Communication Skills and Interpersonal. Skills A lack of respect or rapport with colleagues/ clients is evident. Some respect or rapport with colleagues/ clients is evident. Respect and rapport with colleagues/ clients are evident. Consistently models respect and rapport with clients/ colleagues. Communication is minimal, nonexistent, or inaccurate. Oral and/or written communication contains multiple errors, is unclear, or inappropriate Interactions are negative and/or inappropriate Unpleasant communications or cannot handle troublesome situations Supervisor receives negative feedback from clients/office staff Fails to share information that would contributes to department productivity Unwilling to assist colleagues with assignments outside of individual job responsibilities Communications within and outside the department are efficient and effective Oral and/or written communication is generally error-free and appropriate; may sometimes require further explanation Interactions are generally appropriate and free of conflict Screens/handles routine communications in a pleasant, timely manner Supervisor receives no negative feedback from clients/office staff Reports or shares information or skills which increases efficiency Actively participates and supports co- workers/teams when asked Communications within and outside the department are efficient, effective, and accurate Oral and/or written communication is clear and accurate Interactions reflect a respectful and professional demeanor Consistent and appropriate communication skills Discerns and refers potential problematic situations to appropriate parties Supervisor receives occasional positive feedback from clients/office staff Actively seeks collaboration among c- workers/teams when appropriate Assumes additional work to assist others Communications are effective, accurate, collaborative, and cooperative Oral and written communications are models of exemplary practice Interactions are very respectful, reflecting genuine concern toward individuals Extremely pleasant and helpful communication skills, and capable of handling matters of an extremely delicate nature Discerns and is able to defuse potential confrontations Supervisor receives frequent positive feedback from clients/office staff Takes key role in facilitating teamwork Consistently makes positive suggestions to improve work environment and the organization February 2009 Holland Public Schools Holland Public Schools Competency Unsatisfactory Basic Proficient Distinguished COMMENTS
