Customer Service Program Sample Clauses

Customer Service Program. TENANT shall provide a Customer Service Program for Airport review and approval. TENANT shall designate a customer service representative responsible for investigating and responding to complaints. Within 48 hours of receipt of a complaint, TENANT shall begin an investigation and contact the customer if contact information is provided. TENANT shall follow up with a written response to the customer regarding the action taken including, if appropriate, a refund or other restitution. TENANT shall provide a monthly- itemized report to Airport, prepared by an independent third-party reporting service, which includes follow up information and resolutions for each complaint. For each customer complaint verified by TENANT and not resolved by TENANT to the satisfaction of the COUNTY concerning any of the standards and requirements outlined in this LEASE, liquidated damages may be assessed to the TENANT in the amount of one hundred dollars ($100) for each complaint. In the event one of TENANT's employees receives three (3) complaints from Airport customers on his or her performance within a 6-month period, TENANT shall remove the employee from service at the Airport. Airport Director, in his sole discretion, reserves the right to demand that TENANT remove an employee on a first offense when warranted, including but not limited to circumstances such as the use of inappropriate language, inappropriate behavior and displays of violent or threatening behavior.
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Customer Service Program. You acknowledge that providing superior customer service is a vital component of the System. You must participate in customer service programs, which we have the right to specify from time to time in the Manual. Such programs may include the use of independent evaluation service to conduct “mystery customer” quality control, customer satisfaction surveys, or any other quality control or evaluation programs. If you receive an unsatisfactory or failing report in connection with any such program, you must immediately implement any remedial actions we require and pay us all expenses we incurred to have the evaluation service evaluate the Franchised Business, and all expenses we may have incurred to inspect the Franchised Business thereafter.
Sample 1
Customer Service Program. Contractor shall develop and maintain a detailed plan for successful customer relations that addresses how customers will be handled courteously at all times, as described in Exhibit I, Schedule 4.30. Contractor shall develop and maintain a Standard Operating Procedures(SOP) manual regarding how to answer motorists’ questions as well as Test Facility, CTI, CERT and CERF questions, as described in Exhibit I, Schedule 4.30.
Sample 1
Customer Service Program. 1270 6.07.1 Program Requirements. 1271 6.07.1.1 Office Location. CONTRACTOR shall maintain a business 1272 office in Alameda County that handles customer service inquiries related to this Agreement. 1273 CONTRACTOR shall arrange for telephone calls from Customers to its office are billed to 1274 Customer as "local calls" by all telephone companies. 1275 6.07.1.2 Office Hours. CONTRACTOR'S Customer service office 1276 shall be open to the public from 7 a.m. to 5 p.m. Monday through Friday. The office may be 1277 closed on Saturdays, Sundays and Holidays. 1278 6.07.1.3 Availability of Representatives. A representative of the 1279 CONTRACTOR shall be available from 7 a.m. to 5 p.m. Monday through Friday to communicate 1280 with the public in person and by telephone. A message machine shall be available for 1281 Customers to leave messages during non-business hours. Calls received during non-business 1282 hours shall be returned no later than noon of the following Business Day. 1283 6.07.1.4 Telephone. CONTRACTOR shall maintain a telephone 1284 system in operation at its office from 7 a.m. to 5 p.m. and shall have staff available to answer 1285 calls. CONTRACTOR shall install telephone equipment sufficient to handle the volume of calls 1286 typically experienced on the busiest days and such telephone equipment shall be capable of 1287 recording the responsiveness to call. If Persons are unable with reasonable effort to reach 1288 CONTRACTOR'S office by phone, or are subject to waiting time "on hold" of more than three (3) 1289 minutes prior to reaching a Customer service representative, CITY may require that 1290 CONTRACTOR install additional telephone lines or hire additional Customer service 1291 representatives. An answering machine shall record Customer calls and voice messages 1292 between 5:00 p.m. and 7:00 a.m. Penalties may be levied for CONTRACTOR’S failure to meet 1293 customer service standards provided in Exhibit 4 in accordance with Section 12.05.
Sample 1
Customer Service Program. OPERATOR shall conduct a customer service satisfaction survey to evaluate the Golf Course operations no more frequently than quarterly and no less frequently than annually. The service program shall evaluate the operations of the Golf Course and make recommendations concerning said operations, including, without limitation, recommendations relative to quality, quantity and selection of merchandise, and customer service provided by OPERATOR’s employees. OPERATOR shall submit to CITY an executive summary of the results and recommendations of the survey.
Sample 1

Related to Customer Service Program

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • In-Service Programs The parties to this collective agreement recognize the value of in-service education both to the employee and the Employer.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Jury Service Program This Contract is subject to the provisions of the County’s ordinance entitled Contractor Employee Jury Service (“Jury Service Program”) as codified in Sections 2.203.010 through 2.203.090 of the Los Angeles County Code, a copy of which is attached as Exhibit H and incorporated by reference into and made a part of this Contract.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Service Plan 2.1 The Customer shall use the following applicable Service Plan and services during the Term:

  • Stock Plan Administration Service Providers The Company transfers Data to Xxxxxx Xxxxxxx Xxxxx Xxxxxx LLC, an independent service provider, which is assisting the Company with the implementation, administration and management of the Plan. In the future, the Company may select a different service provider and share Data with such other provider serving in a similar manner. The Participant may be asked to agree on separate terms and data processing practices with the service provider, with such agreement being a condition to the ability to participate in the Plan.

  • Stock Plan Administration Service Provider The Company transfers the Participant's Personal Information to Fidelity Stock Plan Services LLC, an independent service provider based in the United States, which assists the Company with the implementation, administration and management of the Plan (the “Stock Plan Administrator”). In the future, the Company may select a different Stock Plan Administrator and share the Participant's Personal Information with another company that serves in a similar manner. The Stock Plan Administrator will open an account for the Participant to receive and trade Shares acquired under the Plan. The Participant will be asked to agree on separate terms and data processing practices with the Stock Plan Administrator, which is a condition to the Participant’s ability to participate in the Plan. (c)

  • Special Service networks The following services must be received from special service network providers in order to be covered. All terms and conditions outlined in the Summary of Benefits apply.

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