Case Handling System definition

Case Handling System or “CHS” means the electronic Case handling system used by the Operator Service to manage allocation of initial contact made from potential Clients to CLA;

Case Handling System or “CHS” means the system which is used to capture all relevant user information and Case information;

Case Handling System or “CHS” means the electronic Case handling system used by the Operator Service;

Examples of Case Handling System in a sentence

• The computation period is the calendar month up to and including the date on which the Client was first assessed by the Operator Service as being eligible (as noted on the Case Handling System).

• Where a third party is calling on behalf of a Client your Advisers must assess and satisfy themselves that the third party is authorised to act for the Client and record on the Case file and the Case Handling System the steps taken and evidence provided in this regard.

• On receiving a Frontdoor Call from the Operator Service and when returning an answer phone message you must confirm the Client’s name and date of birth (or other appropriate details such as postcode or first line of address) and then use this information to bring up the appropriate record on the Case Handling System.

• Where you apply contact restrictions in accordance with Annex 7 (Unreasonable Behaviour) you must: • Notify your LAA Contract Manager and • Add a note into the case notes for the record on the CLA Case Handling System.

• For the purposes of this rule you “commence” a Case when you accept a Case on the Case Handling System after referral of the relevant Case from the Operator Service in each case following completion of the initial steps detailed in Paragraphs 2.12 to 2.16.

• The report also details the intention to set a policy-based budget through the lenses of poverty and sustainability with key messages for this year’s budget approach linked to these important issues.

• For the purposes of this rule you “commence” a Case when you accept a Case on the Case Handling System after referral of the relevant Case from the Operator Service or open a Case for an Exempted Person in each case following completion of the initial steps detailed in Paragraphs 2.9 to 2.16.

• On receiving a Frontdoor Call from the Operator Service and when returning an answer phone message you must confirm the Client’s name and date of birth (orother appropriate details such as postcode or first line of address) and then use this information to bring up the appropriate record on the Case Handling System.

• For the purposes of this rule you “commence” a Case when you accept a Case on the Case Handling System after referral of the relevant Case from the Operator Service or open a Case for an Exempted Person in each case following completion of the initial steps detailed in Paragraphs 2.12 to 2.16.

• How we deal with complaints All complaints are recorded on our Case Handling System, even where they are later determined to be outside the remit of the Office.