Classification for Prioritization Sample Clauses

Classification for Prioritization. Nginx shall initially classify Errors in accordance with the severity breakdown set forth below and based on the circumstances described by Customer. Nginx will use commercially reasonable efforts to provide the services described below for each type of Error observed. ▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇ Prevents Customer from continuing use of Product(s), or critically impacts core function of the Products or Customer’s environment. Causes the Products to experience downtime, or performance of the Products is severely degraded due in whole or in part to an Error. No workaround known to Customer. Nginx will use continuous efforts during the support hours shown above to provide a resolution for any Severity Level 1 Error.
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Classification for Prioritization. Nginx shall initially classify Errors in accordance with the severity breakdown set forth below and based on the circumstances described by Customer. Nginx will use commercially reasonable efforts to provide the services described below for each type of Error observed. Severity ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ ▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇ Prevents Customer from continuing use of Product(s), or critically impacts core function of the Products or Customer’s environment. Causes the Products to experience downtime, or performance of the Products is severely degraded due in whole or in part to an Error. No workaround known to Customer. Nginx will use continuous efforts during the support hours shown above to provide a resolution for any Severity Level 1 Error. 2 Medium Severity Prevents Customer from continuing use of a function of the Products, but does not affect the performance or functionality of the Customer’s environment in its entirety. Impacts Customer’s ability to use the Products, the severity of which is significant and may be repetitive in nature. Nginx will use commercially reasonable efforts during its normal hours of operation to provide a resolution for any Severity 2 Errors. 3 Low Severity The reported Error is minor, not inhibiting any of the necessary functionality of the Products. Error negligibly impacts Customer’s ability to use the Products, and Products remain functional. This category may include enhancement requests, common how-to questions, and any Product issues with a viable workaround. As soon as it is commercially practicable, Nginx will use reasonable efforts during its normal hours of operation to provide a resolution for any Severity 3 Error. 4 Request for Information Includes minor, cosmetic, or documentation-related issues, and enhancement requests that are not time-sensitive. There is no impact on the Product’s existing features, functionality, performance or stability. Nginx will provide solutions in its sole discretion.
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Related to Classification for Prioritization

  • Prioritization All Services will be implemented and/or facilitated (as applicable) on a schedule, and in a prioritized manner, as we determine reasonable and necessary. Exact commencement / start dates may vary or deviate from the dates we state to you depending on the Services being provided and the extent to which prerequisites (if any), such as transition or onboarding activities, must be completed.

  • Classification Plan The Classification Plan prepared by the provincial negotiating employer group after consultation with the provincial negotiating union group for the categories of technical and paratechnical support, administrative support and labour support positions, February 7, 2011 edition, including any change made or new class added during the term of the agreement.

  • Classification Review Grand Valley State University and APSS shall jointly determine the review assessment survey instrument to be used at Grand Valley State University. The parties shall maintain a Joint Review Committee, composed of three members appointed by the Human Resources Office and three members appointed by the Alliance. Bargaining unit members questioning the assigned classification of their position may do so by using the following procedure: A. Meet with the Employment Manager in the Human Resources Office to discuss the review process, changes in their job responsibilities, duties and any other process questions they may have. B. PSS member will fill out the assessment survey and email to the Employment Manager along with any other documentation that supports the request. The survey instrument will be jointly administered/reviewed by the Assessment Team (consisting of the Employment Manager and an Alliance member of the Joint Review Committee). A meeting with the PSS is scheduled for a verbal review of the documentation and to answer any questions the Assessment Team may have. The supervisor or appointing officer is encouraged to attend. If the Assessment Team believes a job site visit is warranted as a result of the survey information, they will schedule a time for a joint visit. C. The completed survey instrument shall be coded. The survey results, as determined by the Assessment Team, shall be shared with the survey participant. D. After receiving the survey results, the survey participant, if they so choose shall have the opportunity to meet with the Joint Review Committee for additional input and appeal. Any additional information shall be reviewed by the Committee, and where the Committee feels it is necessary, the survey will be recoded, in a manner mutually agreeable. E. The Joint Review Committee shall then deliberate as to the merit of the upgrade requested by the participant. If the Committee is not able to reach a consensus, the University will decide on the classification. The Alliance may appeal that decision through the arbitration procedure of the collective bargaining agreement. Professional Support Staff members may engage in the review process no more than once per year. Supervisors questioning the assigned classification of a staff member’s position shall provide supporting rationale, complete an assessment survey instrument and discuss with Manager of Employment. The Manager of Employment shall notify an Alliance Representative that a Supervisor is reviewing a staff member’s classification. The review and outcome shall be completed within 45 working days unless the Alliance Representative and Manager of Employment mutually agreed to an extension. The Alliance will be provided with the scored instrument and any supporting rationale.

  • Client Classification 7.1. We shall not have an obligation to treat our clients in different classes depending on their knowledge and expertise.

  • Classification Structure All employees working under this Agreement shall be classified according to the skill based classification structure set out in Appendix A.