Common use of Critical or Expedited Troubles Clause in Contracts

Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. SCHEDULE 2.13.2

Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. 00605-AR_013103.doc Sch. 2.13 - 2 SCHEDULE 2.13.2

Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. 00801-AR_111705.doc Sch. 2.13 - 2 SCHEDULE 2.13.2

Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. 00694-AR_060804.doc Sch. 2.13 - 2 SCHEDULE 2.13.2

Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. 00626-AR_050503.doc Sch. 2.13 - 2 SCHEDULE 2.13.2

Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. Xxxxxx RESALE_KY 08.doc Sch. 2.13 - 2 SCHEDULE 2.13.2

Critical or Expedited Troubles. Upon receiving a referred trouble from CLEC, the CBT technician will offer a dispatch appointment and quoted repair time dependent upon CBT’s =s force-to-load condition. CBT's maintenance administrators will override this standard procedure on a non- discriminatory basis, using the same criteria as CBT uses to expedite intervals for itself and its subsidiaries, Affiliates and retail customers. If CBT will be unable to meet a CLEC expedited request, CBT will notify CLEC and CLEC will have the option to implement the escalation process described in the Resale Guide. 2000-011_012600a.doc Sch. 2.13 - 2 SCHEDULE 2.13.2