Customer Satisfaction Score definition

Customer Satisfaction Score means the score, as determined by surveys, measuring customer satisfaction on United’s mainline and regional flights, as such surveys or program may be altered or replaced from time to time by United in its sole discretion. Daily United Damages – is defined in Section 8.4(e). Delivery Location – is defined in Section 10.1(b)(vi)(B).
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Customer Satisfaction Score and “Customer Satisfaction Survey” each has the meaning set forth on Schedule 5.5.
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Customer Satisfaction Score means the score of the responses given in an applicable month to the Point of Service Evaluation (POSE) customer satisfaction question related to overall Specialist Overall Quality. Standard: The Service Provider must attain a 4.25 score on a quarterly basis. For example, the standard is 4.25 and the Service Provider must attain an average 4.25 customer satisfaction rate to meet this Metric for the previous three months. If the quarterly score is not met, the Service Provider shall pay the performance credit for each of the months in the quarter in which the score was not achieved. Data Source: POSE Calculation: (M1+M2+M3)/3 = Quarterly Percentage
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Examples of Customer Satisfaction Score in a sentence

  • If Operator’s Customer Satisfaction Score, based on an average across all of its Operator-Acquired Properties, falls below * * * of the average DIRECTV Customer Satisfaction Score DIRECTV obtains for its residential business, DIRECTV may invoke any of its rights under Section 12.2(b).

  • Operator shall achieve an average customer satisfaction score for the Customer Satisfaction Survey (the “Customer Satisfaction Score”) based on an average across all of its Operator-Acquired Properties * * * of the average DIRECTV Customer Satisfaction Score DIRECTV obtains for its residential business for the previous quarter.

  • In 2022 ▇▇▇▇▇▇'▇ Customer Satisfaction Score (CSAT score) was 4.8 out of 5.0 from 1,237 Customer-responses.

  • The Contractor, at Director's direction, shall conduct an annual Patient I Customer Satisfaction Survey to determine Contractor’s Patient I Customer Satisfaction Score.

  • ParkHub is proud to maintain a Customer Satisfaction Score (CSAT) of 97.84%, based on feedback from 269 client respondents.

  • Section 6, paragraph 6.1 The Customer Satisfaction survey shall: Ensure all applicants are sent a customer satisfaction survey to assess their satisfaction with their experience of the Services including but not limited to: (i) The handling of their enquiries about CoS and the application process; (ii) The CoS application submission and decision making process; (iii) To achieve a Customer Satisfaction Score (CSAT) of at least 70%.

  • DIRECTV will review the Customer Service Levels on a regular basis, including the Customer Satisfaction Score (as defined on Schedule 5.5).

Related to Customer Satisfaction Score

  • Operating Margin Customer means a Control Area purchasing Operating Margin pursuant to an agreement between such other Control Area and the LLC.

  • KPI means the key performance indicators as set out in Schedule 5;

  • Review Satisfaction Date means, with respect to any Asset Review, the first date on which (a) the Delinquency Percentage for any Payment Date exceeds the Delinquency Trigger and (b) a Noteholder Direction with respect to such Asset Review has occurred.

  • Condition Satisfaction Date shall have the meaning set forth in Section 7.2.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.