Informational Materials. All information given to Members and potential Members must be easily understood and must comply with all requirements outlined in the RFP and Agreement and the provisions of Section 2136 of the Insurance Company Law of 1921, as amended, 40 P.S. 991.2136. Vital informational material distributed to HealthChoices Members, including but not limited to Provider directories and Member handbooks, must be available in alternate languages, upon request of the member. However, large documents may not need to be translated in their entirety. Informational material distributed to HealthChoices Members, including but not limited to Provider directories and Member handbooks, must be available, upon request, in Braille, large print, audio tape, Compact Disc (CD), DVD, and computer diskette and must be provided in the format requested by the person with a visual impairment. The information contained in the Provider directories may cover only those zip codes or other geographic locations that the person with a visual impairment requests. The PH-MCO must comply with Member Handbook requirements as outlined in Exhibit DD of the Agreement, PH-MCO Member Handbook, and with Provider Directories requirements as outlined in Exhibit FF of the Agreement, PCP, Dentists, Specialists and Providers of Ancillary Services Directories. The PH-MCO must distribute member newsletters at least three times each year to each Member household. The PH-MCO may provide the member newsletters in formats other than hard copy. If this option is exercised, the PH-MCO must inform Members what formats are available and how to access the member newsletters in each format. The PH-MCO must include costs of common procedures in its member newsletter, and make the same information available on its web site. The intent of this requirement is that the PH-MCO provide general information regarding common procedure costs for the purpose of increasing member health literacy. This information may be general, aggregate procedure costs, and need not include or divulge PH-MCO-specific payment amounts. The PH-MCO must obtain advance written approval from the Department of all Member newsletters, and will be required to add information provided by the Department related to Departmental initiatives. The PH-MCO must post the Department- approved member newsletters in an easily accessible location on the PH-MCO’s website. The PH-MCO must notify all Members of the availability and methods to access each member newsletter. Upon request, the PH-MCO must provide a hard copy version of the member newsletter(s) to the Member. The PH-MCO must obtain advance written approval from the Department to use Member or HealthChoices Program related information on electronic web sites and bulletin boards which are accessible to the public or to the PH-MCO’s Members.
Appears in 3 contracts
Samples: Healthchoices Agreement, contracts.patreasury.gov, contracts.patreasury.gov
Informational Materials. All information given to Members and potential Members must be easily understood and must comply with all requirements outlined in the RFP and Agreement and the provisions of Section 2136 of the Insurance Company Law of 1921, as amended, 40 P.S. 991.2136. Vital informational material distributed to HealthChoices Members, including but not limited to Provider directories and Member handbooks, must be available in alternate languages, upon request of the member. However, large documents may not need to be translated in their entirety. Informational material distributed to HealthChoices Members, including but not limited to Provider directories and Member handbooks, must be available, upon request, in Braille, large print, audio tape, Compact Disc (CD), DVD, and computer diskette and must be provided in the format requested by the person with a visual impairment. The information contained in the Provider directories may cover only those zip codes or other geographic locations that the person with a visual impairment requests. The PH-MCO must comply with Member Handbook requirements as outlined in Exhibit DD of the Agreement, PH-MCO Member Handbook, and with Provider Directories requirements as outlined in Exhibit FF of the Agreement, PCP, Dentists, Specialists and Providers of Ancillary Services Directories. The PH-MCO must distribute member newsletters at least three times each year to each Member household. The PH-MCO may provide the member newsletters in formats other than hard copy. If this option is exercised, the PH-MCO must inform Members what formats are available and how to access the member newsletters in each format. The PH-MCO must include costs of common procedures in its member newsletter, and make the same information available on its web site. The intent of this requirement is that the PH-MCO provide general information regarding common procedure costs for the purpose of increasing member health literacy. This information may be general, aggregate procedure costs, and need not include or divulge PH-MCO-specific payment amounts. The PH-MCO must obtain advance written approval from the Department of all Member newsletters, and will be required to add information provided by the Department related to Departmental initiatives. The PH-MCO must post the Department- approved member newsletters in an easily accessible location on the PH-MCO’s website. The PH-MCO must notify all Members of the availability and methods to access each member newsletter. Upon request, the PH-MCO must provide a hard copy version of the member newsletter(s) to the Member. The PH-MCO must obtain advance written approval from the Department to use Member or HealthChoices Program related information on electronic web sites and bulletin boards which are accessible to the public or to the PH-MCO’s Members.
Appears in 2 contracts
Samples: Grant Agreement, Grant Agreement
Informational Materials. All information given to Members and potential Members must be easily understood and must comply with all requirements outlined in the RFP and Agreement and the provisions of Section 2136 of the Insurance Company Law of 1921, as amended, 40 P.S. 991.2136. Vital informational material distributed to HealthChoices Members, including but not limited to Provider directories and Member handbooks, must be available in alternate languages, upon request of the member. However, large documents may not need to be translated in their entirety. Informational material distributed to HealthChoices Members, including but not limited to Provider directories and Member handbooks, must be available, upon request, in Braille, large print, audio tape, Compact Disc (CD), DVD, and computer diskette and must be provided in the format requested by the person with a visual impairment. The information contained in the Provider directories may cover only those zip codes or other geographic locations that the person with a visual impairment requests. The PH-MCO must comply with Member Handbook requirements as outlined in Exhibit DD of the Agreement, PH-MCO Member Handbook, and with Provider Directories requirements as outlined in Exhibit FF of the Agreement, PCP, Dentists, Specialists and Providers of Ancillary Services Directories. The PH-MCO must distribute member newsletters at least three times each year to each Member household. The PH-MCO may must provide the member newsletters in formats other than hard copy. If this option is exercised, the PH-MCO must inform Members what formats are available and how to access the member newsletters in each format. The PH-MCO must include costs of common procedures in its member newsletter, and make the same information available on its web site. The intent of this requirement is that the PH-MCO provide general information regarding common procedure costs for the purpose of increasing member health literacy. This information may be general, aggregate procedure costs, and need not include or divulge PH-PH- MCO-specific payment amounts. The PH-MCO must obtain advance written approval from the Department of all Member newsletters, and will willl be required to add information provided by the Department related to Departmental initiatives. The PH-MCO must post the Department- approved member newsletters in an easily accessible location on the PH-MCO’s website. The PH-MCO must notify all Members of the availability and methods to access each member newsletter. Upon request, the PH-MCO must provide a hard copy version of the member newsletter(s) to the Member. The PH-MCO must obtain advance written approval from the Department to use Member or HealthChoices Program related information on electronic web sites and bulletin boards which are accessible to the public or to the PH-MCO’s Members.
Appears in 2 contracts
