Customer Satisfaction Score definition

Customer Satisfaction Score means the score, as determined by surveys, measuring customer satisfaction on United’s mainline and regional flights, as such surveys or program may be altered or replaced from time to time by United in its sole discretion.
Sample 1Sample 2
Customer Satisfaction Score means the score of the responses given in an applicable month to the Point of Service Evaluation (POSE) customer satisfaction question related to overall Specialist Overall Quality. Standard: The Service Provider must attain a 4.25 score on a quarterly basis. For example, the standard is 4.25 and the Service Provider must attain an average 4.25 customer satisfaction rate to meet this Metric for the previous three months. If the quarterly score is not met, the Service Provider shall pay the performance credit for each of the months in the quarter in which the score was not achieved. Data Source: POSE Calculation: (M1+M2+M3)/3 = Quarterly Percentage
Sample 1
Customer Satisfaction Score and “Customer Satisfaction Survey” each has the meaning set forth on Schedule 5.5.
Sample 1

Examples of Customer Satisfaction Score in a sentence

  • We have deployed real-time customer surveys at key customer touch points in all of our markets and our Customer Satisfaction Score (CSAT) stood at an excellent 93 per cent in December 2023.

Related to Customer Satisfaction Score

  • Operating Margin Customer means a Control Area purchasing Operating Margin pursuant to an agreement between such other Control Area and the LLC.

  • KPI means a key performance indicator to which the Services are to be provided as set out in the Specification].

  • Condition Satisfaction Date shall have the meaning set forth in Section 7.2.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Operating Margin means the incremental adjustments, measured in megawatts, required in PJM Region operations in order to accommodate, on a first contingency basis, an operating contingency in the PJM Region resulting from operations in an interconnected Control Area. Such adjustments may result in constraints causing Transmission Congestion Charges, or may result in Ancillary Services charges pursuant to the PJM Tariff. Operating Margin Customer:

  • Disinfection profile means a summary of Giardia lamblia inactivation through the treatment plant.

  • Ground Level means the level of the referred point of exposed surface of the ground as indicated in the drawing.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Performance Monitoring System has the meaning given to it in paragraph 1.1.2 in Part B of Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Capture efficiency means the weight per unit time of VOC entering a capture system and delivered to a control device divided by the weight per unit time of total VOC generated by a source of VOC, expressed as a percentage.