries are handled efficiently, promptly and appropriately. • Diaries accurate and up to date, travel arrangements made, meetings are organised and attendees informed. • Accurate records of meetings circulated and actioned / actioned/ filed appropriately. • Full confidentiality of documentation and information relating to all business, patient and staff interactions maintained. • Incoming phone calls and visitors are given exceptional customer service. • Prioritise work to ensure efficient service delivery. • Recognise that everyone is entitled to consideration and respectful care without prejudice. • Interview process is timely and seamless for both the prospective new employee to the service and interview panel. • All complaints/queries are responded to within a timely manner Administrative Support Ensuring an efficient and effective administrative support function, including establishment and maintenance of effective information and data processing, filing, retrieval, and management systems. • Set up and maintain effective electronic and paper filing systems and procedures relevant to the General Service Manager’s office and develop new systems as required, enabling quick access to information. • Compile statistics and information as required. • Undertake one-off projects and compile and process data for the Service Manager as required. • All files and records are accurate and up-to-date. • Databases contain accurate and up-to-date information. • Regular reporting deadlines achieved. • Undertake one-off projects All systems and compile and process data for your line managers procedures operated in such a manner as requiredto meet appropriate standards. • All key deadlines achieved. • Co-ordinate and participate in the production of monthly and ad hoc reports and answer related queries as requested. • Order stationery, stores and equipment as necessary. • Make Book travel and accommodation bookings using the Southern DHB preferred provider as per the Southern DHB’s Travel Policy and guidelines. • Update electronic timesheets (One-Staff) in preparation for Management Authorisation. • Maintain confidentiality of documentation and information. • Contribute ideas for improvement to systems and process simplification to effectively deliver administrative support services. • Document and maintain all procedures within deskfile. • All systems and procedures operated in such a manner as to meet appropriate standards. • All key deadlines achieved. • Active participation and contribution to successful operation of service/Service Manager’s team. • Personal learning and development opportunities identified and acted on. • Current desk files maintained. Team Support • Actively participate in the development of the Service’s administration team and its work processes, systems and operations. • Provide positive support to Service Administrators Management Assistants and other colleagues to ensure delivery of team goals. • Seek to increase contribution of the Service’s administration team and support an environment of continuous improvement. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You share responsibility for delivery of high high-quality administrative support, contributing to team resilience by sharing knowledge and experience with Service AdministratorsManagement Assistants. • You produce work that complies with SDHB processes and reflects best practice. Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Support the Operations Directorate as part of any Emergency Operation Centre being established • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with SDHB processes and reflects best practice. • Research undertaken is robust and well considered.

Personal Qualities. Commitment and personal accountability. • Excellent interpersonal skills, including ability to work effectively with people at all levels of the organisation. • Ability to effectively communicate verbally and in writing with a variety of people. • A natural, open manner and level of self-confidence, which helps generate trust and good working relationships. • Acts with discretion, sensitivity and integrity at all times. • Maintains an exceptionally high level of confidentiality. • Is adaptable and flexible – open to change (positive or negative). • Ability to work both independently and within a team with minimal supervision. • Able to set work priorities and meet deadlines. • Skill and ability to ascertain the actions required for issues that arise based on experience and knowledge of relationships between stakeholders and internal staff members. • Ability to carry out administrative tasks and follow written instructions to a high standard. • Evaluates situations and identifies existing problems or opportunities. • Actively seeks solutions to problems before being asked or directed. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Management Support Provide high quality secretarial, reception and administrative support to the General Manager Incident Controller and Director of Nursing Directorate Leadership Team. • Provide timely and accurate confidential secretarial support for the General Manager and Director of NursingIncident Controller, including word processing, spread-sheeting, mail, photocopying and any other document processing duties as may be necessary to support the efficient functioning of the Managers’ office. unit • Manage correspondence and inquiries, including responding to and composing letters and memoranda, directing correspondence to appropriate personnel for action and actioning information requests as appropriate. • Action all complaints/queries as per the Complaints Policy and SDHB processes to ensure that all complaints/queries are responded to within the required timeframes. • Manage the Manager/Director of Nursing Leaders diaries and daily commitments, proactively ensuring most effective and efficient use of time and resource. • Develop presentation materials using appropriate design packages as required. • Collate papers for meetings, prepare and circulate for meetings, prepare and circulate agendas, notify attendees, book venues and take, circulate and follow up minutes and action points as required. Organise speakers and presentation materials. • Liaise with the Communications Office so that the appropriate and timely communications are disseminated throughout the services. Actively convey information to the Communications office of interest for staff or public for release. • Provide a reception service, take messages, answer queries and redirect queries as appropriate, screen telephone calls and visitors, open and distribute mail, and attend to visitors as required. • Ensure all task requests assigned to the General Manager’s Incident Controller direct reports are completed on time. • Prompt response to requests for document processing duties. • Enquiries are handled efficiently, promptly and appropriately. • Diaries accurate and up to date, travel arrangements made, meetings organised and attendees informed. • Accurate records of meetings circulated and actioned / filed appropriately. • Full confidentiality of documentation and information relating to all business, patient and staff interactions maintained. • Incoming phone calls and visitors are given exceptional customer service. • Prioritise work to ensure efficient service delivery. • Recognise that everyone is entitled to consideration and respectful care without prejudice. • All complaints/queries are responded to within a timely manner Administrative Support Ensuring an efficient and effective administrative support function, including establishment and maintenance of effective information and data processing, filing, retrieval, and management systems. • Set up and maintain effective electronic and paper filing systems and procedures relevant to the General Manager’s office ECC and develop new systems as required, enabling quick access to information. • Compile statistics and information as required. • Undertake one-off projects and compile and process data for the Incident Controller as required. • All files and records are accurate and up-to-date. • Databases contain accurate and up-to-date information. • Regular reporting deadlines achieved. • Undertake one-off projects All systems and compile and process data for your line managers procedures operated in such a manner as requiredto meet appropriate standards. • Co-ordinate and participate in the production of monthly and ad hoc reports and answer related queries as requested. • Order stationery, stores and equipment as necessary. • Make travel and accommodation bookings using the Southern DHB preferred provider as per the DHB’s Travel Policy and guidelines. • Update electronic timesheets (One-Staff) in preparation for Management Authorisation. • Maintain confidentiality of documentation and information. • Contribute ideas for improvement to systems and process simplification to effectively deliver administrative support services. • Document and maintain all procedures within deskfile. • All systems and procedures operated in such a manner as to meet appropriate standards. • All key deadlines achieved. • Active participation and contribution to successful operation of service/team. • Personal learning and development opportunities identified and acted on. • Current desk files maintained. Team Support • Actively participate in the development of the Service’s administration team and its work processes, systems and operations. • Provide positive support to Service Administrators and other colleagues to ensure delivery of team goals. • Seek to increase contribution of the Service’s administration team and support an environment of continuous improvement. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You share responsibility for delivery of high quality administrative support, contributing to team resilience by sharing knowledge and experience with Service Administrators. • You produce work that complies with SDHB processes and reflects best practice. Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Support the Operations Directorate as part of any Emergency Operation Centre being established • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with SDHB processes and reflects best practice. • Research undertaken is robust and well considered. Professional Development – self Identifying areas for personal and professional development. • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback and accept constructive criticism. Living the Southern DHB Values Proactively demonstrating Southern DHB values in all aspects of the role. • Demonstrates behaviours that we want to see from each other, at our best. • Contributes positively to a culture of appreciation, a learning culture, where people feel safe to speak up. • Contributes positively to team and other initiatives that seek to improve patient and whanau experiences and/or staffs experience of working.

Personal Qualities. Commitment and personal accountability. • Excellent interpersonal skills, including ability to work effectively with people at all levels of the organisation. • Ability to effectively communicate verbally and in writing with a variety of people. • A natural, open manner and level of self-confidence, which helps generate trust and good working relationships. • Acts with discretion, sensitivity and integrity at all times. • Maintains an exceptionally high level of confidentiality. • Is adaptable and flexible – open to change (positive or negative). • Ability to work both independently and within a team with minimal supervision. • Able to set work priorities and meet deadlines. • Skill and ability to ascertain the actions required for issues that arise based on experience and knowledge of relationships between stakeholders and internal staff members. • Ability to carry out administrative tasks and follow written instructions to a high standard. • Evaluates situations and identifies existing problems or opportunities. • Actively Proactively seeks solutions to problems before being asked or directedproblems. KEY RESULT AREAS: Key Accountabilities: Example of successful delivery of duties and responsibilities Management Service Manager Support Provide high quality secretarial, reception and administrative support to the General Service Manager and Director of Nursing Service Leadership Team. • Provide timely and accurate confidential secretarial support for the General Manager and Director of NursingService Manager, including word processing, spread-sheeting, faxing, mail, photocopying and any other document processing duties as may be necessary to support the efficient functioning of the Managers’ Service Manager’s office. • Manage correspondence and inquiries, including responding Respond to and composing letters compose letters, emails and memoranda, directing correspondence to appropriate personnel for action and actioning information requests as appropriate. • Action all complaints/queries as per the Complaints Policy and SDHB processes to ensure that all complaints/queries are responded to within the required timeframesmemoranda when required. • Manage the Service Manager/Director of Nursing diaries ’s diary and daily commitments, proactively ensuring most effective and efficient use of time and resource. • Develop presentation materials using appropriate design packages as required. • Collate papers for meetings, prepare and circulate for meetings, prepare and circulate agendas, notify attendees, book venues and take, circulate and follow up minutes and action points as required. Organise speakers and presentation materials. • Liaise with Action all complaints/queries as per the Communications Office so Complaints Policy and SDHB processes to ensure that all complaints/queries are responded to within the appropriate and timely communications are disseminated throughout the services. Actively convey information to the Communications office of interest for staff or public for release. required timeframes • Provide a reception service, take messages, answer queries and redirect queries as appropriate, screen telephone calls and visitors, open and distribute mail, and attend to visitors as required. • Ensure all task requests assigned to the General Service Manager’s direct reports are completed on time. • Assist with the processing of complaints and incidents, and development of reports and business plans. • Assist with the process of staff recruitment by setting up interviews, venue, co-ordinating interview panel and collating necessary documentation. • Staff performance appraisals organised as required. • Assist with clinical rostering when applicable • Assist with the orientation process of new permanent Senior Medical Officers and Locums as required. • Prompt response to requests for document processing duties. • Enquiries are handled efficiently, promptly and appropriately. • Diaries accurate and up to date, travel arrangements made, meetings organised and attendees informed. • Accurate records of meetings circulated and actioned / actioned/ filed appropriately. • Full confidentiality of documentation and information relating to all business, patient and staff interactions maintained. • Incoming phone calls and visitors are given exceptional customer service. • Prioritise work to ensure efficient service delivery. • Recognise that everyone is entitled to consideration and respectful care without prejudice. • Interview process is timely and seamless for both the prospective new employee to the service and interview panel. • All complaints/queries are responded to within a timely manner Administrative Support Ensuring an efficient and effective administrative support function, including establishment and maintenance of effective information and data processing, filing, retrieval, and management systems. • Set up and maintain effective electronic and paper filing systems and procedures relevant to the General Service Manager’s office and develop new systems as required, enabling quick access to information. • Compile statistics and information as required. • All files and records are accurate and up-to-date. • Databases contain accurate and up-to-date information. • Regular reporting deadlines achieved. • Undertake one-off projects and compile and process data for your line managers the Service Manager as required. • Co-ordinate and participate in the production of monthly and ad hoc reports and answer related queries as requested. • Order stationery, stores and equipment as necessary. • Make Book travel and accommodation bookings using the Southern DHB preferred provider as per the Southern DHB’s Travel Policy and guidelines. • Update electronic timesheets (One-Staff) in preparation for Management Authorisation. • Maintain confidentiality of documentation and information. • Contribute ideas for improvement to systems and process simplification to effectively deliver administrative support services. • Document and maintain all procedures within deskfile. • All files and records are accurate and up-to-date. • Databases contain accurate and up-to-date information. • Regular reporting deadlines achieved. • All systems and procedures operated in such a manner as to meet appropriate standards. • All key deadlines achieved. • Active participation and contribution to successful operation of service/Service Manager’s team. • Personal learning and development opportunities identified and acted on. • Current desk files maintained. Team Support • Actively participate in the development of the Service’s administration team and its work processes, systems and operations. • Provide positive support to Service Administrators Management Assistants and other colleagues to ensure delivery of team goals. • Seek to increase contribution of the Service’s administration team and support an environment of continuous improvement. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You share responsibility for delivery of high quality administrative support, contributing to team resilience by sharing knowledge and experience with Service AdministratorsManagement Assistants. • You produce work that complies with SDHB processes and reflects best practice. Other Duties Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Support the Operations Directorate as part of any Emergency Operation Centre being established • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. • You produce work that complies with SDHB processes and reflects best practice. • Research undertaken is robust and well considered.