Common use of User Features Clause in Contracts

User Features. The VESTA 9-1-1 solution is a purpose built, high capacity, no single point of failure emergency call taking platform. VESTA 9-1-1 is based on a modular architecture which allows components, such as gateways and network switches to be located independently from central controller, creating a flexible platform for configuring systems which meet customer resiliency requirements and installation environment. The VESTA 9-1-1 User Interface offers custom layouts. These layouts can be designed to meet the requirements of each PSAP, as well as each user role. When Users log into to a selected role, the layout optimized for that role is automatically loaded/displayed. PSAP Administrators create highly functional layouts for each role using a large library of icons, custom colors, fonts, window layouts etc. The VESTA 9-1-1 emergency call handling system also includes a variety of other features, some of which are discussed below: • Warm or blind one button transfers. • Distinctive ring tones on a per line basis, for audible line ringing identification. • Abundant conferencing features, including adding and dropping participants and quick visualization of the conference through the conferencing window. • Manual and automatic ALI re-bid and incorrect location reporting. • Personal, shared and multiple line appearances that use color, icons and call status elements to offer fast identification and quick call status information to users. • Configured to automatically forward admin line traffic according to business rules. • Greetings manager which allows call takers to create and manage automated messages. VESTA 9-1-1 also offers a system wide automated messaging for specific queues. • A high capacity of entry contacts and speed dial system for one click speed dial, contacts may be search at the simple or advanced level for the fastest lookup. Additionally through intelligent speed dialing and selective transfer agencies, speed dials are automatically displayed and dialed based on ESN. • A configurable ALI display • Instant Recall Recorder (IRR) & IRR Retrieval: Instant Recall Recorder (IRR) is a telephony, radio, and microphone-based message recording and recorded message handling device. Customer’s agents can play back recently completed calls. • Integrated TTY via Baudot with pre-programmable messages and HCO/VCO capabilities.

User Features. The VESTA 9-1-1 solution is a purpose built, high capacity, no single point of failure emergency call taking platform. VESTA 9-1-1 is based on a modular architecture which allows components, such as gateways and network switches to be located independently from central controller, creating a flexible platform for configuring systems which meet customer resiliency requirements and installation environment. The VESTA 9-1-1 User Interface offers custom layouts. These layouts can be designed to meet the requirements of each PSAP, as well as each user role. When Users log into to a selected role, the layout optimized for that role is automatically loaded/displayed. PSAP Administrators create highly functional layouts for each role using a large library of icons, custom colors, fonts, window layouts etc. The VESTA 9-1-1 emergency call handling system also includes a variety of other features, some of which are discussed below: •  Warm or blind one button transfers. •  Distinctive ring tones on a per line basis, for audible line ringing identification. •  Abundant conferencing features, including adding and dropping participants and quick visualization of the conference through the conferencing window. •  Manual and automatic ALI re-bid and incorrect location reporting. •  Personal, shared and multiple line appearances that use color, icons and call status elements to offer fast identification and quick call status information to users. •  Configured to automatically forward admin line traffic according to business rules. •  Greetings manager which allows call takers to create and manage automated messages. VESTA 9-1-1 also offers a system wide automated messaging for specific queues. •  A high capacity of entry contacts and speed dial system for one click speed dial, contacts may be search at the simple or advanced level for the fastest lookup. Additionally through intelligent speed dialing and selective transfer agencies, speed dials are automatically displayed and dialed based on ESN. •  A configurable ALI display •  Instant Recall Recorder (IRR) & IRR Retrieval: Instant Recall Recorder (IRR) is a telephony, radio, and microphone-based message recording and recorded message handling device. Customer’s agents can play back recently completed calls. •  Integrated TTY via Baudot with pre-programmable messages and HCO/VCO capabilities.