Examples of Error in a sentence
An Error is Severity Level 1, when, in the production environment, the Software is completely down, or a major function of the Software is not working at all or is inaccessible, and there is no workaround available.
An Error is Severity Level 2, when, in the production environment, the Software is significantly impaired (e.g. loss or degradation of a substantial functionality), which causes the Software to perform materially less than as described in the applicable documentation, or, in a test or back-up environment, the Software is completely down, or a major function of the Software is not working at all or is inaccessible, and there is no workaround available.
Bosch will use reasonable commercial efforts to resolve the Error as soon as possible, taking into account the Severity Level of the Error.
Since Bosch will not know in advance of receipt of Customer's notice of an Error what the cause of an Error is, or how it can be resolved, Bosch cannot commit to solution times.
An Error is Severity Level 3, when, in the production environment, the Software encounters a technical or functional problem, but a temporary workaround is available, or, in a test or back-up environment, the Software is significantly impaired (e.g. loss or degradation of a substantial functionality), which causes the Software to perform materially less than as described in the applicable documentation.