BUSINESS CONTINUITY PLAN - PRINCIPLES AND CONTENTS. The Business Continuity Plan shall set out the arrangements that are to be invoked to ensure that the business processes and operations facilitated by the provision of Goods and/or Services remain supported and to ensure continuity of the business operations supported by the Services including, unless the Customer expressly states otherwise in writing: the alternative processes (including business processes), options and responsibilities that may be adopted in the event of a failure in or disruption to the provision of Goods and/or Services; and the steps to be taken by the Supplier upon resumption of the provision of Goods and/or Services in order to address any prevailing effect of the failure or disruption including a root cause analysis of the failure or disruption. The Business Continuity Plan shall: address the various possible levels of failures of or disruptions to the provision of Goods and/or Services; set out the goods and/or services to be provided and the steps to be taken to remedy the different levels of failures of and disruption to the Goods and/or Services (such goods and/or services and steps, the “Business Continuity Goods and/or Services”); specify any applicable Service Levels with respect to the provision of the Business Continuity Services and details of any agreed relaxation to the Service Levels in respect of the provision of other Goods and/or Services during any period of invocation of the Business Continuity Plan; and clearly set out the conditions and/or circumstances under which the Business Continuity Plan is invoked. DISASTER RECOVERY PLAN - PRINCIPLES AND CONTENTS The Disaster Recovery Plan shall be designed so as to ensure that upon the occurrence of a Disaster the Supplier ensures continuity of the business operations of the Customer supported by the Services following any Disaster or during any period of service failure or disruption with, as far as reasonably possible, minimal adverse impact. The Disaster Recovery Plan shall be invoked only upon the occurrence of a Disaster. The Disaster Recovery Plan shall include the following: the technical design and build specification of the Disaster Recovery System; details of the procedures and processes to be put in place by the Supplier in relation to the Disaster Recovery System and the provision of the Disaster Recovery Services and any testing of the same including but not limited to the following: [data centre and disaster recovery site audits; backup methodology and deta...
BUSINESS CONTINUITY PLAN - PRINCIPLES AND CONTENTS. 4.1 The Business Continuity Plan shall set out the arrangements that are to be invoked to ensure that the business processes and operations facilitated by the Services remain supported and to ensure continuity of the business operations supported by the Services including, unless the Authority expressly states otherwise in writing:
