WHO DO YOU COMPLAIN TO. If you are not satisfied with our product or services and wish to make a complaint, please write to our complaints officer at our address, or alternatively email your complaint to xxxxxxxxxx@xxxxxxxxxxxxxxxxxxx.xx.xx. Please mark your communication as a complaint and include all relevant documentation. We will acknowledge receipt of your complaint and where possible resolve the complaint as efficiently and effectively as possible. Please refer to our website or contact us for further details of our complaint process and a copy of our complaint policy. If you are not satisfied about your financial planning business’s advice in respect to your investment, you may contact the Ombud for Financial Services Providers to help you. The contact details are: The FAIS Ombud POBox74571 Xxxxxxx Xxxxx 0040 0860 324 766 Email: xxxx@xxxxxxxxx.xx.xx CONTACT US PHONE 0000 000 000 if you call from South Africa +00 00 000 0000 if you call from another country EMAIL xxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxx.xx.xx WRITE TO US PO Box 1510, Cape Town, 8000 OUR OFFICES ARE LOCATED AT SOUTH AFRICA Nedbank Clocktower, Clocktower Precinct, V&A Waterfront, Cape Town, 0000 XXXXXX 00 Xxxxxx Xxxxxx, London, EC4R 9AB ISLE OF MAN 1st Floor Xxxxxx Xxxxxx House, St George’s Street, Douglas, Isle of Man, IM1 1AJl, British Isles
