Common use of Merchant Support Clause in Contracts

Merchant Support. Planet Payment warrants and undertakes that MICROS shall be responsible for first-level customer support of the Gateway Merchants, which support shall include: (i) installation of the Gateway Services at the Gateway Merchant’s location, including testing to ensure the installation is operational; (ii) the fielding of and response to any question or query related to the Gateway Services; (iii) the deployment of certified terminals to the Gateway Merchants; and (iv) the training of the Gateway Merchants with respect to the operation of the certified terminal applications and best practices as necessary to ensure compliance with applicable Card Association regulations related to the offering of the Gateway Services to the Gateway Merchants’ customers, in accordance with the training materials and instructions provided by MICROS and Planet Payment. Gateway Merchant shall be solely responsible for payment to MICROS (pursuant to a separate agreement with MICROS) for any services, which are to be provided by MICROS, in relation to which Acquirer shall have no liability or responsibility in respect thereof whatsoever.