Escalation and complaints. For escalation and complaints, the Provider contact (section 6.1) point shall be used, and the following rules apply. • In case of repeated violation of the Services targets for four consecutive months, a review of the Agreement and of the Services enhancement plan will take place involving the parties of the Agreement. • Complaints or concerns about the Services provided should be directed to the Provider contact who will promptly address these concerns. Should the Customer still feel dissatisfied, about either the result of the response or the behaviour of the supporting Resource Centres, XXX.xx Director xxxxxxxx@xxx.xx should be informed.
Appears in 5 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
