Data Collection on Interpreter Response Time Sample Clauses

Data Collection on Interpreter Response Time. KFHPW will monitor and document in the Auxiliary Aid and Service Logs, described in Paragraph 23, the attendance or response time, as appropriate, of each Qualified Interpreter service it uses to provide communication to Patients or Companions who are deaf, deaf- blind, or hard of hearing through its established process of monitoring outside vendors. KFHPW will document and investigate, per the complaint resolution process identified in Paragraph 24, any complaints by the Patients or Companions who are deaf, deaf-blind, or hard of hearing regarding the quality and/or effectiveness of services provided by the interpreter service.
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Data Collection on Interpreter Response Time. The Hospital will monitor and document in the Auxiliary Aid and Service Log, described in paragraph 25, the response time of each Qualified Interpreter service it uses to provide communication to Patients or Companions who are Deaf or Hard of Hearing through its established process of monitoring outside vendors. The Hospital will document and investigate, per the grievance process identified in paragraph 26, any complaints by the Patients or Companions who are Deaf or Hard of Hearing regarding the quality and/or effectiveness of services provided by the interpreter service. Video Remote Interpreting (“VRI”). When using VRI services, the Hospital shall ensure that it provides:
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