Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. SCHEDULE 2.13.2
Critical or Expedited Troubles. Upon receiving a referred trouble from NOW, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a NOW expedited request, CBT will notify NOW and NOW will have the option to implement the escalation process described in the Resale Guide. 1999-428_121499a.DOC Sch. 2.13 - 2 SCHEDULE 2.13.2
Critical or Expedited Troubles. Upon receiving a referred trouble from EZ-Tel, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a EZ- Tel expedited request, CBT will notify EZ-Tel and EZ-Tel will have the option to implement the escalation process described in the Resale Guide. 1998-342_071498a.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
Critical or Expedited Troubles. Upon receiving a referred trouble from Sun-Tel, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a Sun- Tel expedited request, CBT will notify Sun-Tel and Sun-Tel will have the option to implement the escalation process described in the Resale Guide. 1999-170_070899a.DOC Sch. 2.13 - 2 SCHEDULE 2.13.2
Critical or Expedited Troubles. Upon receiving a referred trouble from Phone-Link, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non-discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a Phone-Link expedited request, CBT will notify Phone-Link and Phone-Link will have the option to implement the escalation process described in the Resale Guide. SCHEDULE 2.13.2 SERVICE ORDERING AND PROVISIONING PROCEDURES AND INTERFACE FUNCTIONALITY
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the Ameritech technician will offer a dispatch appointment and quoted repair time dependent upon Ameritech’s force-to-load condition. Ameritech's maintenance administrators will override this standard procedure on a non-discriminatory basis, using the same criteria as Ameritech uses to expedite intervals for itself and its subsidiaries, Affiliates and retail Customers. If Ameritech will be unable to meet a CLEC expedited request, Ameritech will notify CLEC and CLEC will have the option to implement the escalation process described in the Implementation Plan. Disaster Recovery The Implementation Plan will establish a process for disaster recovery that addresses the following: Events affecting Ameritech’s network, work centers and Operational Support Systems functions; Establishing and maintaining a single point of contact responsible for disaster recovery activation, statusing and problem resolution during the course of a disaster and restoration; Procedures for notifying CLEC of problems, initiating restoration plans and advising CLEC of the status of resolution; Definition of a disaster; and Equal priority, as between CLEC Customers and Ameritech Customers, for restoration efforts, consistent with FCC Service Restoration guidelines, including deployment of repair personnel, and access to spare parts and components.
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. Metro Teleconnect RESALE_KY 05a.DOC Sch. 2.13 - 2 SCHEDULE 2.13.2
Critical or Expedited Troubles. Upon receiving a referred trouble from Frontier, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT=s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a Frontier expedited request, CBT will notify Frontier and Frontier will have the option to implement the escalation process described in the Resale Guide. 1998-297_071098a.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. Best Communications Resale KY.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. jilapuhn resale_ky - 05.doc Sch. 2.13 - 2 SCHEDULE 2.13.2
