General Basic SLA Process Sample Clauses

General Basic SLA Process. Service Level Agreement (SLA) is a formal negotiated agreement between a service provider and a customer/ client. When a customer orders a service from a service provider, an SLA is negotiated and then a contract is established. In the SLA contract, QoS parameters that specify the quality of service that the service provider would guarantee are included. The service provider must perform SLA monitoring to verify whether the offered service is meeting the QoS parameters specified in SLA. Thus, most of the service providers introduce some key performance indicators and their measurable units for monitoring their services and they put all this information in a common human readable format.
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Related to General Basic SLA Process

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