Expert Users Clause Samples

The 'Expert Users' clause defines the qualifications, responsibilities, or expectations for individuals who are considered highly knowledgeable or skilled in a particular area relevant to the agreement. Typically, this clause outlines the criteria that must be met for someone to be deemed an expert user, such as specific certifications, experience levels, or demonstrated proficiency, and may specify the tasks or permissions granted to such users, like advanced system access or the ability to perform specialized functions. Its core practical function is to ensure that only suitably qualified individuals perform certain critical or complex activities, thereby reducing risk and maintaining high standards of performance or security.
Expert Users. (i) The Customer must appoint an internal Expert User (or users as required) at each Site to act as its representative and point of contact in relation to all software defect reporting and user assistance requests. The Expert User/s must have completed appropriate formal training provided by Deswik staff. (ii) The Expert User/s will be an initial point of contact for all other users in relation to software defect reporting, customer specific issues/procedures and user assistance requests. (iii) Prior to reporting a software defect or submitting a user assistance request, an Expert User must attempt to diagnose the issue or respond internally to a user assistance request. If the initial attempt to diagnose the issue or answer the User Assistance request is unsuccessful, the Expert User will then raise the issue with Deswik Support. (iv) When necessary to raise a software defect issue with Deswik Support, the Expert User/s will coordinate and forward reproducible steps, and related data files if required, to Deswik Support for resolution. (v) The Expert User approach: (A) has been found to be beneficial for both customers and Deswik; (B) will enable identification of training requirements, procedural issues and reduction in identical calls made to Deswik; and (C) allows Customers, if they choose to, to significantly reduce training costs through Train-the-Trainer like approaches.
View SourceView Similar (53)
Expert Users. (i) The Customer must appoint an internal Expert User (or users as required) at each Site to act as its representative and point of contact in relation to all system defect reporting and user assistance requests. The Expert User/s must have completed appropriate formal training provided by Loadscan staff. (ii) The Expert User/s will be an initial point of contact for all other users in relation to system defect reporting, customer specific issues/procedures and user assistance requests. (iii) Prior to reporting a system defect or submitting a user assistance request, an Expert User must attempt to diagnose the issue or respond internally to a user assistance request. If the initial attempt to diagnose the issue or answer the User Assistance request is unsuccessful, the Expert User will then raise the issue with Loadscan Support. (iv) When necessary to raise a system defect issue with Loadscan Support, the Expert User/s will coordinate and forward reproducible steps, and related data files if required, to Loadscan Support for resolution. (v) The Expert User approach:
View SourceView Similar (2)

Related to Expert Users

  • Third Party Users If required by Applicable Laws and Regulations or if the Parties mutually agree, such agreement not to be unreasonably withheld, to allow one or more third parties to use the Connecting Transmission Owner’s Attachment Facilities, or any part thereof, Developer will be entitled to compensation for the capital expenses it incurred in connection with the Attachment Facilities based upon the pro rata use of the Attachment Facilities by Connecting Transmission Owner, all third party users, and Developer, in accordance with Applicable Laws and Regulations or upon some other mutually-agreed upon methodology. In addition, cost responsibility for ongoing costs, including operation and maintenance costs associated with the Attachment Facilities, will be allocated between Developer and any third party users based upon the pro rata use of the Attachment Facilities by Connecting Transmission Owner, all third party users, and Developer, in accordance with Applicable Laws and Regulations or upon some other mutually agreed upon methodology. If the issue of such compensation or allocation cannot be resolved through such negotiations, it shall be submitted to FERC for resolution.

  • Vendors Any vendors engaged by Tenant to perform services in or to the Premises including, without limitation, janitorial contractors and moving contractors shall be coordinated with any work being performed by or for Landlord and in such manner as to maintain harmonious labor relations and not to damage the Building or the Property or interfere with Building construction or operation and shall be performed by vendors first approved by Landlord.

  • End Users Customer will control access to and use of the Products by End Users and is responsible for any use of the Products that does not comply with this Agreement.

  • Customer Cooperation 3.2.1. Customer shall provide and make available all Customer personnel as may be further addressed in an applicable Order Form or that SAP reasonably requires in connection with performance of the Services. 3.2.2. Customer shall appoint a contact person with the authority to make decisions and to supply SAP with any necessary or relevant information expeditiously.