Merchant Support Clause Samples
The Merchant Support clause defines the obligations and scope of assistance that the service provider must offer to merchants using their platform or services. Typically, this clause outlines the types of support available, such as technical troubleshooting, account management, or customer service, and may specify support hours, response times, and channels of communication (like email or phone). Its core practical function is to ensure merchants have reliable access to help and resources, thereby minimizing disruptions to their business operations and clarifying the provider’s responsibilities in supporting merchant needs.
Merchant Support. The Merchant can contact Strex at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇ for technical support by e-mail. In cases where Strex performs work which the Merchant is able to perform itself, Strex has the right to invoice the Merchant for each commenced hour of work as set out in Appendix 1.
Merchant Support. As a courtesy, we will provide you with Merchant support to resolve any issues related to your 2000Charge Account, your payment processing in the use of our Service, and the payment of Settlement funds to your Settlement Account. However, you, and only you are responsible for giving Consumer support to your Consumers for all issues related to your products and services.
Merchant Support. (a) Online Access. Merchants will have unlimited 24/7 online access.
Merchant Support. MSP shall provide reasonable ongoing support to ensure Referred Merchants are continually apprised of their customer service requirements and to remedy any customer service problems encountered by such Referred Merchants. MSP shall supervise such personnel it may engage as employees or agents in activities hereunder. The responsibility for all such personnel it may be that of MSP only, including the responsibility of assuring full compliance by all such personnel with the terms and provisions of this Agreement.
Merchant Support. Planet Payment warrants and undertakes that MICROS shall be responsible for first-level customer support of the Gateway Merchants, which support shall include: (i) installation of the Gateway Services at the Gateway Merchant’s location, including testing to ensure the installation is operational; (ii) the fielding of and response to any question or query related to the Gateway Services; (iii) the deployment of certified terminals to the Gateway Merchants; and (iv) the training of the Gateway Merchants with respect to the operation of the certified terminal applications and best practices as necessary to ensure compliance with applicable Card Association regulations related to the offering of the Gateway Services to the Gateway Merchants’ customers, in accordance with the training materials and instructions provided by MICROS and Planet Payment. Gateway Merchant shall be solely responsible for payment to MICROS (pursuant to a separate agreement with MICROS) for any services, which are to be provided by MICROS, in relation to which Acquirer shall have no liability or responsibility in respect thereof whatsoever.
Merchant Support. 4.3.1. Uber, at its election, may provide a Merchant with access to reasonable Uber customer support via email to assist you in resolving technical questions in connection with this API Licensing Agreement.
▇.▇.▇. ▇▇▇▇▇▇▇ requests will be triaged at Uber’s discretion based on the impact and urgency of the request. 4.3.3.For clarity, you are responsible for providing all related support to Merchants with respect to the API integration, including, but not limited to, implementation and technical support of such API integration on an on-going basis. For specific guidelines surrounding Uber support, refer to any external resources shared by Uber and the Uber developer portal available at ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇.▇▇▇/docs/eats/introduction.
Merchant Support. MTO will provide all MTO merchants with customer service and support on an ongoing basis to ensure MTO merchants continue to use and upgrade the services offered by current and future credit card transaction applications provided by Asia Pay.