Communication, reporting and escalation Sample Clauses
The 'Communication, reporting and escalation' clause establishes the procedures and requirements for how parties must share information, provide updates, and address issues as they arise during the course of an agreement. Typically, this clause outlines the methods and frequency of communication, specifies what types of information must be reported, and details the steps to escalate unresolved matters to higher management or designated representatives. Its core practical function is to ensure transparency, timely resolution of issues, and clear lines of responsibility, thereby minimizing misunderstandings and facilitating effective contract management.
Communication, reporting and escalation. 6.1 General communication The following contacts will be generally used for communications related to the service in the scope of this Agreement. EGI Foundation contact ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇@▇▇▇▇▇▇▇.▇▇▇.▇▇ SLA Coordinator at EGI Foundation EGI Foundation technical contact ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇ Operations manager at EGI Foundation Component Provider contact ▇▇▇▇ ▇▇▇▇ ▇▇▇▇.▇▇▇▇@▇▇▇▇▇.▇▇ Site manager Component Provider technical contact ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇ System Administrator ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇ System Administrator Service Support contact See Section 3 6.2 Regular reporting As defined in Resource Center OLA6.
Communication, reporting and escalation. 7.1 General Communication and Contacts The following contacts will be generally used for communications related to the service in the scope of this Agreement.
Communication, reporting and escalation