ANNUAL SERVICE LEVELS REVIEW. 3.5.1 [***]* Processes being transformed to Leveraged Operations, the Regional Governance Panel shall review Service Level metrics and shall determine and agree, through the Change Control Management process, revised Service Level metrics to reflect the benefits of Leveraged Operations.
Appears in 5 contracts
Samples: Country Agreement (Exult Inc), Escrow Agreement (Exult Inc), Escrow Agreement (Exult Inc)
ANNUAL SERVICE LEVELS REVIEW. 3.5.1 [***]* 3.4.1 Within 3 months of all Processes being transformed to Leveraged Operations, the Regional Governance Panel shall review Service Level metrics and shall determine and agree, through the Change Control Management process, revised Service Level metrics to reflect the benefits of Leveraged Operations.
Appears in 2 contracts
Samples: Country Agreement (Exult Inc), Framework Agreement (Exult Inc)
