Enrollee Services Telephone Line. Operate a toll-free Enrollee services telephone line a minimum of nine hours per day during normal business hours, Monday through Friday, as follows and as further specified by EOHHS. Such telephone line shall:
Enrollee Services Telephone Line. Demonstration Plans will be required to establish a toll-free telephone number, available twenty-four hours, seven days a week, for Enrollees to access medical professionals, either to the Demonstration Plan directly or to the PCPs, for consultation to obtain medical care.
