Florida’s Current Reemployment Assistance Claims and Benefits Information System Sample Clauses

Florida’s Current Reemployment Assistance Claims and Benefits Information System. DEO administers Florida’s Reemployment Assistance program. The current System was deployed in 2013 to provide a modernized, web-based system and to replace a legacy mainframe system. It is used by DEO staff, claimants, employers, and TPAs, and serves as the central repository to track, view, and file Reemployment Assistance claims. The System functions as the core benefits administration platform for DEO staff and provides online access for claimants to apply for benefits, view and track claims, set up payment information, and file an appeal. For employers, the System allows access to inquiries regarding claimants for response and to protest a benefit charge or file an appeal. Additionally, the System allows employers to grant TPAs access to perform specific functions. The Department of Revenue (DOR) administers the Reemployment Tax program, and registers employers, collects the tax and wage reports due, assigns tax rates, and audits employers. DOR operates the System for Unified Taxation (SUNTAX), which is where Reemployment tax data is housed. DOR’s SUNTAX system and DEO’s System are interconnected and any change to either system could impact Reemployment Assistance benefit payments. The System is primarily developed in .NET using an Oracle database, and it resides within the State Data Center. The System is being migrated to the Azure Government Cloud and is forecasted to be operational in the cloud by January 2023. The System is based on the Unemployment Framework for Automated Claim and Tax Services system (uFACTS), which is also deployed in Massachusetts and New Mexico. As a result, a reduced-scope solution was deployed in 2013. Since the deployment, XXX has been focused on resolving a backlog of technical issues and adding required functionality while accumulating technical debt across 75 proprietary products that make up the System. The System covers today’s basic needs, but workarounds, including manual databases, spreadsheets, tickler lists, and desk procedures have been put in place to keep up with changes. It is critical for DEO to be able to improve the timely delivery of Reemployment Assistance benefits to effectively serve eligible claimants. The following are examples of challenges with the current System:
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Related to Florida’s Current Reemployment Assistance Claims and Benefits Information System

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