Informal Inquiry. For any initial questions concerning benefits under this Contract a Member should contact Willamette Dental Group’s Member Services Department at 0-000-000-0000. For any questions or concerns regarding dental care or treatment, Members are encouraged to discuss the matter with their primary Contracting Dentist. Members may also contact Willamette Dental Group’s Member Services Department at 0-000-000-0000.
Informal Inquiry. From the time the Assistant to the Chancellor or designee is made aware of a complaint against a Unit Member/Respondent, the Assistant to the Chancellor or designee shall immediately notify the Unit Member/Respondent, in writing, that a complaint has been received and, in that written communication, explain the nature of the complaint. The Assistant to the Chancellor or designee shall have ten (10) working days to conduct an informal confidential inquiry, to attempt to resolve the complaint or to determine whether or not the complaint merits further action. If the Assistant to the Chancellor or designee determines that a meeting with the Unit Member/Respondent is appropriate in this informal inquiry, the Unit Member/Respondent shall be informed that he or she may bring a colleague, friend, or representative of the UNO AAUP to any such meeting. (Any person accompanying the Unit Member/Respondent to such meeting shall not participate in its proceedings, and neither party may have legal counsel present.) If it is determined by the Assistant to the Chancellor or designee that further action is warranted, the formal procedures listed below shall begin within seven (7) working days of the decision. Likewise, if it is determined by the Assistant to the Chancellor or designee that no further action is warranted, both parties shall be notified in writing of this decision.
